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Newport Lexus
Newport Beach, CA
1,924 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 29, 2019
Go See Scott Asehfi! This is my 4th car from Newport Lexus and my first time working with Scott since my previous sales consultant left the company. Prior to this encount This is my 4th car from Newport Lexus and my first time working with Scott since my previous sales consultant left the company. Prior to this encounter, I had taken my previous car in for scheduled service and was looking at the cars in the showroom. Scott introduced himself and asked if I needed assistance. I told him what I was there for and he then proceeded to ask me about my car and when my lease was up. I wasn’t really looking to get out of my lease, but figured I would see what he could do on an RX. As I suspected, we weren’t able to make a deal that day, but I was impressed with how he handled himself and the lengths he was going to to get me the best deal possible. Fast forward a few weeks later where I attended a Lexus Driving Event and test drove the new ES 350 F Sport. I was very impressed and was seriously considering making this my next car when my lease was up. The next day I went back to Newport Lexus and saw Scott who remembered me from our first encounter. I asked to test drive the ES on the freeway to see how it handled, which it did not disappoint. Knowing we couldn’t make the RX happen, I didn’t think he could make the ES happen either...but he did! I’m so happy with the car and I’m still impressed with his level of service after the sale. He’s been an absolute pleasure to work with and anytime I’m at the dealership for service, I will make it a point to seek him out just to say hi. I will refer all my family and friends to him if they are in the market for a Lexus. He’s one of the best sales consultants I’ve worked with and I have dealt with many. I would also like to acknowledge Joey Wilcheck in Service. He is so awesome, easy to work with, and takes care of me every single time I’m in for service. I trust him and know that he’s going to be absolutely honest with me. He calls when he says he’s going to call, and if it’s going to take longer than expected he’ll pick up the phone to let me know. He’s the best! I’ve also worked with Yas in Finance a few times and she’s such a pleasure to work with. She’s very personable and makes the finance part so fun that I hate leaving once all the paperwork has been finalized. It’s the level of service and people at Newport Lexus that has kept me coming back. More
by Mark Prada
Employees Worked With
Scott Asehfi, Joey Wilchek, Yasmine Aref
August 23, 2019
Great customer service It was a delightful experience dealing with Mo on my first lease. He was responsive to my text and call when we were figuring out which car I want. It was a delightful experience dealing with Mo on my first lease. He was responsive to my text and call when we were figuring out which car I want. Anita was great at her job. More
by Lexus Gal
Employees Worked With
Anita Rami, Mo Qureshi
August 21, 2019
Excellent customer Service I have been seeing Albert Lara in Service for years and he is an amazing person always taking care of any issues my car has, communicating back to me I have been seeing Albert Lara in Service for years and he is an amazing person always taking care of any issues my car has, communicating back to me and being fair. The overall service experience is excellent and it's what keeps me going back for car service. More
by lmatinez
Employees Worked With
Albert Lara, Sean Tafoya
August 17, 2019
Best Car Buying Experience Ever! Thank you Newport Lexus! I leased a 2019 Lexus ES350 from Newport Lexus yesterday. This was by far the very best shopping experience I have ever encountered! I came into the I leased a 2019 Lexus ES350 from Newport Lexus yesterday. This was by far the very best shopping experience I have ever encountered! I came into the dealership without setting an appointment, was really just browsing and did not expect to drive off with a new car at all. I know my credit wasn't perfect, far from it, so I was just mostly window shopping. I was introduced to Mo Qureshi through the front desk. They really have a great system where they made sure every customer is being helped right away. He came across as very sincere. He was paying attention to address all of my concern and he listened to my needs. He assured me that he and his sales and finance managers would do their very best to assist me to get me approved for the car. It did not take long at all, but they went out of their way to get me fully approved for the Lexus and I ended up driving home with the car the same day! And I did not take the whole day! The entire process from beginning to end took about 3 hours. This says alot from someone who came to the dealership expecting nothing but was just window shopping. Thank you Mo, his sales manager Fred, and finance manager Yasmine for delivering the best shopping experience! I would encourage everyone who in considering buying a Lexus to consider Newport Lexus first, you will not regret it! Thank you Newport Lexus! More
