Newport Lexus

My first Lexus after owning Infiniti, BMW and Jaguars. After 6 months, it's the best car I've owned. The NX300 is brilliant. Salesman was great. First service was great. Downside was Finance guy. Extrem After 6 months, it's the best car I've owned. The NX300 is brilliant. Salesman was great. First service was great. Downside was Finance guy. Extreme pressure to buy service and damage insurance. It was brutal. I almost walked out on the deal. Beware! Also, disappointment that after 6 months, no one from dealership called to see how I liked the car or if I needed any help. No follow-up on a $50,000 purchase. You'd think I bought a toaster. More

Regular Vehicle Maintenance As always, Newport Lexus did a fine job in servicing our RX 350. It was easy to schedule the service online. We were met immediately when we drove u As always, Newport Lexus did a fine job in servicing our RX 350. It was easy to schedule the service online. We were met immediately when we drove up and directed to the Service Rep, Kevin Nessl. Kevin is always professional and very easy to work with. He kept us updated on the possibility of needing rear brakes. We were going to wait for the car, but Kevin said it might take a bit longer because of the brakes and offered us a loaner. The service was completed in a very timely manner. AND of course, our very dirty car was washed for us and looked great! Great car... great car dealership!! More

Professional from the time you drive up to the time you drive away!! They set a time for your wait and they stick to it. from the time you drive up to the time you drive away!! They set a time for your wait and they stick to it. More

Scheduled service All scheduled services handled promptly and professionally. Great lounge, excellent car wash too. New equipment provides tire tread wear automatically All scheduled services handled promptly and professionally. Great lounge, excellent car wash too. New equipment provides tire tread wear automatically by driving over "speed bump." Great safety service. More

Excellent service This dealer is one of the best in my experience regarding to car service. We have seen two service advisors so far and both are excellent. We’re very This dealer is one of the best in my experience regarding to car service. We have seen two service advisors so far and both are excellent. We’re very happy to bring our cars here for service. Thank you, Bryan More

Fantastic personal service representative This was a difficult service challenge. Sean Tafoya provided continuing, informative and reassuring progress reports during the work and there were no This was a difficult service challenge. Sean Tafoya provided continuing, informative and reassuring progress reports during the work and there were no surprises at the completion of the work and settlement of the account. Wow! Thank you Newport Lexus! More

Salesman Mo was one of the most attentive customer service representatives I have ever come across. He was so kind and attentive to every request we had. I lef Mo was one of the most attentive customer service representatives I have ever come across. He was so kind and attentive to every request we had. I left so happy and pleased with his level of professionalism. He truly goes above and beyond to take care of his customers. More

OUTSTANDING SERVICE My family has had four or five Lexuses - Lexi? - three of them purchased at Newport Lexus, other two at CarMax. They have all been serviced at Newport My family has had four or five Lexuses - Lexi? - three of them purchased at Newport Lexus, other two at CarMax. They have all been serviced at Newport Lexus, no matter their provenance. Why? First, Lexus cars deserve the best care possible, not what you get at your local Joe-and-Jim Garage. They are high end machines, and deserve the special attention and knowledge the dealership provides. May cost a little more, but you know you are getting the best. Second, Newport Lexus is immaculately clean. Customer facilities -- lounge, rest rooms, snack bar -- are what you expect at 5-star hotels. Staff is courteous and well-trained. Third, Customer service reps, ditto. My dealings have all been with Joey Wilchek. For my money, he sets the gold standard for quick comprehension of problem, product knowledge, helpfulness, communication and those almost indefinable qualities -- a positive attitude, pride in his work, and likeability. On a scale of one-to-ten, I give Joey an eleven or twelve. More

My experience in purchasing my first car exceeded my expectations. Mo Qureshi was extremely helpful and didn’t make me feel pressured in any way. He effectively answered all my questions, was accommodat expectations. Mo Qureshi was extremely helpful and didn’t make me feel pressured in any way. He effectively answered all my questions, was accommodating, and made the process easier. Yasmine Aref was just as helpful and knowledgeable. I am pleased with the customer service overall at this dealership. More

Easiest purchase we've made! Nasser is so easy to work with - he found exactly the car I wanted and even had it set up for me when we closed the deal. Nasser is so easy to work with - he found exactly the car I wanted and even had it set up for me when we closed the deal. More