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Napoli Nissan
Milford, CT
3,012 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,012 Reviews of Napoli Nissan
December 27, 2011
I would have to say my experience with this dealership wasn't one of my bests, but it has been several years since I bought a new car. One of my dislikes was the amount of time spent at the dealership. wasn't one of my bests, but it has been several years since I bought a new car. One of my dislikes was the amount of time spent at the dealership. I spend a total of 7 hours at the dealership between 2 days. Approximately 1 hour test driving, 4 hours negotiating price, trade in amounts and other options/vehicles and 2 hours to close the deal, sign paperwork, service department tour and new car inspection. I've never spent that amount of time in the 30 years of buying/leasing cars. I felt that was a bit overkill and turned me off a bit. I also felt "ambushed" by the salesmen and the sales manager and a big push to sell me a car THAT DAY when they weren't hearing what I was saying. It was frustrating at one point. I know their objective is to sell a vehicle, but making such a purchase of that magnitude needs careful thought by everyone instead of making a quick decision just to make a quota/sale. More
by skoday
Employees Worked With
Andrew Odei, Gina, finance manager and sales mgr.
December 14, 2011
Nothing bad to say here. Nissan USA should be proud to have a dealership like Napoli representing their brand. From the first step inside to the drive off the lot the experience was a pleasure. have a dealership like Napoli representing their brand. From the first step inside to the drive off the lot the experience was a pleasure. More
by Daniel L
Employees Worked With
Jerry
November 30, 2011
The staff is very friendlly and helpful, they take a personal interest in finding a vehicle that is the right fit for their customers and do not try to push more expensive sales or add on pricy accessor personal interest in finding a vehicle that is the right fit for their customers and do not try to push more expensive sales or add on pricy accessories. Prices are reasonably negotiable and good value given for trade-in. Thanks! More
by Kebmurphy
Employees Worked With
Priscilla
November 23, 2011
My experience at Napoli Nissan was great! All of my questions were answered, the deal was great, and the help was beyond my expectations. I would HIGHLY recommend this dealership to everyone! questions were answered, the deal was great, and the help was beyond my expectations. I would HIGHLY recommend this dealership to everyone! More
by Jhizon
Employees Worked With
Lenin
November 15, 2011
Lenin did a great job: was very through making sure we covered all our questions. Everyone is very friendly and happy to be working at Napoli...you really get the family atmosphere...would definetly recco covered all our questions. Everyone is very friendly and happy to be working at Napoli...you really get the family atmosphere...would definetly reccomend them. More
by SBuffone
Employees Worked With
Lenin Ayerbe
November 12, 2011
At Nissan we met with Mr.Lenin Ayerbe he was realy nice,explaned ever question i asked him, again and again, we went for a test drive he made me feel nice and happy the next thing i know me and my hus nice,explaned ever question i asked him, again and again, we went for a test drive he made me feel nice and happy the next thing i know me and my husband said YESSSS we are buying our car. ***** this stars are for Mr.Lenin Ayerbe Thanks Mr.Lenin Ayerbe Pakize Bilgen Velioglu More
by pakize
Employees Worked With
Lenin Ayerbe
November 09, 2011
Needed a winter car quickly and in our price range. Nazario welcomed my mechanic, allowing him to inspect the car for us. He came in on his day off so my husband could drive the car and we completed th Nazario welcomed my mechanic, allowing him to inspect the car for us. He came in on his day off so my husband could drive the car and we completed the paperwork within an hour after work on the third day. He made us feel comfortable, answered all of our questions and kept open communication throughout the sales process. This was our third Nissan from Napoli and won't be our last. More
by dianaflathers
Employees Worked With
Nazario
November 02, 2011
Everyone I dealt with was very friendly and accomdating. I came when they were closing and they stayed with me until I found the car i wanted. They made the transaction very easy and everything was ready a I came when they were closing and they stayed with me until I found the car i wanted. They made the transaction very easy and everything was ready as promised. The woman in the business office was a whiz- impressive. I love my car!! More
by jeanbonz
Employees Worked With
2
August 31, 2011
My husband and I went to Napoli looking for a Nissan after owning nothing by new Chevy's all our lives. We were just so disgusted with their performance and always having to bring them back (when new) t after owning nothing by new Chevy's all our lives. We were just so disgusted with their performance and always having to bring them back (when new) to the service department for repairs. We went to Napoli and met Priscilla who, to say the least, knew what she was talking about. Being unfamiliar with Nissans, she answered every question we had, no matter how small, always with a smile, complete honesty and 100% knowledge of the vehicle. We bought a 2012 Nissan Altima and are completely satisfied with the whole process. We wanted a specific color and package that the dealer did not have on the lot. Priscilla searched for 3 weeks and finally found one. She would call us with updates, good or bad, on her search for our car. I cannot tell you how much we appreciated that. Professionalism, knowledge and compassion are qualities you rarely find when dealing with sales people anymore. Priscilla is the exception. We will recommend her and the Napoli dealership to all our friends and family. Thank you Priscilla! More
by rcoombs3
Employees Worked With
Priscilla Urena
August 29, 2011
I found the used vehicle that wanted on-line and Jessica Cocco was able to assist me immediately. The following day I took the ferry to CT where their shuttle service met and escorted me to their dealership Cocco was able to assist me immediately. The following day I took the ferry to CT where their shuttle service met and escorted me to their dealership. Jessica set me up with her colleague, Danny, and he was waiting for me at the door. We test drove the car and checked-it out together. Upon closer inspection, we noticed some minor defects for which he and his colleague, Pedro, were willing to adjust on the price. I wasn't certain about the purchase but Danny did not apply any pressure and even took the time to show me a few other car options. During this time, I was also considering trading in my car and Danny had it appraised. While doing so, I was able to utilize their free WiFi connection to get work done as well as conduct a little more homework on my cars. After a few easy discussions with Danny and Pedro, we were able to come to a mutual agreement on the sales price of the new car I wanted as well as the sales price of the car that I was trading in to them. Shortly thereafter, I met with Joanna in the Finance Department and she was wonderful. She was smart, fast, thorough and a pleasure to speak with. I've had my car for the past few days and could not be happier with my choice or the experience at Napoli Nissan. If you're looking to purchase a car from some fair, decent people look no further. More
by JeremyMut
Employees Worked With
Jessica Cocco, Danny, Pedro and Joanna
