Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati

Everyone was so professional and helpful. Jessica made sure everything was in place for me to buy my vehicle. Thanks so much for the great experience! sure everything was in place for me to buy my vehicle. Thanks so much for the great experience! More

Nate was great! Very honest and transparent. He knew all of the features on the truck and explained them very clearly. I appreciate his commitment to me through this process. of the features on the truck and explained them very clearly. I appreciate his commitment to me through this process. More

Jessica did a great job working with us on our new Jeep Gladiator and Jeep Renegade, listening to our needs and proposing a good package. Gladiator and Jeep Renegade, listening to our needs and proposing a good package. More

Very happy with our experience our sales specialist Brandon. was so patient and showed us our options. Our new car is beautiful and our neighbors love it. Thank you! Brandon. was so patient and showed us our options. Our new car is beautiful and our neighbors love it. Thank you! More

Worst car buying experience I have ever had and I didn't even get the car. Dodge was offering 0% financing so I came in looking for an awd Challenger. I knew these were hard to find so I expected they w even get the car. Dodge was offering 0% financing so I came in looking for an awd Challenger. I knew these were hard to find so I expected they would have to bring one in from another dealership. They were able to find a Challenger in the color I wanted from a dealership in northern Illinois. I was told that they had worked with this dealership in the past and securing the car would not be a big deal. They were so confident the car would be available that they had me sign a contract and pulled my credit score. I was then told I would be contacted by 9:00 the following morning when they secured the car. I had still not heard from the dealer by the following afternoon so I reached out to them and was told that everyone was “very busy” and the dealership they reached out to would not be able to get back to them until Monday morning. (This was on a Saturday.) So Monday morning came and went. When I reached out to the dealer in the afternoon I was told that the Illinois dealership was going through an “inventory shift” and that they wouldn’t know anything until Tuesday afternoon. Tuesday came and went with no update. Finally on Wednesday I went to the Napleton dealership in person to find out what was going on. Only after getting the Sales Manager involved did I find out that the car I signed the contract for was no longer available. They informed me their plan was to just find a different car, swap it out with the car I originally planned to buy, and hope I wouldn’t mind. They assured me they had found another car from another dealership that was similar to the one they promised me before and they would have it secured that day. I should have taken my business elsewhere right then. Foolishly I did not. The next day I told them if they couldn’t secure the car I would need to take my business elsewhere. (I didn’t want to wait too long and risk losing the 0% financing offer.) Shortly after that I was told they had secured the car and it would be delivered, at the latest, by Monday of the next week. On Monday, after not hearing anything from the dealer, I reached out and was told they were just having trouble getting people from the other dealership on the phone. I was assured the deal was still on and they would keep working on it. Tuesday came and went with no update. On Wednesday, 12 days after I first came into the dealership and signed a contract on a new car, they informed me they had no car, along with a bunch of excuses about how not being able to secure the car was not their fault. They then tried to sell me a totally different car without 0% financing and told me they would “work with me” on the price. I declined their offer. The next day I found the car I wanted at another dealership, bought it, and brought it home, the same day. I could have simply done this two weeks earlier and saved myself a lot of time and energy, if not for the lies, misdirection and complete lack of transparency on the part of the people at Ed Napleton Dodge. I have dealt with a lot of car dealerships over the years. While those dealings have not always been straight forward or pleasant, I have never been lied to or strung along the way I was at Ed Napleton Dodge. It is now crystal clear that from day one their only concern was trying to get a sale and they were willing to say anything and promise anything to get it. My experience with Ed Napelton is over and clearly no one I know or myself will ever step foot in an Ed Napelton dealership again. But I wanted to share what happened to me in the hopes that no one else has to experience what I did. Please understand, I am not upset that they were not able to secure the car. I know those things can happen. I am upset by: 1) the complete lack of transparency during the buying process, 2) the fact that they checked and damaged my credit score BEFORE they secured the vehicle, 3) the fact that they promised me something (more than once) they couldn’t deliver on 4) their total refusal to take any responsibility for any of these questionable business practices after the fact. In short, if I had it to do over again, I would steer clear. More

Customer service was phenomenal! I came in to purchase a used vehical and left in a brand new 2020 Dodge Journey. Lakesia Shumpert was awesome and very knowledgeable about what avenue to take leading up to used vehical and left in a brand new 2020 Dodge Journey. Lakesia Shumpert was awesome and very knowledgeable about what avenue to take leading up to the purchase. I would definitely recommend Chrysler Dodge at Napleton Mid Rivers. Ask for Lakesia More

Easy to work with! Very personable! Came in Saturday to work a deal. Came back in today and “Tex” took over my deal. Easy transition! work a deal. Came back in today and “Tex” took over my deal. Easy transition! More

Had an amazing experience!! Jessica went above and beyond to get me into a vehicle that was suitable for my family!! My credit was horrible and Jess and the financial department got me into something newer w to get me into a vehicle that was suitable for my family!! My credit was horrible and Jess and the financial department got me into something newer with low miles. I know if I would have went anywhere else I wouldn’t have gotten anything as nice. More

Great experience working with Tex on our new truck. He was easy to work with and had great stories, friendly and knowledgeable about cars in general. was easy to work with and had great stories, friendly and knowledgeable about cars in general. More

We drove 2 hours to come to St Louis to buy a van.I have driven a Chrysler/dodge since 1980. I love the product & how they stand behind their product. Tex was an excellent salesperson. He was respectful & h driven a Chrysler/dodge since 1980. I love the product & how they stand behind their product. Tex was an excellent salesperson. He was respectful & had some good stories. More