Newport Lexus

These guys did not clearly explain my trade in value and the financing for my new car. I got a terrible deal. Shame on me the financing for my new car. I got a terrible deal. Shame on me More

This is the worst experience I have ever had. I have been without a car for 8 of the 10 months that I have owned my Car. The Tires were cupped when I bought it there was a dent in the side door and they gave without a car for 8 of the 10 months that I have owned my Car. The Tires were cupped when I bought it there was a dent in the side door and they gave me a CarFax that was 4 months old. They even had me come back to sign a new agreement 60 days after I had purchased the car which I didn't know at the time was a Illegal. When I almost died in the first accident after I had just purchased the car their own technician is the one that said that the tires were cupped and very noisy. I called and 2 of the managers Bobby and Allen were as rude as you can get. My father has been working on cars for 40 years and he looked over the car and right away could tell they had sold me a Lemon. I had to go to Corporate Lexus to get help and I'm positive that Newport Lexus will hear about it. I plan on articles in every major Newspaper in So Cal. I even have an invite to be on the News to discuss consumer fraud. Not to mention the 2000 people that are on the Port Street Email Group I'm on that will love to find a new place to buy their next car. Since 20% of them have Lexus vehicles now!!! More

Do not buy here. This dealership is only interested in Do not buy here. This dealership is only interested in the sale. Go to Longo, Tustin, Riverside or any other Lexus dealer. After the sale, their fo Do not buy here. This dealership is only interested in the sale. Go to Longo, Tustin, Riverside or any other Lexus dealer. After the sale, their follow up was terrible; in fact, they did not follow up at all. When an issue surfaced they were non responsive and it was quite disappointing. And we are speaking of the management staff as well. We had to call the dealership over 10 times in a 3 week period, each time getting transferred or leaving messages (that were not returned), trying to get a response-it never came. After finding the salesman had retained a key for the new car purchased at Newport Lexus, the management team was unwilling to call him to try to obtain the key that belonged to us. We found that the salesman had separated from the company, but we did not view that as our issue, he worked for them and represented them, so we felt the dealership should try to rectify the situation. Instead of helping find a solution, Desk Manager Bobby S. insulted us by saying 'he found it hard to believe that we didn't receive the second key' and that 'they don't make it their practice to cut keys after the fact'. We ultimately had to go to corporate for a resolution. Corporate makes it their practice to listen to the customers that buy the cars. There was only one key delivered with this new car. Corporate understood and made it right but it's sad we had to spend so much time, effort and frustration trying to resolve a simple matter. Very poor judgment, customer service and absolutely the worst lack of follow through of any dealer thus far (we have bought over 16 cars at dealerships). Completely against the grain of Lexus' brand 'pursuit of perfection', this scenario was handled as if we were dealing with a used car lot on Harbor Blvd. Do not buy here and put yourself in a situation where you may need follow through or customer service in the future; because these guys cannot deliver. Sadly, we found the poor customer service comes from the top (after speaking with the Sales Managers and ultimately the GM), so it’s likely that it will get worse before it gets better. What we found was this management team simply does not understand how to operate as a luxury brand should and they really do not understand how to retain customers (or have people raving about their location, facility or staff). They really are not doing the Lexus nameplate any favors, but have in fact, tarnished the brand in Southern California. More

I came to Newport Lexus to help my parents with buying a Lexus RX 350. First of all, I have to say that this is one of the most beautiful dealerships I've ever been to! It almost looked like a 5 star hote Lexus RX 350. First of all, I have to say that this is one of the most beautiful dealerships I've ever been to! It almost looked like a 5 star hotel lobby, with coffee shops and all. Matt Schaefer was excellent--very helpful and genuinely nice. We didn't end up buying from Newport Lexus (my parents decided to look for an entirely different car brand after a few weeks) but it was a very pleasant car shopping experience. Class act, Newport Lexus! More

My wife and I were stunned by the superior service that Matt Schaefer and Craig Jones showed us. Our growing family and shrinking finances prompted us to trade in our car for a used Toyota Sienna, and Matt Matt Schaefer and Craig Jones showed us. Our growing family and shrinking finances prompted us to trade in our car for a used Toyota Sienna, and Matt and Craig treated my family as if we were purchasing a Ferrari. What a wonderful, totally unexpected car-buying experience. Thank you, Newport Lexus! More