by yuikchanoc
Employees Worked With
Fred Mahjoob, Mo Qureshi
August 13, 2019
Excellent service I didn't buy my Lexis at this dealership, but they have always provided excellent service-- good workmanship, courteous service people, great loaner c I didn't buy my Lexis at this dealership, but they have always provided excellent service-- good workmanship, courteous service people, great loaner cars. A class operation. More
by Elliot
Employees Worked With
Miranda Kalagian
August 08, 2019
Friendly salesman Easy deal, straight to the point. Was very transparent and did a good job explaining whatever needed explaining. Friendly customer service. Deal was p Easy deal, straight to the point. Was very transparent and did a good job explaining whatever needed explaining. Friendly customer service. Deal was pretty straightforward . More
by Rkim46
Employees Worked With
James pappas
August 07, 2019
Poor Internet Sale Experience I cash purchased a 2011 LX 570 through Newport Lexus Internet Sales Manager, Mr Ostergaard. Because the vehicle was being sold “As Is” and it was bein I cash purchased a 2011 LX 570 through Newport Lexus Internet Sales Manager, Mr Ostergaard. Because the vehicle was being sold “As Is” and it was being shipped to MN I asked MANY questions to determine its condition. I was assured there were no mechanical defects; body imperfections, including the most visible ones on the rear spoiler, were cosmetic; the entertainment system, a feature my grandchildren were excited about, was fully operational. On arrival, my LX 570 presented with 2 prominent body parts completely missing (I do not recall them missing in the ad pics); a rear spoiler broken in several pieces and well-beyond repair; warning lights indicating the Tire Pressure Management System was malfunctioning, and the entertainment system missing components necessary to operate it. My local Lexus dealer estimated the cost to remediate these defects at about $5,000, including an oil change that was apparently overdue. I appealed to Newport Lexus Internet Sales Director, Mr Locastro who reiterated the vehicle was sold “As Is” and implied I had no right to rely on the veracity of Manager Ostergaard to honestly tell me what the “As Is” condition was. We are not under that duty. Hoping to strike a compromise, I offered to pay labor if Newport Lexus would help me out with the parts. Mr Locastro laughed at me and said “that’s not going to happen”. Mr D’Amato, General Manager, backed his management staff and tacitly endorsed their sales practices. Lexus Corporate, on investigation, said they would not intervene as each dealer is independently owned and is free to conduct business in whatever way best suits them. Newport Lexus, and Lexus Corporate for that matter, hypes their high-minded commitment to customer satisfaction, but all levels of their management team have demonstrated themselves to be nothing more than typical car jockeys; shysters willing to say anything to make a sale. Non-local customers are, apparently, of little incentive or importance to Newport Lexus. Internet buyers be very wary. More
by Michael
Employees Worked With
Jeff Ostergaard, Jeff Locastro, Tony D'Amato
August 05, 2019
Excellent service and follow up Great team, responsive and Ryan was all over the follow up. Excellent experience-I have owned about 20 vehicles and this transaction was the best! Great team, responsive and Ryan was all over the follow up. Excellent experience-I have owned about 20 vehicles and this transaction was the best! More
by nvlahos@thehonestcompany.com
Employees Worked With
Ryan Smith
August 05, 2019
Very happy customer Joey was very nice, quick, efficient, and made sure I had all I needed. I will definitely continue to come to Newport lexus for all my service needs. Joey was very nice, quick, efficient, and made sure I had all I needed. I will definitely continue to come to Newport lexus for all my service needs. More
by Kta1208
Employees Worked With
Joey Wilchek
August 03, 2019
Service Tech The Service Technician was very good. He made sure all of my service requests were completed and followed-up with me during along the way. He was ve The Service Technician was very good. He made sure all of my service requests were completed and followed-up with me during along the way. He was very pleasant and informed. More
by HomeFinder1
Employees Worked With
Joey Wilchek
