Napleton's Schaumburg Mazda

Poor buying experience - go to CarMax I am not one that likes to haggle, but to pay $500 below sticker for a used car was a slap in the face. My husband really wanted the 2014 Mazda6. It I am not one that likes to haggle, but to pay $500 below sticker for a used car was a slap in the face. My husband really wanted the 2014 Mazda6. It was not the salesperson as much as management that frustrated me. They added the cost of the certification of $995 onto the sticker price and then tried to offer us $500 for our trade in that I had appraised at CarMax for $3,000. I'm sorry but this is not only shady, but you look like criminals. Rocco, the finance manager, was the worst finance person I have ever dealt with. He is impatient when you ask questions, is downright rude, and to top it off he did not find us the best financing as I questioned when he rushed us..this ended up costing us an additional $150 in refinance fees that I think he should repay us! The got a rate of 2.54% and he found 4.59%, which was a total of $1,130 less in interest. Rocco you need to find a new job!!! More

Got my beautiful Mazda here!!!! My first new car was a big deal for me and it was hard to find a dealership where i would feel comfortable and not being pushed to buy now. Very frien My first new car was a big deal for me and it was hard to find a dealership where i would feel comfortable and not being pushed to buy now. Very friendly people and the whole process just went smooth and easy. Maybe i am just an easy buyer but i think they were great and i am going to recommend them to my family and friends. Zoom Zoom :) More

UNETHICAL, LYING, DEVIOUS PROFITEERS. Referred to Napleton by Consumer Reports car buying service, when we found the Mazda3 we wanted online. Visited w my wife for test drive. They pushe Referred to Napleton by Consumer Reports car buying service, when we found the Mazda3 we wanted online. Visited w my wife for test drive. They pushed us on financing and not taking the car to our mechanic for an inspection. Said it was certified, 100+ point inspection, guaranteed perfect. Our mechanic said it needed new filters, wiper blades, and trans fluid. All not covered under bumper to bumper warrantee. However, Salesman Darrel Phee seemed like a nice kid, and he got us the price and terms we wanted. Closed the deal, ordered the check from my bank, were on our way to the dealership to sign the papers and drive away with the vehicle. I get a voicemail a few miles from the dealership that his manager had just sold the car. Darrel had shook my hand 24 hours earlier, said we had a deal, never asked for a deposit to hold the car, and BAM! no warning, it was gone. My wife insisted on stopping in for an explanation, and we didn't even get an apology. They reinforce all the worst stereotypes of car salesmen. More

Less then one day bad transmission As big dealer they don't take responsibility , I bought a SUV (2007 Yukon XL) last weekend explain the sales person I'll flight and drive back to Hous As big dealer they don't take responsibility , I bought a SUV (2007 Yukon XL) last weekend explain the sales person I'll flight and drive back to Houston Tx Ask for truck condition to drive 16 hours they said no problem when I got there they were cleaning The truck I asked to start the truck , and after sign papers , I drove couple hours and lose reverse in the Truck and there answer was I checked it and just don't use reverse , drive 8 hours more lose the transmission close to Prescott Arkansas where I found a mechanic who told me the people who sold the truck they new about it because had 2/4 Over flood with transmission fluid and after towing the truck to Houston tx spend a week to fix the truck and wait for they're answer I'm sorry but the vehicle is as-is and shown. Anything that occurs to the vehicle after sale is responsibility of the purchaser , be carefully with sales and dealership may sure check the truck/car before signing. More

Fran Napleton would be ashamed Deceitful and borderline criminal...sales and service. Intentionally abused my car on a test drive doing damage. The service manager gave their "Ma Deceitful and borderline criminal...sales and service. Intentionally abused my car on a test drive doing damage. The service manager gave their "Master Mechanic" Davis the green light to take me for a drive in my Miata for a wild ride around the block. The car had just 500 miles on the odometer at the time. Davis red-lined the tach and was shifting without using the clutch. Seemed to intentionally be hitting potholes. I sent subsequent e-mails to the salesman who sold me the car asking for some kind of remediation but only got stone-walled for months. Turned out the salesman is the mechanic's son. Finally got thru to the owner/manager Weck. His response was he would have me arrested if I ever set foot in the dealership again. This is how they dealt with a 71 year old man. No respect. More

Terrible services and liars We traveled 40 minutes to come to this dealership because we found a used 2014 Mazda6 with low miles on it. Kate was our saleslady and she was great. We traveled 40 minutes to come to this dealership because we found a used 2014 Mazda6 with low miles on it. Kate was our saleslady and she was great. She explained to us the features of the car and that with how huge the rebates are on the 2015 Mazda6 that it is really worth getting it. We were in the process of buying the new Mazda6, when everything went straight downhill in finance with Rocco. Beware: Rocco is a crook, a liar, as well as bad tempered. He’s saying that in order to have a 3.9% you have to buy a warranty and if I don’t want the warranty then I will be at 6.9% LIES!! He was trying to make money on us not only on the APR but also on the warranty. I asked to see mine and my dad’s credit reports and scores and he proceeded to pull lies out of his butt saying “under this and this act I cannot show you it or I will loose my job”. Another LIE! I knew he was trying to rip us off. He was constantly rushing us to sign all the paper work in his office as soon as possible. He got aggravated when I asked him to explain stuff. He either explained it on the quicks did not want to repeat himself or said that it is common sense. Last time I checked you’re supposed to be nice to the customers. I wanted Kate to come into the office. He had a huge problem with that and when he finally went to get her, he was yelling at her. I walked out of the office a few times on the phone and he went on to yelling that there’s two customers after me and to hang up so we can finish this. Very unacceptable! I walked back in and told him everything he is saying is complete lie because I contacted one of my friends who is also in sales and finance. The look on his face was complete shock and he immediately began shaking. Also, he was bribing us “If you give us a good survey, then we will buy you weather tech mats for your car”. He needs to learn some ethics ASAP. He was extremely unprofessional and very rude. He treated us badly. WORST experience ever! I would never think about coming back here and I would not recommend this dealership to anyone unless you want Rocco to rip you off!! More

