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Napleton's Aston Martin Downers Grove
Downers Grove, IL
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 819 reviews
August 31, 2021
Salesman was great - approachable and welcoming. Management not so much. Initial trade in value offer was low but not unfair during initial visit. Upon arriving back to make a deal 8k less on trade Management not so much. Initial trade in value offer was low but not unfair during initial visit. Upon arriving back to make a deal 8k less on trade in was offered. Left the dealership once again after laughable second offer. Received a call 30 min after leaving with an offer number near original trade in estimate. More
by Jhollarb
Employees Worked With
Vittorio Venuti
August 31, 2021
Napleton was great to deal with!bought my maserati Napleton was great to deal with! bought my maserati there i would highly recommend them! matt was great really great company and awesome people wh Napleton was great to deal with! bought my maserati there i would highly recommend them! matt was great really great company and awesome people who know what they're talking about A++!! More
by LKELLER
Employees Worked With
August 30, 2021
I had the pleasure of working with both Steve and Matt. Great experience; Friendly staff. They were willing to help me with several. Thanks again for your help!! Great experience; Friendly staff. They were willing to help me with several. Thanks again for your help!! More
by tracy_simms
Employees Worked With
Steven Miller
August 27, 2021
I am a black business owner 32 years of age I experience racism disrespect in a bunch of more emotional feelings when I come to this shop I came and to get a auto loan for a 2015 Maserati I was approved by racism disrespect in a bunch of more emotional feelings when I come to this shop I came and to get a auto loan for a 2015 Maserati I was approved by Capital one bank @ 15 percent Interest I was dealing with Aimee sales person & Philip the sales manager I was told my business was fake after them ran an validate my Business through my dun number after all for this was done they the told me I can get the car Through a in-house bank at 30 percent without using my business n ran my credit Through multiple bank for loan after I was already approved!!!! And called the police on me after all of that the police say to me that they just did not want to sale me the car after run my name in seeing in fact my business is real I feel very disappointed and disrespected and the team member at Napleton Aston Martin Maserati I’m surprise that Aston Martin Maserati would have people working for them like that if I could I would leave a 0 Star ⭐️ review More
by Gary Conners Construction
August 27, 2021
I was awestruck by the customer service and especially by the sales rep Aimee Godinez and with the ownership of Ed Napleton Ashton Martin Maserati In downer Grover all the details and the time they took with the sales rep Aimee Godinez and with the ownership of Ed Napleton Ashton Martin Maserati In downer Grover all the details and the time they took with me didn’t rush me they left no Detial or questions unanswered there automotive selection was Hugh not only are they a Premier auto dealership they have a wide selection of other vehicles to choose from affordable to everyone the experience for me was just awesome !!! Today the The owner of the dealership himself called to thank me I for my purchase I I’m extremely happy with my 2020 Ford 150 raptor purchase unbelievable snd when closing the deal I was in snd out in less the a couple or hours everyone was so polite Dora in financing runs you threw every little Detial and I have to say They guarantee what they’re selling you no tricks no gimmicks I just can’t say enough of my experience they are a 10 times 100 !!!! More
by jorgeharo129
August 24, 2021
When I pulled up I was greeted by Steve. Very professional and warming. I was asked in, told where the bathrooms were and asked if I wanted any beverages. What a wonderful experience. Everyone wa professional and warming. I was asked in, told where the bathrooms were and asked if I wanted any beverages. What a wonderful experience. Everyone was pleasant and helpful. The cars and environment was beautiful. Will buy from there again. More
by Jmac
Employees Worked With
Steven Miller
August 22, 2021
The entire staff was so friendly and easy to work with especially my Sales Consultant Margaret Puzanowska. She truly cares about what you need. I highly recommend her. Anyone would be lucky to have her especially my Sales Consultant Margaret Puzanowska. She truly cares about what you need. I highly recommend her. Anyone would be lucky to have her as their Sales Consultant. Loved my experience! More
by bventress
Employees Worked With
August 21, 2021
Good and honest people! Highly recommended! Superior customer service and superior quality cars! Do business here you'd be surprised! Don't be intimidated by the Aston Martin cars, great people work her customer service and superior quality cars! Do business here you'd be surprised! Don't be intimidated by the Aston Martin cars, great people work here! I bought a used Toyota Camry at an Aston Martin dealership, they treated me just like any other customer, best of all it was pleasant and I got a great deal! More
by Kenny G
August 21, 2021
Margaret is being very helpful and professional during my car purchasing process, and most importantly offered a deal that I can’t refuse. Highly recommend this dealership if you are looking to buy a car. car purchasing process, and most importantly offered a deal that I can’t refuse. Highly recommend this dealership if you are looking to buy a car. More
by Will
Employees Worked With
August 17, 2021
They are professional and Honest my personal experience were good. I would recommend them to other people. I would go back in the future. 😊 yes were good. I would recommend them to other people. I would go back in the future. 😊 yes More
by tareq-ewaida
Employees Worked With
