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Niello Volkswagen - Service Center

Sacramento, CA

4.8
605 Reviews

605 Reviews of Niello Volkswagen - Service Center

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June 19, 2024

Travis was great. He went over the full service I needed and he kept me updated on status. He was very nice ! Which is appreciated! More

by jodyjodyjodyw
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Niello Volkswagen responded

Jody, Thank you for taking the time to share your thoughts on working with Travis and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 19, 2024

Loved the loaner car. I didn't know VW could set me up in a loaner car. Rental rates are off the hook. So the loaner car saved me lots of $. Thank you. More

by leagleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. Travis and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 18, 2024

Niello has continued to be a trustworthy and efficient dealership. The staff do well to create and maintain a friendly and inviting environment. So far, every service or interaction I've had with them has More

by DONALDBYERS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pleajur Bryant
Jun 18, 2024 -

Niello Volkswagen responded

Thank you, Donald, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 18, 2024

Husbands Passat needed a tire replacement and as always received excellent customer service from Travis & Niello. More

by INGRAMJWB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Travis and our team. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 16, 2024

The service reps took care of my 20,000 mile service and provided a rental as needed. Thank you. More

by TIMPMCMANUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 16, 2024

Experienced and exceptional staff kept me well informed Jacob is best very knowledgeable professional caring keep up the good work 👏 More

by WARM_REX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Jun 17, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words for Jacob, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 16, 2024

Professional, knowledgeable, honest, friendly, helpful, informative, prompt, available when needed, explained everything, great service all the way around! More

by delaneylynne7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 15, 2024

Good service! Always helpful and willing to make things easy and expedite the process along. More

by YOBOONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 14, 2024

Great service! Got me what I needed. Very helpful, friendly, happy. Overall service was great! More

by AMANDAMARIEFLORES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Vail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 14, 2024

3rd interaction with Matthew and everytime is flawless. This dealership/seervice department always goes above and beyond. They have great communication throughout your vehicle service. I would not go anywh More

by matthew.howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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