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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
625 Reviews

625 Reviews of Napleton's Auto Park of Urbana - Service Center

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January 17, 2023

Great service. Roger is very attentive to my concerns. I bring both of my cars here for service. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
Jan 17, 2023 -

Dave responded

Roger is very attentive to my concerns.

Jan 17, 2023 -

Dave responded

Roger was very professional and helpful with my concerns

Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi Dave, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2023

Great place for car service, Todd was able to help me with the services I needed for my car and very knowledgeable about it ... Thanks More

by Harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi Harry, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 16, 2023

They have always been friendly and helpful. They have always taken the time to explain the services they are recommending. More

by Steph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi Steph, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with. Safe travels!

January 11, 2023

Wish I could give ZERO stars, they are a joke! ! I even asked to speak to the Sales Manager…3 hours…STILL WAITING!! 🤬 I’m skipping over the Sales Manager this time and I’m going straight to KIA! More

by ochs96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin, Service Manager
Report | Print
Jan 17, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (217) 367-1222 and we will do our best to make this better.

January 10, 2023

The Toyota staff at Napleton’s Auto Park were excellent! I was checked in by Nick and he was very friendly and helpful! More

by gracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jan 13, 2023 -

Napleton's Auto Park of Urbana responded

Hi Gracie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 04, 2023

The Mazda service staff at Napleton’s was great! I was checked in by Doug and he was very friendly and helpful! More

by gracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Vandenburgh
Report | Print
Jan 06, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear our staff took such great care of you, Gracie! We hope we can continue to be of service to you down the road!

January 02, 2023

Both Angel and Kami are such wonderful and amazing people to work with; their superior level of customer support is outstanding, with excellent attention to detail and exceptional communication. More

by sacrophyte
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kami, Angel
Report | Print
Jan 03, 2023 -

Napleton's Auto Park of Urbana responded

Thanks so much for the great rating! Our Napleton team strives for excellence and we are happy to know we are able to achieve our goals with you. Thanks for allowing us to be your dealership of choice, and we hope to work with you in the future. Thanks again!

December 30, 2022

Always a pleasure to have my vehicle serviced at Napelton's Auto Park of Urbana. Efficient and reliable. #Doug Vandenburg #Mazda More

by Lylebarreiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Vandenburg, Alison Bogdan
Report | Print
Jan 02, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

December 28, 2022

Quick, friendly, and easy to work with! Highly recommend using this dealer for purchase and service. More

by Lancewarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Huskisson
Report | Print
Dec 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi, here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

December 23, 2022

Jessica has been so helpful with with my service needs. Highly recommend working with her! More

by shamikac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Dec 23, 2022 -

shamikac responded

Thanks for everything

Dec 27, 2022 -

Napleton's Auto Park of Urbana responded

Thank you for taking the time to leave us such a high star rating! We are very happy to know that our Napleton team was able to bring you such a positive experience. We hope to see you in the future for all of your automotive needs. Take care!

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