Napoli Nissan

I scheduled a job, the quote I was given and signed for wasn't honored. Rubin Burgos the manager was incredibly rude and lied about parts that needed to be replaced. I dropped my truck off at 9am and was c wasn't honored. Rubin Burgos the manager was incredibly rude and lied about parts that needed to be replaced. I dropped my truck off at 9am and was called at 3pm and was told that the job would be 1350 plus tax after I was quoted $600. Then when I agreed to a higher price for the job I was told they didn't have the parts to complete the work. More

Staff was friendly and informative, facilities was clean and the waiting area offered coffee and water and the waiting area offered coffee and water More

The purchased vehicle had several issues and the kept the car for approximately a month and I’m still having some issues. My credit was pulled after thirty days without my permission all because I stated th car for approximately a month and I’m still having some issues. My credit was pulled after thirty days without my permission all because I stated they should buy the car back. Lots of people in the service area in for similar reasons. They did provide a rental from Hertz where I ran into more unhappy customers. Their operation is more of a ocean full of sharks. I have purchased several vehicles and this is the worst experience. I will make sure I shout from the mountain top to Not buy a ca r from them. Most reputable dealerships did not have much inventory which is how I wounded up there. They had an abundance of inventory and now I know why - all Junk. They should be shut down or all employees should be replaced as the operate together to deceive, undermine or simply cheat the customers. Don’t become a.customer and have to learn for yourself simply ask any previous buyers More

The mechanic fixed my tire sign for free. the organization was great.it was a great experience. the organization was great.it was a great experience. More

Salesman was friendly and competent, financial details were completed without difficulty. Would recommend Napoli future to all friends and family. were completed without difficulty. Would recommend Napoli future to all friends and family. More

People were nice, but everything took a really long time to get done. Bought a used car from them and was back in for service two days later. to get done. Bought a used car from them and was back in for service two days later. More

My car was dropped off with no problem and diagnosed ready for p.u. Before end of day ready for p.u. Before end of day More

I just bought out my lease. After I came in 2 weeks ago for an oil change, a few days later, I received a notification in the mail from Napoli that I need Transmission Fluid, B After I came in 2 weeks ago for an oil change, a few days later, I received a notification in the mail from Napoli that I need Transmission Fluid, Brake Fluid and Coolant. This was never discussed when I was there. I made an appointment and came in the other day for brake fluid, which cost me almost $250 and if I had all the fluids, it would be close to $1,000. The girl told me the coupon couldn’t be used unless I got all 3 services…big deal-16% off? Laughable. Also, prior to buying out the car, I mentioned to check the “malfunction message” but service was too lazy to do so and just said “hit cancel”. Now when I arrived to have fluid done, I asked them to check and now the girl tells me that just to diagnose would cost over $100 and then the cost of the fix. I had to wait ten minutes while she was on the phone with a customer to be attended to -she was the only one on service desk…everyone waiting were all discussing the charges and lack of service to customers waiting. RIP OFF! I am angry and disappointed. I was going to ask the discouraging girl if she was purposely trying to give me all bad news, but decided not to waste good energy. Got advice from other customers to go elsewhere. Horrible and trying to hurt our pockets! At least I made friends with other pissed off customers who gave me the names of reasonable garages to bring the car to… More

I brought the car in 3 times. Second time they said it was ready and I waited a hour and a half and still was not ready. Brought the car in the following week and have to leave it Second time they said it was ready and I waited a hour and a half and still was not ready. Brought the car in the following week and have to leave it overnight. I had no heat or air. Fixed on the 3rd try hopefully They had to keep ordering parts for it. More

Napoli had good communication when initiated by customer, yet could have more urgency around customer needs yet could have more urgency around customer needs More