Nelson Mazda Murfreesboro

My experience and the service I received exceptional. Tom explained everything to me and assisted with paperwork on my husband's car. The dealership worked with me and Tom provided excellent customer se Tom explained everything to me and assisted with paperwork on my husband's car. The dealership worked with me and Tom provided excellent customer service. More

Tom and the crew at Nelson Mazda in Antioch, TN by far provided the best car buying experience that I have ever taking part in. They went above and beyond to make sure that I left their lot with the vehic provided the best car buying experience that I have ever taking part in. They went above and beyond to make sure that I left their lot with the vehicle I WANTED. They treated me like a customer and not just a number which is rare this day and age. If you want to feel like a customer again and not a number, visit Nelson Mazda. More

I had searched the used car inventory at this dealership online prior to going there. I was interested in purchasing one of their newer used Mazda 3's or Mazda 6's. When I arrived, I was promptly greeted wi online prior to going there. I was interested in purchasing one of their newer used Mazda 3's or Mazda 6's. When I arrived, I was promptly greeted with a genuine warm smile and handshake by a young salesman who introduced himself as Derenik. I explained to him what I was specifically interested in. The 2012 Mazda 3 that I was looking for was on the front lot. We spent a few minutes looking at it and talking about Mazda cars. I realized that the back seat of this Mazda 3 was smaller than I wanted. I told him about a 2010 Mazda 6 that was listed in his inventory that I would like to see. We found that vehicle in the back lot. It was the size and price I was looking for with low miles. We took it for a leisurely test drive, I liked it, and decided to take it. The price listed was already well under suggested retail for that vehicle so there was no "haggling" needed. Derenik's sales manager was also very helpful and friendly. He worked out a fair trade on my 2007 Chev SUV and the deal went together very smoothly. The entire visit and transaction from salesman, to sales manager, to finance manager was very pleasant. I have driven a 2001 Mazda Protege the past 4 years and gave that one to my daughter. I have learned to like Mazda cars and I would highly recommend this dealership to anyone looking to purchase a new or used Mazda. More

My wife and I arrived at Nelson Mazda looking for a larger vehicle for our growing family. We had done a bit of research and had a couple different vehicles in mind when we arrived on the lot. Tom was larger vehicle for our growing family. We had done a bit of research and had a couple different vehicles in mind when we arrived on the lot. Tom was extremely helpful and listened to our list of needs and wants before showing us any vehicles in our price range. He walked us through the process and was next to us the whole time. Tom helped us work through the financing and helped to answer any questions we had quickly. Overall, my wife and I had a very enjoyable experience at Nelson Mazda and will be recommending not only the dealership, but Tom to both friends and family. More

Straight away Humberto greeted me and was very helpful in my car search. I was referred from another young man (Trevor) from the Broadway dealership because they didn't have the particular model I wanted. Hu my car search. I was referred from another young man (Trevor) from the Broadway dealership because they didn't have the particular model I wanted. Humberto took me in to talk to Al, who was super friendly and informative and we went on a test drive. Humberto had a fantastic personality, not pushy but helpful. After my test drive Al asked how I felt about the car and I loved it. He went above and beyond to create an above fair deal for me. He was authentic and honest and I was him which made for an easy working relationship. I appreciate the attitude of everyone I came in contact with at not just the Antioch dealership but the downtown dealership as well. I would highly recommend someone purchasing a car from Nelson Mazda not just because of the reliability of the brand but the style of selling they exhibit. More

We researched vehicles for months and visited numerous dealerships. The staff at Nelson Mazda demonstrate a true passion for helping a customer find the right vehicle with their honesty and competitive p dealerships. The staff at Nelson Mazda demonstrate a true passion for helping a customer find the right vehicle with their honesty and competitive pricing. It was worth driving over an hour to discover a dealership that understands how to earn our future business. More

