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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
625 Reviews

625 Reviews of Napleton's Auto Park of Urbana - Service Center

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February 03, 2023

Doug has been my service advisor on several occasions and I've always had great service. Prompt responses, professional and answers questions. More

by a.wilson803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

February 02, 2023

They always do a great job. Todd is a great advisor. I recommend Napleton Toyota of Urbana. More

by PPut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd in Service
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

February 02, 2023

Napleton Toyota was very responsive in fixing my daughter’s Toyota Corolla. Todd (Service Advisor) kept me informed every step of the way. We will definitely be coming back again. Thanks again Todd More

by BillH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd and Matt Odom
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. We hope you continue to choose us for all your automotive needs! Take care!

February 02, 2023

I was very pleased with the service of my Kia under the direction of Jessica H at Napleton’s of Urbana. More

by Gkamp76
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica H
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

February 02, 2023

Roger got me into my appointment early and was able to get me out quickly, even with a few additional services! More

by VanDude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, your satisfaction is our top priority. We hope you continue to choose us for all your automotive needs! Take care!

February 02, 2023

nice job on my car. Friendly Todd with nice communication. I’m surprised to have a ride home when my car was being fixed. More

by JamesMZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 01, 2023

Todd is always great to work with in servicing my Tacoma. He gets me serviced properly and in a timely manner. I only get my truck serviced at Napleton's. More

by KGlancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Feb 03, 2023 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

February 01, 2023

Roger is the reason I go to napleton Toyota completely! He helps me every single time I come in and always accommodating. I will be bad only for him! More

by Brenda Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
Report | Print
Feb 03, 2023 -

Napleton's Auto Park of Urbana responded

Hi Brenda, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Toyota of Urbana! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

January 30, 2023

Kami and banessa and angel were very helpful in the process to check In and complete the service. More

by johnsonpamelam
Recommend Dealer
Yes
Employees Worked With
Kami
Report | Print
Feb 01, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

January 30, 2023

Nick Buhr was helpful by listening to my questions, explaining what was going to be done, and then gave an accurate cost estimate. More

by Skip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
Report | Print
Jan 30, 2023 -

Skip responded

Friendly and helpful

Feb 01, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

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