Newbold BMW

I worked with Bob from 400 miles away on a CPO. Bob was knowledgeable and upfront about the car. He stated on several occasions that the car was nearly flawless. I was skeptical since I wouldn't see it unt knowledgeable and upfront about the car. He stated on several occasions that the car was nearly flawless. I was skeptical since I wouldn't see it until the day of purchase. He was right. It is incredible. Seven hundred miles so far without a problem. Pat Newbold was also great to work with. He called us back to the dealership because he had given us he wrong interest rate. It was a point too high. He had a signed sales agreement and he brought us back to save us almost $1000. I would definitely recommend. More

I would not recommend Newbold to anyone. They are the most unprofessional group of salesmen I have ever dealt with. I have made numerous attempts to get specific questions answered, with the response... most unprofessional group of salesmen I have ever dealt with. I have made numerous attempts to get specific questions answered, with the response..."I will call you right back." I finally have to call days later. I talked to two different salesmen at that dealership who gave me $3,000 difference in value of my own BMW within days of each other. I was told that the reason why is because I have "major transmission trouble". I then had THEIR service department inspect it to find out that there was nothing wrong with my car. I have had 3 different people call there in reference to a particular vehicle on their lot. Even gave the salesmen the stock number. All three times they were given inaccurate information about the car. When I talked to the manager about that particular situation, he said that we "talked to the wrong people." That is the response to all of my questions and concerns about my different experiences....."You are talking to the wrong people." What kind of answer is that? I finally talked to the owner. I now understand why the salesmen and manager are the way they are.....It all starts at the top!! More