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Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,584 reviews
February 07, 2020
I recently went into Hyundai because my 2017 lease was coming up, and I had trouble with exploring my options. I came across the sales associate Belsie which I recommend to anyone that goes in! She’s very coming up, and I had trouble with exploring my options. I came across the sales associate Belsie which I recommend to anyone that goes in! She’s very knowledgeable and patient, also answered all my questions! Thank you and I will be coming in again. More
by eileenv05
Employees Worked With
Belsie Solis
February 07, 2020
I am very impressed with all staff at this dealership....from phone calls to in person, all very kind, friendly and great. Kostas in sales was great! Answered all questions and walked thru eve dealership....from phone calls to in person, all very kind, friendly and great. Kostas in sales was great! Answered all questions and walked thru everything with me. More
by danalynn211
Employees Worked With
Kostas Kourpas
February 06, 2020
Bought the new Palisade from Napleton's Valley. Its was Bought the new Palisade from Napleton's Valley. Its was a hassle free car buying experience. Jordan was helpful and polite. He help us get the best Bought the new Palisade from Napleton's Valley. Its was a hassle free car buying experience. Jordan was helpful and polite. He help us get the best car for our big family. More
by The happy family
Employees Worked With
February 02, 2020
This is a friendly and accommodating dealership. We were able to buy the vehicle we were looking for in the color we wanted and take it home the same day. able to buy the vehicle we were looking for in the color we wanted and take it home the same day. More
by Bpowers04
Employees Worked With
Benjamin Marlowe
February 01, 2020
Had a very pleasant low pressure sales experience with Joe Williams meeting are needs! They provided time for us to make a very informed decision and provided good service until the time we left with our Joe Williams meeting are needs! They provided time for us to make a very informed decision and provided good service until the time we left with our new car. Thanks ! More
by Jim.cuny23
Employees Worked With
Joe Williams
January 31, 2020
I came into Napleton Valley Hyundai with out high Hope's because of my credit situation. Nizar and his team worked on it for 3 days and made it happen. I am very thankful for them. They were patient and because of my credit situation. Nizar and his team worked on it for 3 days and made it happen. I am very thankful for them. They were patient and informative A++++ More
by Mtamayo15
Employees Worked With
Other Employees :
Nizar Assria, Aneisha Landrum, Keayana Gaona, Derek Urban, Belsie Solis
January 31, 2020
Nizar Assria has excellent customer service skills! I came in looking to purchase a car & he was absolutely amazing to work with. Thank you so much for all of your help! came in looking to purchase a car & he was absolutely amazing to work with. Thank you so much for all of your help! More
by Alyssa T.
Employees Worked With
Nizar Assria
January 29, 2020
Kostas did a great job of putting us into a nice New Santa Fe lease. We came in to downsize our cars but he really made the numbers work for an upgrade without it hurting the wallet Santa Fe lease. We came in to downsize our cars but he really made the numbers work for an upgrade without it hurting the wallet More
by mark.slutzky
Employees Worked With
Kostas Kourpas
January 29, 2020
In terms of the sales floor I’ve had 2 wonderful experiences here. Joe was so awesome! Incredible kind, SO helpful and really cared about us as people rather than the sale. So down to earth and insp experiences here. Joe was so awesome! Incredible kind, SO helpful and really cared about us as people rather than the sale. So down to earth and inspiring. Thanks for everything! More
by jamiecuny
January 27, 2020
Dealt with Joe Williams here for a new SUV. He was super easy to work with and made sure to show us exactly the right vehicle based on what we were looking for. I have bought quite a few vehicles in my life easy to work with and made sure to show us exactly the right vehicle based on what we were looking for. I have bought quite a few vehicles in my life, the best experience I've had was with Joe at Napleton. More
by BlakMagic
Employees Worked With
Joe Williams
