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Napleton's Schaumburg Mazda
Schaumburg, IL
61 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 61 reviews
April 27, 2011
Went to Schaumburg Mazda for service on my Mazda 3. Was quite pleased by the service department. They did not try to sell unneeded services unlike other local Mazda dealership service departments. T Was quite pleased by the service department. They did not try to sell unneeded services unlike other local Mazda dealership service departments. The oil change sticker they put on my car reflected the true service interval not 3 months 3,000 miles but 4 months 5,000 miles which is what the owners manual calls for(severe schedule which I use). The car needed the 30,000 mile or 2 year check which they did. I walked out of there paying 58.60 cents(oil change and tire rotation). The air filter plus the cabin air filter I had replaced about a month ago everything else checked out OK(They did not try to BS me). Other Mazda dealerships were charging 389-589(Roto Mazda 389 plus extra charges like upsell engine flush plus injector servicefor a 2 year or 30,000 mile check up. The Mazda dealership that was charging 589 (Wilkins Mazda) was willing to take off 200 dollars for the work I had done (trans fluid and air filters). I said no thanks. Only 2 Mazda dealerships in the area did not do charge a flat rate for 30,000 mile service Schauburg Mazda and Biggers Mazda. In fact Biggers said it wasn't necessary that the just check things over according to the manual. No extra charge. Schaumburg Mazda service department seems pretty good to me. This Dealer has really horrible online reviews, they probably lose lot's of business because of that. I did not leave there with a bad impression at all. More
by flyfisher2
Employees Worked With
Jeff