"Make a Believer" and "No Haggle/No Hassle",,,,,,The only thing that I now believe is that a loyal customer means nothing. I went to this dealership having already purchased 2 other Ma Hassle",,,,,,The only thing that I now believe is that a loyal customer means nothing. I went to this dealership having already purchased 2 other Mazdas and having referred a friend who also purchased a Mazda, so when I wanted to look at the CX-5 of course I went back to them. The game playing of what your trade is worth, the sticker price, the MRSP etc drives me insane. We went back and forth for an hour with the trade in, initial here, sign there, let me take to the manager, etc.....then when I asked about the price of the vehicle, all I was offered was the $500.00 manufacturer rebate and was told there was no negotiation on the price. So there in lies the "No Haggle" as there is no leeway on the price, then I asked the salesperson did that make any sense not to do anything for a loyal repeat customer and then was told well they gave me the special financing. Well I have excellant credit and would have qualified for the special financing so once again they did nothing for a loyal customer. Getting a Mazda in my future is apparently out of the question unless I want to travel up to Clarksville since Nelson has the monoply. So if you are looking for a Mazda, go with your eyes open and expect nothing, believe nothing and remember No Haggle...as you will pay the sticker price. More

My husband and I had a wonderful experience at Nelson Mazda - after having a bad experience with a different dealership in the area, the staff at Nelson Mazda were extremely understanding and helpful in Mazda - after having a bad experience with a different dealership in the area, the staff at Nelson Mazda were extremely understanding and helpful in our search for a different vehicle. They were willing to offer us a fair price, with no hassle or gimmicks. We are extremely satisfied with the vehicle, and we would do business again with them, without hesitation! More

2nd experience with the Nelson company, they have always been helpful and competitive. They have truly earned our business with their non-pressure sales process and outstanding approach to customer service. been helpful and competitive. They have truly earned our business with their non-pressure sales process and outstanding approach to customer service. I've never felt like they want to just sell me a car, I always feel like the staff at Nelson is legitimately interested in what is best for me. Will be happy to recommend both the Hickory Hollow and Downtown Nashville dealerships to others. More

I called on my way into Nelson Mazda of Cool Springs and talked with Anna...I told her that I was ready to get rid of my car of ten years and wanted to do it that day. I added that I didn't want to haggle, talked with Anna...I told her that I was ready to get rid of my car of ten years and wanted to do it that day. I added that I didn't want to haggle, get the run around or deal with any regular dealer antics during the process. I knew what my car was worth, and just wanted to trade. I didn't want the hassle of selling it myself. Anna explained that Nelson Mazda of Cool Springs had their Grand Opening the previous day and the model I was interested in was on the lot at Nelson Mazda of Hickory Hollow and asked if that would be convenient for me to visit. She told me she would have Al, the sales manager, meet me when I arrived. I said "great, I'm on my way". A couple of hours later, I was on my way with a loner CX-5 to drive until "my car" could be delivered from another dealer! Absolutely a wonderful experience! I could not have asked for a nicer, more patient, friendly sales consultant than Tom Chanthavong! He made the whole experience fun and stress free. Tom answered all of my MANY MANY questions in a sincere, honest, and informative manner. I had visited several other dealerships to shop the multitude of options for a small SUV and Tom, along with the his sales manager, Al, were outgoing and very personable from the first moment I met them. Tom even came in on his day off to personally deliver my car to me when it arrived at the dealership. That is service and commitment in action! On a personal note, I was especially impressed when I realized that the soothing music playing in the background of the showroom was a praise and worship station. Oh, and about the car...I LOVE IT! Drove it to Atlanta two days later and got about 30 miles to the gallon. Drives and handles like a dream and is about $20,000 less than it's competition with the same amenities!! Then, as a follow up, Anna called me to congratulate me on my new car and to see how I liked it. I told her exactly the same thing; that I loved it!!!!! Thanks Nelson Mazda of Hickory Hollow, Tom and Al!! Happy Customer, Gina Gencsi More