Newport Lexus

The A-Team Newport Lexus has an amazing staff. Greetings from the gentlemen in front of the building, to inside customer service. From Bobby Taylor, Jorge Urquid Newport Lexus has an amazing staff. Greetings from the gentlemen in front of the building, to inside customer service. From Bobby Taylor, Jorge Urquidez, Bill Pippin, Greg Lawson to Sarah Engel, each one I spoke with was very clear about the process of getting my new Lexus. Furthermore, I believe the owner was there at the time A.J. and we exchanged a few words. Overall, a great group of people who does business well and they are the A-Team for giving me my first purchased Lexus. I love my GS350, shout out to Bobby Taylor, you the real MVP. Mark Rodgers More

Attention to detail and service Newport Lexus exceeds other dealers with an attention to detail and genuinely friendly service. For context, this is my 4th Lexus purchase visiting a Newport Lexus exceeds other dealers with an attention to detail and genuinely friendly service. For context, this is my 4th Lexus purchase visiting a dozen dealerships (Lexus, BMW, Toyota, Honda, Carmax) over the years. Sales staff Andy Tran is attentive and patient, and goes out of his way to address questions/concerns. Managers Bill Pippin and Chris Senesac are on point, approachable, and earn business the right way with sensible deals. No shady or questionable practices. Large dealership, attractive site layout, and comfortable settings. More

Great sales experience! Mr. Andy Tran did an excellent job with my sales process. I normally had bad experiences but he made it a smooth sale. Love my car! Mr. Andy Tran did an excellent job with my sales process. I normally had bad experiences but he made it a smooth sale. Love my car! More

My experience with Newport Lexus Michael Shimon's timing couldn't be better. We were on our way to Los Angeles county to make a visit to another dealership, based on a online quote pr Michael Shimon's timing couldn't be better. We were on our way to Los Angeles county to make a visit to another dealership, based on a online quote provided. At that moment, Mike's email came through and my fiancée decided to give him a call to discuss the details. Mike was upfront, honest and professional. After a few moments of discussing Mike's offer with my fiancée, we cancelled our visit to LA and decided to make a visit over to Newport Lexus. Mike was able to negotiate a fair price for my trade in and helped wrap up the sale leaving me feeling very satisfied. Mike went the extra mile and added the small touches, such as taking photos of me and my brand new car and congratulating me on the running banner. Mike even offered his open door policy to us to reach out anytime if I have question or need extra training on my new Lexus. I feel like Mike went the extra mile and his overall service was impeccable. I would refer anyone looking to purchase a Lexus to Michael Shimon's at Newport Lexus. More

My new Lexus NX200t I was able to negotiate a little bit although this is a new car that was just released. Overall it was a pleasant experience. I recommend Newport Lexu I was able to negotiate a little bit although this is a new car that was just released. Overall it was a pleasant experience. I recommend Newport Lexus! More

My new ES350! I was recently interested in buying a new car for my wife and possibly trading in her current vehicle. After talking to my long-time sales rep at New I was recently interested in buying a new car for my wife and possibly trading in her current vehicle. After talking to my long-time sales rep at Newport Lexus, Craig Jones, we discussed multiple options and decided that the ES350 would be best vehicle for her. Craig’s product knowledge and overall expertise on Lexus products was extremely helpful in making the right decision on the best car for her needs. We looked at all the color combos available, but the one we really wanted wasn’t available on the lot. Craig explained that he would do everything possible to locate the exact vehicle that I wanted through their internal dealership inventory system. Craig was able to locate the exact combination we wanted and had the car delivered to Newport Beach within as few hours. Exceptional service! I then worked with Sales Manager, Bobby Sento, and was able to negotiate a great price on the vehicle and the trade-in. It was such a pleasure dealing with someone as professional, knowledgeable and accommodating as Bobby…it really made the car buying experience a pleasure. Lastly, I dealt with Greg Lawson in the Finance Department and his service was equally exceptional. Greg was thorough while moving the paperwork along quickly. He explained the lease program as well as the various product and services available for our vehicle. I decided to purchase the ding and scratch removal package and got in and out of Finance very quickly. The vehicle was ready and waiting for us when we finished the paperwork and Craig gave us a very detailed and informative tutorial on all of the features and functionality of the car. Overall, I am extremely pleased with my experience at Newport Lexus! Kudos to Craig, Bobby, Greg and the entire Newport Lexus Team! I will definitely be coming back for my next vehicle and I will be referring my friends, family and business colleagues to Newport Lexus! Great job!!! More

Excellence is their cup of tea! First time Lexus buyer. Lots of dealers advertised great service, great prices, and dealer amenities... but Mike Shimon and Newport Lexus delivered on First time Lexus buyer. Lots of dealers advertised great service, great prices, and dealer amenities... but Mike Shimon and Newport Lexus delivered on that promise and not only made my first Lexus purchase an absolute pleasure, but this was my first enjoyable car purchase experience in general, and I've bought a lot of cars! Mike Shimon was just AWESOME! Sarah Engle in finance was FANTASTIC! Just wanted to again, give a BIG thank you for your dedication to customer service, professionalism, and an excellent purchase experience! More

Mike Shimon = Best Lexus Purchase Experience I needed to buy another Lexus for my mom. She didn't want to deal with the process on her own. We had purchased a 2008 IS250 Aug 2007 from Newport Le I needed to buy another Lexus for my mom. She didn't want to deal with the process on her own. We had purchased a 2008 IS250 Aug 2007 from Newport Lexus. I naturally wanted to give Newport Lexus a try again. Had sent an inquiry out to several dealerships for a particular car my mom was interested in. Mike Shimon came in below all other dealerships with an upfront, great price. I told him I didn't want a lot of back and forth haggling. I was thoroughly impressed. Did a great job and treated my mom very fair when she went to pick up her car. Made my mom feel very special. Great car buying experience. If you are looking for a Lexus, look no further. Thank you for your dedication to customer service, professionalism, and an excellent purchase experience! Ended up buying another IS 250. FSport this time!! More

Jorge was outstanding. My experience started off on the wrong foot. I requested an experienced salesperson. I was given one with one month on the job (Sangjae) who didn't My experience started off on the wrong foot. I requested an experienced salesperson. I was given one with one month on the job (Sangjae) who didn't know inventory or prices. I don't fault him. blame this on the receptionist as I made it very clear when I arrived that I wanted to talk to someone experienced who was not new on the job. After 10 minutes I asked for a new salesperson and almost left as I was waiting for someone. Jorge came to the rescue. He knows the product, he's genuine and a straight shooter. Loved him and would recommend him to anyone looking to buy or lease a Lexus. Had it not been for Jorge, the ratings above would have been very different. Also, I was in email contact with Greg Brawley during the day, told him I was going to come by after work and he never bothered to respond. He was not there when I arrived. Sarah in Finance was efficient and friendly. More

The best dealer First time visited Newport Lexus and this place looked amazing. I've never had such a great experience buying a car. Thank you, I will recommend every First time visited Newport Lexus and this place looked amazing. I've never had such a great experience buying a car. Thank you, I will recommend everyone to visit Newport Lexus. More