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Napleton's Aston Martin Downers Grove
Downers Grove, IL
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 819 reviews
August 16, 2021
Quick and easy deal. Was able to set everything up from out of state. Fly in and be able to get out and enjoy the day with the car! out of state. Fly in and be able to get out and enjoy the day with the car! More
by Kedric.seibert
Employees Worked With
Matthew MacNichol, Aimee Godinez
August 16, 2021
Glad to have a no-BS no surprise discussion when buying the car. The only fees presented were tax/title/license/doc - as is expected. The car price was fair, given the market, and we could at least move the car. The only fees presented were tax/title/license/doc - as is expected. The car price was fair, given the market, and we could at least move the needle to make me happy. More
by akira69
Employees Worked With
July 28, 2021
I had a very pleasant experience working with the staff at Napleton Aston Martin Maserati. They took their time and worked with me to achieve the best deal. I love my Lexus RX350.. Many thanks to Don, Taw at Napleton Aston Martin Maserati. They took their time and worked with me to achieve the best deal. I love my Lexus RX350.. Many thanks to Don, Tawny and Phillip. More
by webblindab71
Employees Worked With
Tawny Gary, Don Smith, Phillip Pickett
July 25, 2021
Outstanding customer service!! Aimee Godinez was so welcoming and kind. She made us feel comfortable through the whole process. She answered all of our questions and kept us informed as we waited for welcoming and kind. She made us feel comfortable through the whole process. She answered all of our questions and kept us informed as we waited for the paperwork to be completed. Our vehicle was delivered in excellent condition with a full tank of gas and immaculate interior. Thank you so much for making our car buying experience one to remember! More
by Jennifer O
Employees Worked With
Aimee Godinez
July 19, 2021
Very good customer service! I would recommend this dealership to everyone when they are in need to buy a car! Great car options and even better customer care. dealership to everyone when they are in need to buy a car! Great car options and even better customer care. More
by Klaudia1227
Employees Worked With
July 17, 2021
Great service. Many of the sales staff and managers worked with me, especially the GM and sales manger. Great place to buy your next new or used vehicle. worked with me, especially the GM and sales manger. Great place to buy your next new or used vehicle. More
by Alec
Employees Worked With
Matt, rich, victorio
July 14, 2021
Very disappointing service experience. Rebecca Hillyard service advisor was condescending, insincere, and very cavalier attitude when the estimate she provided was over $1000 below actual price.. Maybe $ service advisor was condescending, insincere, and very cavalier attitude when the estimate she provided was over $1000 below actual price.. Maybe $1000 isn’t a lot to her but is unacceptable to me. We will be servicing our car elsewhere in the future. Please be aware and double check the info from the service department More
by Jjbren626
Employees Worked With
Rebecca Hillyard service advisor
July 12, 2021
I had such an incredible buying experience , it was low pressured and festive , i love my new car and Margaret took incredible care of me , i will continue to do business with them . pressured and festive , i love my new car and Margaret took incredible care of me , i will continue to do business with them . More
by Kwasi Barry
Employees Worked With
July 10, 2021
This was the worst experience I’ve ever had in my entire life! The pictures online and the video that was emailed to me look totally different then the car in person. I flew from Atlanta to purchase Porsche life! The pictures online and the video that was emailed to me look totally different then the car in person. I flew from Atlanta to purchase Porsche Panamera think this was a trustworthy dealership. The back tail light had a big chunk of glass broken off, both tail lights were burned and someone had installed tint on the windows which had bubbles and peeling tint everywhere. To make it worst once I text drive the car the dashboard started flashing please add one quart of oil. The dealership made so many excuses. But I knew then I needed to leave. It was a holiday weekend, I had purchased a one way ticket and most airlines and hotels were sold out. They didn’t even offer to give me a ride to the airport yet when they wanted to make money they picked me up upon my arrival. The Sales Associate and Sales Manager were nice but it’s not making since they didn’t see all of this damage. The General Manager of the store was so nasty and mean to me after I decided I didn’t want to by a car they had falsely advertised to me. My advice to anyone is go in person and read reviews about this place. I should’ve read reviews first because there true. Thanking God that I decided to fly and pick it up. Again the worst experience ever! More
by tmk4100
