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Newport Lexus
Newport Beach, CA
2,685 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,685 reviews
September 02, 2016
Great Service! Brought my Lexus RX 450h in to have a flat tire changed. Intake process was very swift even with a huge line of customers dropping off their cars. M Brought my Lexus RX 450h in to have a flat tire changed. Intake process was very swift even with a huge line of customers dropping off their cars. My service advisor, Dave Clayton, was very friendly and efficient and informed me of the whole process and timing. He also reminded me that my tires were still under warranty and explained what that meant in terms of pricing for the replacement. Just a great experience overall and I have been a dedicated Jim Falk Lexus of Beverly Hills customer for the past 8 years until I moved to Orange County. I thought it would be hard to beat their outstanding service but Newport Lexus has been wonderful! More
by RX Hybrid Fan
Employees Worked With
David Clayton
September 02, 2016
very professional and thorough excellent knowledge of the 2016 LS 460 model. Was able to answer all my questions, and then some. this is third vehicle we have either bought or le excellent knowledge of the 2016 LS 460 model. Was able to answer all my questions, and then some. this is third vehicle we have either bought or leased from Gary Kalajian More
by 1472 buddha
Employees Worked With
Gary Kalagian, Greg Lawson
September 02, 2016
Little things adding up to poor experience I will no longer be taking my car into Newport Lexus for services. There have been a lot of scattered issues over the several times I have taken my ca I will no longer be taking my car into Newport Lexus for services. There have been a lot of scattered issues over the several times I have taken my car in for service. The price increase for an oil change from $100 to $135 is the last straw. - I was told it would be about 1.5 hours for an oil change. Dealership said they would call me when it was ready, and I walked to get some lunch. Came back after a little over 2 hours, and my car was sitting in the lot ready. Would have been nice to get a call when my car was done so I could get my car back earlier. - Received a 'low engine oil' alert a few months after getting oil changed at dealership. There was still about 1 month before I needed my next oil change. - Had a pair of sunglasses stolen out of my car - One time my car was somehow lost in their system and they were unable to physically locate my car. Eventually they found my car, but I had to wait a while to get it back. They made up for it with a full tank of gas, but the overall experience was irritating. - I used to justify the high price of the oil change because of the loaner car. They no longer offer a loaner for oil changes, so there really isn't much of a difference between the dealership and a mechanic. More
by sj
Employees Worked With
Many employees over the years
September 01, 2016
purchased experience It was a pleasure working with Gary , he was great , knowledgeable , accommodating , very helpful , friendly , he followed up after my purchased It was a pleasure working with Gary , he was great , knowledgeable , accommodating , very helpful , friendly , he followed up after my purchased . I would recommend him to my friends . More
by ChauPhan
Employees Worked With
Gary Kalagian
August 31, 2016
I highly recommend Newport Lexus. Great follow-up, honesty and professionalism. Have been a customer "right from the start" in 1990. Have made over a half dozen purchases.... great Great follow-up, honesty and professionalism. Have been a customer "right from the start" in 1990. Have made over a half dozen purchases.... great product, great service, great professionalism. More
by wannabegolfer
Employees Worked With
A. J. D'Amato
August 31, 2016
New Car Buying This has always been the best dealership that I have ever worked with in my 52 years of buying cars. The sales and service people are outstanding and This has always been the best dealership that I have ever worked with in my 52 years of buying cars. The sales and service people are outstanding and really care about your experience. More
by Cali Guy
Employees Worked With
Bill Pippin, Joseph Garcia, Roberto Nunez, Melissa Alarcon
August 31, 2016
Philip Huynh and Anita Rami are professional Before coming to Newport Lexus, we had exchanged Emails with Mr. Philip Huynh to let him know what we were looking for. Mr. Huynh replied quickly and Before coming to Newport Lexus, we had exchanged Emails with Mr. Philip Huynh to let him know what we were looking for. Mr. Huynh replied quickly and let us know the cost of the vehicle we wanted. A few days later, we came to Newport Lexus, and we bought the NX200t in less than 3 hours. Actually, we had done some research before coming there, but Mr. Huynh's friendly and professional attitude made the transaction be so smoothly. And then the finance, we were glad to work with Anita Rami. She was so patient to explain us many different things. The smile is always on her face. In conclusion, we are happy with our new Lexus purchasing. We will definitely refer Newport Lexus, especially Mr. Philip Huynh and Anita Rami, to our relatives and friends. More
by thammai2016
Employees Worked With
Philip Huynh, Anita Rami
August 31, 2016
Quick and easy Salesperson went above and beyond to accommodate us and was very efficient. The service and professionalism is to be commended. Fast and friendly se Salesperson went above and beyond to accommodate us and was very efficient. The service and professionalism is to be commended. Fast and friendly service. That is all I have to say about it. I got exactly the car I was looking for. More
by janet0413
Employees Worked With
Greg Lawson, Maria Moayed
August 30, 2016
Easy and efficient ! Gary is a knowledgable and personable sales consultant. He is enthuastic about getting you the right car for the right price. We have leased 2 cars wi Gary is a knowledgable and personable sales consultant. He is enthuastic about getting you the right car for the right price. We have leased 2 cars with Gary at Newport Lexus and are extremely satisfied with his commitment to service. He is always available when we need him and greets you with a smile. More
by Rjoha8
Employees Worked With
Gary Kalagian
August 30, 2016
excellence in customer service we have purchased two cars from newport lexus. We actually are buying the dealership as much as the 400h . Although the cars have both been almost t we have purchased two cars from newport lexus. We actually are buying the dealership as much as the 400h . Although the cars have both been almost trouble free the dealership has been outstanding. Whether you get a loaner car or wait in the very comfortable lounge it has been a pleasant experience for us. I highly rec. this dealer for a great experience. More
by badbabs
Employees Worked With
Peter Perez
