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Napoli Nissan
Milford, CT
3,014 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,015 Reviews of Napoli Nissan
August 11, 2016
best ever GREAT dealership Great service everyone was a pleasure to deal with, would highly recommend. Best decision I made, will send all my family and friends GREAT dealership Great service everyone was a pleasure to deal with, would highly recommend. Best decision I made, will send all my family and friends to Napoli Nissan. More
by GTR123
Employees Worked With
Ken Criscione, Ron Valentino, Scott Haverl
August 10, 2016
Exciting Because John was very helpful in finding my first car, very respectful to me and my family. I would recommend him to all my friends. Because John was very helpful in finding my first car, very respectful to me and my family. I would recommend him to all my friends. More
by Roggerc1994
Employees Worked With
Ken Criscione, Scott Haverl, John Biba
April 30, 2016
all was great. Everyone was great would send anyone there for a car. All will work with you to give you the best service and price that best fits you. Everyone was great would send anyone there for a car. All will work with you to give you the best service and price that best fits you. More
by richard1949
Employees Worked With
chris, Joseph Napoli
April 25, 2016
Beyond friendly dealer! Best decision to drive 65 miles out of NY to Napoli Nissan of Milford CT. Our consultant Gus was extremely polite, patience, and helpful. We're very g Best decision to drive 65 miles out of NY to Napoli Nissan of Milford CT. Our consultant Gus was extremely polite, patience, and helpful. We're very grateful for him! More
by ArupaP
Employees Worked With
Gus Rosario
April 02, 2016
Worst experience ever I went to NEPOLI Nissan today and I think I spoiled my time, effort and mood. The sales person was pushy and was not even ready to explain the feature I went to NEPOLI Nissan today and I think I spoiled my time, effort and mood. The sales person was pushy and was not even ready to explain the features of the car. On being asked what additional expenses and features I will have to see before buying he bluntly suggested TO GO TO WEBSITE ANS SEE FOR YOUR SELF. Despite of me telling him that I will like to compare prices with other dealers he pressured me about 6 times about making some payment. He was rude enough to not explain the features of the car again to my friend or to even write it down. He was not even ready to disclose the additional costs like for the splash guards, moon roof or bumper protector. When I told him that I would like cream interiors he was rude enough to say that Nissan does not make those and the car comes on only black interiors. Seems that he was selling me the same car which they have in the inventory without even making any changes. He was not even ready to give the breakdown of the premium version and features. I feel that this salesman lost the company lots of business and the impression I got from him was that they will not even care once the sales is made. I WOULD NEVER RECOMMEND NEPOLI NISSAN TO ANYONE. More
by Pransham
February 23, 2016
Worst of the worst Went in there with a point blank pitch of my wants and desires. Already test drove and got numbers on the exact model just wanted the best price possi Went in there with a point blank pitch of my wants and desires. Already test drove and got numbers on the exact model just wanted the best price possible and got a shady salesman that was pushy and rude. The rest of the staff stood there as I got angry due to his lame "tactics" which involved being pushy, rude and abrasive, and chose to do nothing. No management there to help the issue and was angry enough to walk back in to vocalize in case anyone would offer more and they laughed. Had cash in hand, no games just wanted the best I could get for my money and instead got a terrible experience. Wouldn't recommend even stopping by when you can go elsewhere. The I-95 corridor has too many dealerships to be treated like that. More
by jayb1231
Employees Worked With
Gus Rosario
February 17, 2016
Ricky Mills best professional sales person . I would most definitely recommend anyone to Ricky Mills! Ricky mills has been in business for over 12 years . Profes best professional sales person . I would most definitely recommend anyone to Ricky Mills! Ricky mills has been in business for over 12 years . Professionalism at its best! More
by unicorn,me123
Employees Worked With
Ricky Mills
February 06, 2016
Shady This place is run by a lot of shady people... To start I never write negative reviews and rarely complain, but I was ripped off here too many times a This place is run by a lot of shady people... To start I never write negative reviews and rarely complain, but I was ripped off here too many times and I would hate for anyone to go through this experience. Please go somewhere else that will you treat you with respect. The service department is not kind. I had an appointment ahead of time for service/oil change in September. When I arrived I was greeted in not a kind way. I was told I never made an appointment. Well I have the evidence on my phone, I guess it's my fault for not documenting who I talked to. I even showed him my reminder email for my appointment. He brushed it off and said I would have to wait 1.5-2 hours. On a more recent occasion I brought my car back in for service because I noticed my low tire pressure light was on. I walked out of there spending 1,000+ dollars.It turns out they sold us the car with the break pads already worn down to almost the illegal limit. It was off by .2mm. In addition, even though I have only drive 2,000 miles since purchasing the car there were major issues with the rotors as well that should never have popped up in 6 months. Now, I should have been MUCH more attentive when buying the car, but I was told that everything was in good shape and that the tires where in great shape by the sales rep. When we talked to the sales rep later he said, that stuff isn't up to me to know. Well how can someone like that sell you a car....Also, when my fiance and I talked with a manager, he even admitted to the wrong doing and tried to start fighting with us... Not our style. We will not be giving them our business anymore. There was a lot of shady stuff like that with the other things wrong with car. We were also insulted by a service staff member, but I really don't want to share that comment on here. It was really upsetting. After this experience and talking to others who know of Napoli Motors, we've heard similar stories from them. I would hate for anyone to have to deal with any of this, please go somewhere else. I don't know why there are in business. More
by yalebulldog
Employees Worked With
Would rather not mention.
December 09, 2015
Poor customer service Dealer not interested in selling cars I am a long time customer of Nissan. I have been leasing with them may years. I have purchased cars from this dealer before and in fact my last one I am a long time customer of Nissan. I have been leasing with them may years. I have purchased cars from this dealer before and in fact my last one was from this dealership. This time was the worst customer service I have ever had anywhere. The last time I purchased my car I recommended my friend and she bought a car a couple months later and both of our leases are coming up. My friend's was in June so I called first asked if it was too soon. They said no and to come down. They wasted 2 hours of our time and then said they didn't want to do it. I advised them that both of us were getting new cars but that didn't matter. Now my lease is up in February and I thought I would start looking at the deals and since it was 3 months later I thought they would also do a good deal for my friend.WRONG. They called and said that Joe Napoli apologised for his poor service in September and would make sure my friend got the best deal now and also myself for my car. They wasted our time again. They came up with high prices and then said they only had certain colors at the price we wanted and could not get what we wanted. They lied and said the color we wanted was not made in an SV model. I just bought it from Daddario and so did my friend. Joe Napoli came out and told us that he could not do a good deal for my friend and that all the rebates we knew applied did not apply. NOT TRUE. I told him I could see he really DID NOT wants to sell us 2 cars. He said he made no money on new cars and walked back to his office. .The salesman just kept agreeing with Joe Napoli and also lied about what colors the cars were available in. His attitude was this is all we have so you should just take it. More
by B299
November 28, 2015
"Professional Honest sales person. Miguel Hernandez" After visiting several dealerships I bought my car from Napoli for one reason.. the sales person Miguel Hernandez. He's professional, honest and frien After visiting several dealerships I bought my car from Napoli for one reason.. the sales person Miguel Hernandez. He's professional, honest and friendly and he worked hard to put me in the exact Nissan I wanted. More
by the mole 10
Employees Worked With
Miguel Hernandez
