Newberg Jeep Ram - Service Center

As I have recently documented, I had a wonderful experience buying my used 2500 Dodge Ram Truck at Newberg Dodge. To my absolute astonishment and amazement, my experience with the service departm experience buying my used 2500 Dodge Ram Truck at Newberg Dodge. To my absolute astonishment and amazement, my experience with the service department (Jeremy S.) was equally incredible.... perhaps even moreso! While it is true that during the first pase (purchasing the vehicle), the customer still has significant clout (holding the purse strings); the second phase (servicing the vehicle) tends to be slightly more arduous.. (being at the mercy of the Dealership). NOT SO with Newberg Dodge! Jeremy went out of his way to make sure that everything that was agreed to in the purchase agreement (repairs, etc) were completed in a timely and professional manner. Additionally, for issues that couldn't be handled in a manner that was agreed to, Jeremy went out of his way to find a workable solution for all. In my 35 years as a consumer, I have 1) never owned a Dodge (previously always Ford, or VW), and 2) I have NEVER truly respected any car dealership. Period. Because of my experience with Newberg Dodge, I can truly say that I respect the way in which you opporate your business, and I admire the the way in which the various personell run their respective departments. I have never been more totally satisfied with buying or servicing of a vehicle, than I have been with Newberg Dodge. I look forward to building the relationship, and spreading the word. Craig Storch More

I bought my Dodge Challenger from a different Dealer in Texas. However all roads led me to Ray. Ray is the most knowledgeable Mopar Parts Man I've talked to and friendly to boot. And believe me I've tal Texas. However all roads led me to Ray. Ray is the most knowledgeable Mopar Parts Man I've talked to and friendly to boot. And believe me I've talked to a lot. Ray WANTED to help and was enthusiastic. I was looking for a Mopar Performance part listed in the Mopar Catalog. However when I contacted the Performance and After Market Sales Manager where I purchased my car they could not find it and said they would give me a call the following Monday to update me on the status. I did not get the call and had to call them only to no avail. Second time that dealer had done that to me. I searched the internet, contacted 3 large dealers who only sell Mopar Parts online and none could find anyone with the part in the entire country or for that matter tell me who could. I ended up reaching a dealer who advised me to contact Mopar at a number he provided and still got nowhere. Eventually I reached the Chrysler Help Desk who in turn told me to call the number that led me to Ray Kanally. I thought I was dialing another corporate location for Chrysler and I reached this dealership. I said to myself, if Chrysler trusts Ray there must be a reason. I spoke with Ray for a while and told him all I had been through and how I got to him. He said let me see what I can do for you. I gave him the part number I was looking for and he looked it up. He ran into the same wall several other people ran into. BUT that did not stop him. He used tried and true methods he's learned from experience and back tracked and looked up my vehicle by VIN and available parts for it and other information he found regarding the Part Number I had. He came up with the answer that the part was so new Mopar has not received them from the manufacturing vendor of the electronic chip that was the core of the electronic part. He then looked for alternatives which led basically back to the stock part installed on my vehicle. He also, by using the VIN information I gave him told me other information pertinent to my vehicle and what I'm looking to do. Even though Ray could no locate the part or tell me for sure if it would eventually be available or not, he took my information and said he would look into it and do his best to find an answer about it from Chrysler Corporation. I'll tell you one thing. If there is ever a time when I'm looking for an important Mopar Part, I will be looking for Ray Kanally! And I look forward to hearing from him be it good or bad news. More

Barb was responsive and attentive both over the phone and in person. She paid attention to my words. I was impressed tat she even attended to a used car customer that was obviously dis-satisfied. This is in person. She paid attention to my words. I was impressed tat she even attended to a used car customer that was obviously dis-satisfied. This is not Barbs department but she made an effort to help the customer where the other salespeople were more concerned with their meeting. More