Newberg Jeep Ram - Service Center

Ellie was great! She was extremely helpful taking care of everything we needed for our truck. She provided us with a rental car at no charge and kept us well informed through the repair process. Greatly of everything we needed for our truck. She provided us with a rental car at no charge and kept us well informed through the repair process. Greatly appreciate her great customer service! More

Great service! They changed my oil super fast and efficient! i really love this place! They are always so nice and friendly and very welcoming! efficient! i really love this place! They are always so nice and friendly and very welcoming! More

Wasted my time and vacation I brought in my brand new RAM 1500 truck with an MIL on Monday. I ran the codes before I came in and found a P047D. They found the same code and sai I brought in my brand new RAM 1500 truck with an MIL on Monday. I ran the codes before I came in and found a P047D. They found the same code and said it was an exhaust pressure sensor. They had the vehicle for three and part of a fourth day and told me they could not figure out what was wrong and told me to come get the truck. During the three days I received one call reporting the status - "We are working on it with the corporate specialist" Communication was terrible and when I called no one picked up nor did anyone return my calls from service. Finally, they said come get the truck and bring it back when you are back from vacation. It should not be a problem. It was, I drove to Diamond Lake and it broke down! The message said it needed filling in 500 miles. 8 miles later it said 360 miles. I called and they said to stop driving it and have it towed. That is when I found that getting a tow was a nightmare when working with Road side assistance. 83 miles to the nearest dealer is expensive and it took 24 hours to get a truck to tow it. Because of COVID, I was left at the campsite with no transportation with my Wife, son and Grandson and a trailer with no way to get transportation. The truck was towed 137 miles to Eugene RAM. It took 2 days to fix the problem. One to diagnose the same code, order the part and the first couple hours of the morning to fix it. They knew what they were doing but Newberg RAM did not. Will never take my truck back to that dealership for service. More

I’ve taken my truck to several mechanics and dealerships around town and I have to say I was very impressed by the customer service I got from Ed. Here kept me updated all throughout the process and went to around town and I have to say I was very impressed by the customer service I got from Ed. Here kept me updated all throughout the process and went to bat for me with the warranty company making it a very easy process. More

Great service Had aproblemth sticking shift knob on my Ram 1500;service department checked codes and shifter, couldn't find the problem without keeping the truck fo Had aproblemth sticking shift knob on my Ram 1500;service department checked codes and shifter, couldn't find the problem without keeping the truck for 2 or 3days. I couldn't do that the time, but the have the problem on record, so I will do that later. Very helpful, and had me in and out in less than 30 minutes. Great service. More

Rear Differential Replacement Very fast and fixed on the first go round. Very please I purchased a Rubicon so far and glad local service dept. is so competent. Very fast and fixed on the first go round. Very please I purchased a Rubicon so far and glad local service dept. is so competent. More

Good people to work with. Well organized and everything went as promised. Work they did was documented and explained well by technician.I would take my truck there again. went as promised. Work they did was documented and explained well by technician.I would take my truck there again. More