Napleton's Schaumburg Mazda

Great Customer Service! It doesn't matter what you are buying or where you go, there aren't any good or bad organizations. The sales people within these organizations makes t It doesn't matter what you are buying or where you go, there aren't any good or bad organizations. The sales people within these organizations makes them good or bad. Hopefully most are good, but some will be bad. If you are lucky, you will find the very good ones. Across the last seven years, Marty Katz has sold me three cars, at your dealership, and I just wanted to take a moment to say that he is one of the good ones! He has always been personable, treated me professionally and fairly, and the one time, when something did go off the tracks, went out of his way to get involved, help me out, unravel a distressing situation, and save me quite a bit of money. Don't let your treatment be determined by random chance. Go see Marty. He is one of the good ones! More

New Car We just purchased our Mazda. We had a pleasant experience with Skylar Davis. The process was very smooth from beginning to end. He displayed professi We just purchased our Mazda. We had a pleasant experience with Skylar Davis. The process was very smooth from beginning to end. He displayed professionalism, patience, and customer care during the entire sales process. We highly recommend him. H & V Algonquin More

Had a great time driving and buying my New Mazda 6!! Went in to Schaumburg Mazda to check out the 2016 Mazda 6 and ended up loving the car. This dealership did a good job making sure I was happy and I go Went in to Schaumburg Mazda to check out the 2016 Mazda 6 and ended up loving the car. This dealership did a good job making sure I was happy and I got a good deal on the vehicle! I ended up driving off the lot in my new white Mazda 6 and couldn't be happier! Checked reviews here before I came in and am glad I ignored them. These guys were nothing but great! More

worst mazda dealer Most unprofessional and the worst, as well as outrageous service, a Mrs kasia Poland saleswoman does not help and laughs with customers, it is rude a Most unprofessional and the worst, as well as outrageous service, a Mrs kasia Poland saleswoman does not help and laughs with customers, it is rude and coarse, when a friend was explaining to her that when Nissan previously had, he had no such problems with the car, p.kasia said, "you could BUY THE NISSAN AND NOT Mazda" after this there came Manager Mr. TIM and threatened by the police !!! He boasted that he has the knowledge of the police schaumburg .... So there is treated Customers who bought the car for $ 35,000 More

Great Experience w/Marty I went to Napleton's Schaumburg Mazda to buy my first new car, and the experience couldn't have been better. Marty was enthusiastic, exciting, and kn I went to Napleton's Schaumburg Mazda to buy my first new car, and the experience couldn't have been better. Marty was enthusiastic, exciting, and knowledgeable. I'm sure he could tell I was a bit apprehensive and nervous because this was my first new car purchase, but he made the experience fun. He treated me with respect, and found a way to work with my budget requirements. He even found a way to get me more than I ever expected. I had an idea of what I thought I could afford versus what I wanted, and he found a way to get me both. I love my Mazda CX5! Make sure you go see Marty if you ever need a new car! I will 100% be back next time I'm ready! More

My beautiful Mazda 3!!! Just bought my Mazda 3 from Kate. Easy, painless and hassle free experience from the moment i walked in until i left in my new car. Makes me think tha Just bought my Mazda 3 from Kate. Easy, painless and hassle free experience from the moment i walked in until i left in my new car. Makes me think that buying a car doesnt have to be that stressful. You will not regret giving these guys a chance, right people in the business. Big thanks to Kate, who went above and beyond to make me satisfied !!! More

In love with my Mazda! This past weekend, I went to Napoleon Schaumburg Mazda for a new car. I was a little anxious and nervous about my first experience doing this on my ow This past weekend, I went to Napoleon Schaumburg Mazda for a new car. I was a little anxious and nervous about my first experience doing this on my own. Marty made me feel completely at ease and was very focused on finding out exactly what I am looking for in a car. He made sure to stay within my budget and gave me some different options. He was extremely knowledgeable in all the car models and thoroughly answered any question I had. After signing all the paperwork and finishing up with the financing office, Marty could have let me go and left me to fend for myself in figuring out all the minute details of the car. Instead, he made sure to help me set up my phone with the bluetooth in the car and went through all the details of the screen (setting my favorites, music settings, sound settings, and customizing some of the features of the car) to make sure I left knowing how everything works! (The last place I went to, I ended up finding out about features way later on or not understanding how some worked!) I know that my car is set up exactly how I would like it now!! He really cared about getting me exactly what I wanted and didn't just rush me out of the door after he had everything he needed! He continued to take care of me and encouraged me to call him directly if I think of any question or need anything else! My entire time working with Marty was entirely stress free, fun, informative, and so extremely helpful! I will be seeing Marty the second I need another car! Do yourself a favor and visit him! More

Used Car Walked into the dealership and Cate and the general manager Chris Wreak were great. Would go back in a heart beat. If you wanna have quick service and Walked into the dealership and Cate and the general manager Chris Wreak were great. Would go back in a heart beat. If you wanna have quick service and not be bothered just go there. More

Courteous and Marty Katz was a pleasure to do business with Looking to upgrade a vehicle. Not an SUV guy and the traditional Mini-van was larger than I wanted or need. Contacted the dealership over the internet Looking to upgrade a vehicle. Not an SUV guy and the traditional Mini-van was larger than I wanted or need. Contacted the dealership over the internet. I made it clear I new what I wanted and what the deal would need to be. Saw Marty on a Saturday. Nice long test drive. The deal was where I wanted it to be. Marty understood how to receive my business and the vehicle was purchased. If the car is as good as this went I will be a very happy camper. 2015 Mazda 5 fit my needs in all areas. Thanks again Steve More

Be Warned They will treat you nice and "woo" you until you purchase the car and then you are SOL. I bought a 2011 Mazda3 in August 2015 and they gave me an offi They will treat you nice and "woo" you until you purchase the car and then you are SOL. I bought a 2011 Mazda3 in August 2015 and they gave me an official IOU as a part of my purchase agreement to touch up the paint on my bumper. I have called over 15 times and driven to the location 5 times in the last 6 months and have received the most disrespectful and dismissive responses from several employees (including managers). Each time they tell me that they will call me back to set up the appointment and they never do. I also noticed that my passenger airbag and Bluetooth weren't working correctly and when I called they said that I didn't have a warranty on my car "in the system". I literally had to dig up the paperwork as proof because they "couldn't find the record" and bring it to the dealership, but I still haven't received any service (2 months later). I have since filed a Better Business Bureau (BBB) case against them. Please don't fall into the trap that I did. Find a respectful place to spend your hard earned money. More