Napleton's Schaumburg Mazda

Extremely helpful in every aspect of the sale. Sales Representative understood and related to are lifestyle. Made us feel like a house guest not a customers. Would recommend to all friends and family. Representative understood and related to are lifestyle. Made us feel like a house guest not a customers. Would recommend to all friends and family. More

The service department was very friendly and took care of my problem right away. I thought that the price was a little high ($77) as the repair consisted of replacing the 4 brake light bulbs. When compared my problem right away. I thought that the price was a little high ($77) as the repair consisted of replacing the 4 brake light bulbs. When compared to an oil change and the amount of labor involved the oil change is a much better bang for the buck. In spite of this I still was very satisified with the service I received. More

We purchased a 2010 Mazda CX9 a year ago. When we purchased the salesman pushed for us to purchase the scratch and paint chip coverage. Well come to find out this week when we took it in to have the purchased the salesman pushed for us to purchase the scratch and paint chip coverage. Well come to find out this week when we took it in to have the brakes looked at that it was money not well spent. You can't get a sratch or paint chip fixed at all so what is this good for. For heavens sake next time I'm wearing a sign that says NO!!! Also, they don't have someone on site to do this work, they have to call for them to come to the shop to do the work, service person told us that when we got there and said wish he would of known, Hello, when we made the appointment we told the girl that was what we wanted done as well. D More

A heads up to those interested in purchasing new Mazda vehicle. This dealer lures the customer in the show room with "lease" pricing even though you specifically asked purchase price. They did provide the vehicle. This dealer lures the customer in the show room with "lease" pricing even though you specifically asked purchase price. They did provide the price via email and backed off. Had a terrible, awful experience, now I know why this dealer is not certified by the Better Business Bureau (BBB). I should have relied on the others' comments I read on this site. I will pursue this dealers' business practices with Mazda Headquarter, Attorney General's Office, BBB, and FTC. More

dont even bother dealing with the sales team here. i literally begged these guys (the internet sales team), to provide me a price quote on a new vehicle (i had to make a purchase asap since my transmiss literally begged these guys (the internet sales team), to provide me a price quote on a new vehicle (i had to make a purchase asap since my transmission blew out on my existing car). I must have sent 5 emails begging them to sell me a car and they never responded to a single email. I wanted to negotiate a price by email/phone and buy from them for the convenience factor since they are located just minutes from my home and i was willing to pay a premium (up to $700 more than the lowest price quote i received) rather than drive 40 miles away to get a lower price. anyway, all the negative feedback related to this establishment seems to be consistent and legit. they really have no idea how to do business. unfortunately for them, they lost an almost guaranteed sale on a new 2012 mazda 5 plus a lifetime of service business. i ended up buying a car from kissy freeman at autobarn evanston. She was fantastic and worked really hard to get me the best possible deal. More

I did not pay attention to the lower rating of this dealership compared to other Mazda dealership in the Chicagoland area and paid a price for it. I recently bought a 2010 Mazda5 advertised by them on dealership compared to other Mazda dealership in the Chicagoland area and paid a price for it. I recently bought a 2010 Mazda5 advertised by them on Cars.com as a new car with 2 miles on it. When I went to the dealership they did not let me test drive it citing the car has no gas but offered another new 2010 Mazda5 for test drive. Thereafter I was pressurized/tricked to finalize the price & write a check before they can make this car ready. Upon delivery I found that the car had 614 miles on it but since I had already signed the check, I unhappily went ahead with the purchase at the advertised price although the value of a new car with over 600 miles is certainly much less that a one with 2 miles on it. Afterwards I called the manager of the dealership about offering me compensation for deceptively selling me a new car with much higher mileage than what they advertised. He immediately agreed to offer $600 worth of service plan/accessories if I turn in a perfect mazda survey. During the selling process they had also dropped a veiled threat of not taking good care of customers who rate them poorly on this survey so I decided to entertain this suggestion. When no survey arrived in mail for over 3 weeks, I went to talk to him in person. Not only did he renege on his promise, he was also very rude in his behavior. He did not even show the basic courtesy to hear me out. Here are my 2 cents from this unsavory car buying experience: - Don't take the dealership advertisement on face value. Ask questions about everything relevant - Make sure you test drive the exact same car that you want to buy before you commit to any price - Don't sign any check until you take the delivery. Even if you sign the check know that you can walk out of the deal if anything is amiss before sign the the final set of papers at the end - Check the TMV (not just invoice & MSRP) on Edmands.com. It accounts for all direct/indirect incentives that the manufacturer is offering - Finally stick with businesses recommended by BBB or companies like Carmax who care about their reputation. Avoid such unscrupulous dealership if you can. The deal might sound good on surface but you may end up paying somewhere else. As Warren Buffett said, You can't make a good deal with a bad person More

Went to Schaumburg Mazda for service on my Mazda 3. Was quite pleased by the service department. They did not try to sell unneeded services unlike other local Mazda dealership service departments. T Was quite pleased by the service department. They did not try to sell unneeded services unlike other local Mazda dealership service departments. The oil change sticker they put on my car reflected the true service interval not 3 months 3,000 miles but 4 months 5,000 miles which is what the owners manual calls for(severe schedule which I use). The car needed the 30,000 mile or 2 year check which they did. I walked out of there paying 58.60 cents(oil change and tire rotation). The air filter plus the cabin air filter I had replaced about a month ago everything else checked out OK(They did not try to BS me). Other Mazda dealerships were charging 389-589(Roto Mazda 389 plus extra charges like upsell engine flush plus injector servicefor a 2 year or 30,000 mile check up. The Mazda dealership that was charging 589 (Wilkins Mazda) was willing to take off 200 dollars for the work I had done (trans fluid and air filters). I said no thanks. Only 2 Mazda dealerships in the area did not do charge a flat rate for 30,000 mile service Schauburg Mazda and Biggers Mazda. In fact Biggers said it wasn't necessary that the just check things over according to the manual. No extra charge. Schaumburg Mazda service department seems pretty good to me. This Dealer has really horrible online reviews, they probably lose lot's of business because of that. I did not leave there with a bad impression at all. More