Napleton's Northlake Chrysler Dodge Jeep RAM

Salesman - Shelby Jefferson Shelby is a very personable salesperson. He is knowledgeable regarding sales and the components offered within the different vehicles. I would rec Shelby is a very personable salesperson. He is knowledgeable regarding sales and the components offered within the different vehicles. I would recommend others to request him should they choose the vehicle types offered. . More

Great salesman Shelby is a very knowledgeable in what he does. I have known him for a long time and has sold me 2 vehicles in the past. I will definitely come see hi Shelby is a very knowledgeable in what he does. I have known him for a long time and has sold me 2 vehicles in the past. I will definitely come see him for my next vehicle and recommend him for anyone that wants to buy one. More

Customer for life!! Shelby Jefferson is a great person to do business with!! He was attentive to our needs, personable, and well versed on the truck we wanted! Would reco Shelby Jefferson is a great person to do business with!! He was attentive to our needs, personable, and well versed on the truck we wanted! Would recommend him to anyone looking for a new or used vehicle! More

Very satisfied with my new car I went to this dealership and Shelby Jefferson made the process so easy for me. He was very helpful and very knowledgeable. I am loving my new Chrysle I went to this dealership and Shelby Jefferson made the process so easy for me. He was very helpful and very knowledgeable. I am loving my new Chrysler 200. Thank you Shelby Jefferson for all you help. More

What an awesome experience So we're repeat purchasers from his dealership and every time Shelby Jefferson has assited us during the process. Shelby has made something that is us So we're repeat purchasers from his dealership and every time Shelby Jefferson has assited us during the process. Shelby has made something that is usually stressful, easy breezy, and always helps us to get the best deal! I love this place and the service they offer! I recommend asking for Shelby the moment you pull up, he's very personable and knows what he's doing. More

Awaful experience...very unprofesional and not trustworthy She was nice enough before we sign the deal and bought the car though very pushy ...almost bully but once the car deal was signed we had to fight to g She was nice enough before we sign the deal and bought the car though very pushy ...almost bully but once the car deal was signed we had to fight to get her to follow up on the items she promised before the sale such as paint touch ups and missing accessories. To this date we are still fighting tring to get the 2nd set of keys that was promise to us. STAY AWAY from this dealership! More

Harassment. They played me. Would give a zero if I could. So I live in Stuart and decided to go here to buy a car. Went to buy a brand new jeep Cherokee. They hassled me on price the entire way through the pr So I live in Stuart and decided to go here to buy a car. Went to buy a brand new jeep Cherokee. They hassled me on price the entire way through the process. They did not tell me any of the rebates or incentives. I was there for 4 hours. My contractual agreement has no mention of them either. So I had a 3rd party check to give them. Napleton northlake would not accept it. So two days later I go back with a personal check and was there for another one and a half hours. Still no one tells me anything about rebates or incentives. Two days later, after they let me leave with the vehicle, they contacted me about one of the rebates. They were asking for my fiancées registration as proof of a non Chrysler product in the household. She didn't want to give her personal information. I told, jorge my salesman and Dj the general sales manager, that she did not want to do this. So they proceeded to call me and threaten to not put my paperwork through until I gave them the information. I spoke with Dj Nichols personally about returning the vehicle and he told me "there will be a 1400 dollar charge and that I can bring it in and return it." I told him "I'm on my way from the Jupiter/tequesta area." So I show up and he had played me. He told me I could not return it. I got upset and he told me to leave the store. DO NOT TRUST HIM. HE IS A SNAKE. I had left a good review the day after to Chrysler because they had not yet started harassing me. Poor excuse for a person let alone a salesman. More

Great Sales Experience Marcos is a great sales person. Knowledgeable and very thorough. He is definitely worth recommending to all my family and friends!! And you get $100 Marcos is a great sales person. Knowledgeable and very thorough. He is definitely worth recommending to all my family and friends!! And you get $100 referral bonus!! More

Horible follow up and broken promises. We bought a Truck 3 months ago that had minor paint damage on the tailgate. We were promised that they would order paint and schedule an appointment. We bought a Truck 3 months ago that had minor paint damage on the tailgate. We were promised that they would order paint and schedule an appointment. We have made no less than 15 attempts to have them follow up on this broken promise. Each time they blame someone else for dropping the ball and promise prompt follow-up yet it does not happen. Their follow-up is horrible they break promises. Very poor service and experience. More