This is from 2008: I was negotiating on a particular LS460L that Newport Lexus had on their showroom floor. In the course of several phone calls and emails, I was quoted a lease rate of $1,400.00 per m LS460L that Newport Lexus had on their showroom floor. In the course of several phone calls and emails, I was quoted a lease rate of $1,400.00 per month, plus tax and license. When I made the arrangements to come down and pick up the new car, all of a sudden the lease rate was $1499.00 per month, plus tax and license. Bottom line: I was lied to by the salesman, Nathan Cooper and the sales manager, Tony Delmonte. Since this was the only car exactly like it available in the So. Calif. area, I ended up taking it, but with a VERY bad taste in my mouth. After I had taken delivery, I even wrote a formal letter to A.J. D'Amato, the president of Newport Lexus, but he never even had the courtesy to answer me--so much for customer service/appreciation. The car now has 30,000 miles on it and I have NEVER been back to Newport Lexus for service or anything else. I have owned SEVEN, brand new, top of the line LS models along with a new SC. I have never been treated like this by any other Lexus dealer. Needless to say, I will never deal with Newport Lexus again, nor will I deal with Tustin Lexus, which is under the same ownership. The people at Lexus corporate need to do some serious house cleaning with the Newport/Tustin dealerships--a forced change in ownership would not be too much to ask. More

I bought my 2009 Lexus IS from here at the end of June. The dealer is beautiful and it's in the heart of Newport Beach. I expected the service to be stellar and 5 star. I was wrong and clearly judging a bo The dealer is beautiful and it's in the heart of Newport Beach. I expected the service to be stellar and 5 star. I was wrong and clearly judging a book by its cover. The purchase experience was perfect the salesman was polite and courteous. So was the financing department. I brought my car back a week later to have the paint treated to prevent swirl marks. I know it was probably a scam, but my car is black so I wanted to keep the paint looking new. When I brought the car I was directed to Mike Sanders who was my service adviser. He seemed nice and polite and genuinely had my best intentions at heart. I was wrong again. When I got my car back the next day, the exterior looked great. Granted my car at the point was only a week old. However, the inside was dirty and came back with stains on the seat belt and the inside of the drivers door. I immediately brought this to Mike's attention. He said he would order a new replacement seat belt and get the interior cleaned when I brought my car in again. So far there has been no follow up and I know a replacement belt only days 1 or 2 days to come in. I've left messages too. No response. More

My parents took their pristine 2006 GS300 in for routine service. They get a call later that day telling them that one of the guys in the service department crashed the car. The damage is very extensive a service. They get a call later that day telling them that one of the guys in the service department crashed the car. The damage is very extensive and will require significant, body, paint and fram repair. The car will never be the same and can never be a "Certified Pre-Owned Lexus" due to their negligence. The dealerships is still trying to determine what they are going to do to resolve the "problem". Not a happy customer. More

I have had my car since February and have had a bad experience with the service department every time I have had to take it in. The manager of the service department sends a card and an automated voice experience with the service department every time I have had to take it in. The manager of the service department sends a card and an automated voicemail each time asking for feedback. I have called and/or e-mailed EACH time with a request to discuss my issues. I even included the GM for one issue. Not once has the service manager or GM contacted me. Each time it gets passed to the service guy that I deal with (Mike Sanders) to handle. I believe he is a big part of the issue. My last visit was for excessive brake noise and exhaust ticking. Second visit for the ticking noise. I was told no problem found. Both are considered "normal" noises on a performace vehicle. On a $50,000 car....brake sqealing is normal?! I don't appreciate the guy blowing smoke up my backside. I have made my last trip to this dealership. More

Beautiful dealership, everyone was extremely freindly. Very classy. Best price for is350 i could find anywhere. Tony, sales manager, was very helpful by going the extra mile to get me approved. Scott is a Very classy. Best price for is350 i could find anywhere. Tony, sales manager, was very helpful by going the extra mile to get me approved. Scott is amazing for never giving up on me although I dont think he works there anymore. There was another guy that was extremely helpful, name started with an L, just dont remember, but kudos to him as well. Lexus of Newport was willing to come pick me up 30 miles away when my jeep broke down to take a look at some new cars on their lot, and they were extremely forgiving when it came to me driving home in my new is350. Didnt have my downpayment on me, but they gave me a few days to come back down and hand it to them. Amazing service, they dont need to pressure anyone into buying a car, they have very knowledgful sales reps to answer any questions you may have. The cars, service, and low prices are what sells their cars, which i believe leads to their awesome service. I live in studio city, happily drove hour and a half to see these guys. Havent had any problems with my car, but if i do, i will rate the service department as well. Im sure its an A+ as well. Thank you so much for the experience Newport! More