Niello Volkswagen - Service Center

I was incredibly frustrated upon my arrival at the dealership as I thought the prior service may have contributed to the current challenges my car was having. Matthew’s approach was very professio dealership as I thought the prior service may have contributed to the current challenges my car was having. Matthew’s approach was very professional and fact based. This helped assure me that my issues would be identified and rectified as soon as possible, which they were! Matthew was very detailed in his explanation of the problem, precise regarding causes, and realistic about the solutions and steps to fix. I truly appreciate the experience I had with Matthew and hope to work with him in the future. More

Jason was exceptional in helping get my car serviced. He went above and beyond to help me with an issue that was created by a different VW dealership. Jason and his team worked really hard to get my car He went above and beyond to help me with an issue that was created by a different VW dealership. Jason and his team worked really hard to get my car back to me ASAP. More

Pleasant to work with Travis , was very efficient and grateful for his help. Oil change was done in an hour. Clean lobby with snacks and TV . grateful for his help. Oil change was done in an hour. Clean lobby with snacks and TV . More

Your entire staff took great care of me and my vehicle. They really cared and fit me in to program my vehicle to the battery after I needed to have it replaced. Thank you Brent and everyone at Niello Volks They really cared and fit me in to program my vehicle to the battery after I needed to have it replaced. Thank you Brent and everyone at Niello Volkswagen! More

Tried to disconnect my dash cam. Do not like that at all. Very Sketchy but the work was fine but to be charged a man hour for a quick code check and test for a stored code rather tha Do not like that at all. Very Sketchy but the work was fine but to be charged a man hour for a quick code check and test for a stored code rather than a half hour. Not to thrilled about it More

Very friendly and professional service. Matt kept me updated on the status of my car and informed me very quickly when there was a change. Noelle VW was also very accommodating in getting m Matt kept me updated on the status of my car and informed me very quickly when there was a change. Noelle VW was also very accommodating in getting me to and from the dealership. Very happy with the service. Will definitely use again. More

Solid service at the service department. Jacob was a clear communicator so I always knew what to expect. Also I love his VW tattoo Jacob was a clear communicator so I always knew what to expect. Also I love his VW tattoo More

Very friendly and efficient but patient crew. Oil change is worth the price and staff are honest about necessary versus optional repairs. Oil change is worth the price and staff are honest about necessary versus optional repairs. More

As always, the experience was smooth, the service was friendly and professional. Niello always goes the extra mile to keep my car running well. They even gave it a much needed wash! There were no pressu friendly and professional. Niello always goes the extra mile to keep my car running well. They even gave it a much needed wash! There were no pressured up sales - just complete information and recommendations to keep things optimal. More

Very helpful. Got me a lift even though I was out of the area range. Excellent customer service. Got me a lift even though I was out of the area range. Excellent customer service. More