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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
625 Reviews

625 Reviews of Napleton's Auto Park of Urbana - Service Center

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February 06, 2023

I have always had a great experience with Napelton’s Toyota. Roger provided me with excellent, fast service and was very friendly! More

by teahling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Feb 08, 2023 -

Napleton's Auto Park of Urbana responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

February 04, 2023

I always get great service at Napletons Auto. Nick Rice is amazing every time I come here. He is always very helpful and informative. More

by efomera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

We hope everything was handled to your expectations, Efomera. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

February 04, 2023

We purchased our vehicle from here and pleased with salespeople years ago. They have never disappointed me when I’ve called to make appointment for vehicle and have always been professional, kind, and More

by Smilemom3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

February 04, 2023

I visit to get 25,000 miles routine maintenance. He is very kind and friendly . More

by vepathjoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction, Vepathjoon! Please let us know if there is ever anything else we can assist you with.

February 04, 2023

Always good service here at Napleton & great customer service. Have been coming here for years. More

by dmr1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

We hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

February 04, 2023

Extremely helpful, nice, and quick service. Explained what they would be doing and very knowledgeable. More

by ariihdz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction, Ariihdz! Please let us know if there is ever anything else we can assist you with.

February 03, 2023

Napleton’s has been my service provider for more than five years. They have always provided top notch, excellent service. Thanks. Angel. More

by viviangrayjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 03, 2023

Had another exemplary service experience at Napleton's today, thanks to service advisor Doug, mechanical tech Tom and onboarding tech Tiny. I went in thinking it could be time for a new exhaust system. I More

by Owen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug, Tom, Tiny
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi Owen, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

February 03, 2023

Great service. Kept informed of work needed and when car ready to pick up! Ease of checking in and out More

by Dstin16787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2023

They have always been friendly and helpful. They have always taken the time to explain the services they are recommending. Nick is really nice! More

by Eduardo R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

Hi Eduardo, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

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