Lied to my face I had talked with the dealer and had agreed upon a price. On more than one occasion, I came to this establishment and had a very agreeable price. Set I had talked with the dealer and had agreed upon a price. On more than one occasion, I came to this establishment and had a very agreeable price. Set on a price and very sure that I was going to get what was agreed upon, I came to the dealership with full expectations. The expectations were shattered as the price they gave was 2,000 from the agreed upon price. An offer should not even be made if that offer cannot even be met with even a 50 foot pole. Not only that, with each time, I had said I know the vehicle through and through, do not wish to go through the same experience over and over again but the dealer would not start agreeing on a deal until we had repeatedly seen the car. Me as well as my friend have had a very bad experience. My personal experience was with the dealer Rene and I do not recommend buying a car from Schaumburg Napleton Mazda. Also, I was bribed with free floor mats and stuff if I were to write full mark reviews. More

SHAME ON YOU Mr NAPLETON! Went there last night to return a leased vehicle after being told by Mazda financial and one of employees there at the dealership that was no need t Went there last night to return a leased vehicle after being told by Mazda financial and one of employees there at the dealership that was no need to set up anything as long as I am there before 9PM. I got there around 8:15 PM and as soon as I came in everyone look the other way so after a few minutes I talked to the finance manager (never got a name) who told me that he did not know I was bringing the lease return in order to do that I will have to be there before 5PM and they do not take lease returns after 5PM( I purchased the lease there and was planning to buy a 2015 CX5) however we never got to that point because I felt like they wanted me to leave . I also have to mention that we have the same problem when we first went there 40 months ago, first time we got there around 8:30 ready to buy but the salesperson told us that the manager wanted us to come back the next day because the store closes at 9PM!(first time I hear this from a car dealership) .Due to the hours we work and timing we were not available to make the purchase until the following week. These people are very rude and unprofessional. From there we went to Rohrman Ford few blocks away and they were very happy to sell us a new Ford Escape. We left Rohrman at 10:35 PM and there was 3 more people still buying cars when we left. For your info next time you have a lease return just call Mazda Financial and they will go to you and pick up the vehicle. SHAME ON YOU NAPLETON!!!!!! More

cannot believe this place still in business From the first time we went there until the last Today the worst experience ever buying a car, salespeople have no knowledge of vehicles while trying From the first time we went there until the last Today the worst experience ever buying a car, salespeople have no knowledge of vehicles while trying to pretending they do,managers rude and unprofetional, our sales manager was smoking outside the office right next to the side door for about 15 minutes while we were inside waiting for him. Stay away from this please. CANT BELUEVE THIS IS A NAPLETON DEALERSHIP, SHAME ON YOU! More

Ruined my First car buying experience As a 25 year old female buying her first car, I did my research on the 2014 Mazda 3 as well as some Chevy models, and if I could have taken the Chevy As a 25 year old female buying her first car, I did my research on the 2014 Mazda 3 as well as some Chevy models, and if I could have taken the Chevy sales rep with the Mazda 3, it would have been a great experience. Once I decided on a "certified pre-owned" 2014 Mazda 3 that I could not get at that price anywhere else, Nic Vostal and the sales manager (can't remember his name now but he never approached me directly through out the three days I went there) ruined my whole car buying experience. Never have I been more disrespected in my life. First Nic assumed I have bad credit because I am a young female. Then Nic insulted my father who was with me- who's a salesman. Then he kept switching up the negotiations and the price kept INCREASING when he was trying to prove how we were getting a better deal. He came up with some $1,500+ certified pre-owned inspection extra price on top of the listed car price yet could not explain why it was so high and "it was a Mazda policy." So when he went to talk to the sales manager about the next "deal" we discussed, the manager threw the hand written piece of paper on the table and yelled to Nic as he walked away "no more negotiating! I'm done!" with other customers sitting near us at other desks in the show room. I was standing right next to Nic and the sales manager never even looked my way, let alone tell me he was done negotiating (when again, the price kept increasing). When I told him I was going to come back to look at the car in sunlight (we went at night), Nic said "oh great I get to come in on my day off, ok." So I went back a different day, when Nic was there, and eventually told him we would not be financing through them. He told me I still had to write them a personal check for the down payment plus the other check from my bank, which was not even correct. I asked him for a printed, official sales offer letter (I don't know the technical term for it) that my bank asked, and he gave me something completely different that my bank could not even work with. So, I called and got some other sales person on the phone who also gave me crap right away because "he was not my salesman and does not know what I am talking about." My dad went back a third day and asked for the sales manager and Rocco told him he could help him- even though he is not in the sales department- and exchanged some more words with my dad. Eventually a deal was made and suddenly when I walked in this dealership for the third time, I was called by my name, looked in the eye when spoken to, and did not finalize my deal with Nic but with Kate. Rocco told me if I gave a positive review of Napeltons Schaumburg Mazda after I received a link via email, he would give me some new car mats because they could not get salt stains out of the current mats. I have yet to receive any emails from this dealership and bought my own car mats. Never go to this dealer!!! More