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New Way Ford
Coon Rapids, IA
153 Reviews
New Way Ford is a small town dealership located in Coon Rapids, Iowa. New Way Ford is a family-owned business with strong principles: Offer the best-quality at a fair price. Provide impeccable service. Treat the customer honestly and respectfully. Our goal is to make buying a vehicle easy, relaxed and fun at the best price. We care that you can have confidence in our sales consultants, feel comfortable and have a great buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 153 reviews
October 23, 2025
Just to work with this service team is a great experience. the staff is fantastic. The issue was explained clearly, and parts are ordered for future communication to schedule for the issue to be experience. the staff is fantastic. The issue was explained clearly, and parts are ordered for future communication to schedule for the issue to be fixed. More
by behrens7
Verified CustomerEmployees Worked With
Ron, Donna, and another co-worker at the desk that I don't know his name.
October 23, 2025
I called and got an appointment when it would work best for me. Once I got to my appointment I got right in and out in about 30 minutes. it was a great experience. for me. Once I got to my appointment I got right in and out in about 30 minutes. it was a great experience. More
by molitor5
Employees Worked With
Donna snyder
October 22, 2025
Quick and efficient. No issues inspection and service writer brought out and explained everything that they had inspected. Great job No issues inspection and service writer brought out and explained everything that they had inspected. Great job More
by desertredneck96
Employees Worked With
Service Department
October 10, 2025
Where do I begin. .. I called asking about an appointment on September 15/16th as our truck had a long crank. I specifically asked about having a loaner as we need two .. I called asking about an appointment on September 15/16th as our truck had a long crank. I specifically asked about having a loaner as we need two vehicles and live 30 minutes away. They said they would have one on Thursday the 18th. I verified that we could drop the truck off Thursday evening and pick up the loaner that day. They said yes. Come Thursday, the loaner wasn't available. We had to come back on Friday to get it. Fast forward to the next week, we had to call New Way to get an update on the vehicle. They stated that the technicians couldn't replicate the problem we were experiencing. They put the truck up and determine the fuel pump needed to be replaced. We asked how confident they were that was the issue, as fuel pumps aren't cheap. We were told they were pretty confident. We authorized the replacement. We picked our truck up on Wednesday, the 24th. When it arrived at home, we experienced the same exact issue we had when we dropped it off. We called and spoke to Ron. He stated that it is fine and to "prep" the fuel pump for a few seconds and then start it. He stated it was fine to drive as it "still started". He didn't listen to what we had to say and brushed us off. We drove it to Omaha, under the assumption that the service manager said it was safe to drive. On Friday the 26th, the truck wouldn't start while in Omaha. It was towed back to New Way to be repaired again. I don't need to relay how irate we were, I assume you can figure it out. On Monday, the 29th, we went back to New Way to grab the loaner truck. We spoke to Ron. We were explaining how it was frustrating and an inconvenience to have to go through all of this and have to repeatedly come back to New Way for things. His response was "if it's such an inconvenience, maybe you should go somewhere else?". That is absolutely no way to speak to a customer. Again, he wasn't listening. Overall, Ron was VERY unpleasant to work with. We were told that a relay had blown and wiring had been burnt up. They were going to cover the tow and the repair for this portion of the job. That's fine, but there shouldn't have been a tow to begin with... On Tuesday, September 30th, we made another trip to New Way. We drove the truck around for 10-15 minutes and stopped at New Way. The truck was turned off and turned it back on. Again, the issue presented itself. At this point, we spoke to the mechanic, Gerald, who stated it could be 2 things causing issues. He gave us a rough estimate of the cost. Gerald was great. We'd give him 5 Stars. All in all, New Way has not been pleasant to work with on this. We were due to get two new vehicles over the next few years and had seriously considered New Way as we're from Coon Rapids and like to support the local companies when we can. We're going to follow Ron's wise advise and "go somewhere else" and will be sure to share this story with as many people as we can that are looking for new vehicles or to have service work done. More
by UnhappyCouple
Employees Worked With
Ron, Gerald
October 03, 2025
Our experience with New Way Ford was excellent. Caylor, Tom & Mike were all very easy to work with. Looking forward to having our vehicle sertat their dealership. Caylor, Tom & Mike were all very easy to work with. Looking forward to having our vehicle sertat their dealership. More
by berniebellcock
Employees Worked With
Caylor Deeth, Tom Haukap & Mike McLaughlin Jr
October 02, 2025
Overall a great experience. Helpful and friendly staff. Answered all of my questions and provided plenty of information about the vehicle. Helpful and friendly staff. Answered all of my questions and provided plenty of information about the vehicle. More
by srichforty
Employees Worked With
Rick Spoelstra
September 29, 2025
Quick fast service great people. Truck was done a day early too so that was great Truck was done a day early too so that was great More
by dianehalbur54
September 24, 2025
Service was excellent, called on repairs, went over cost and service contract was paying, very well appreciated, thanks again and service contract was paying, very well appreciated, thanks again More
by bjorgensen2525
