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Napleton's Aston Martin Downers Grove
Downers Grove, IL
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 819 reviews
January 14, 2022
Great experience! Matt, Alex and Steve were very easy to work with! They would not let me leave the dealership until I was satisfied with every aspect of the vehicle I purchased! They took the extra time work with! They would not let me leave the dealership until I was satisfied with every aspect of the vehicle I purchased! They took the extra time to stay after hours to clean up a few minor issues with vehicle I was buying. Thank you again Gerry Castaneda (detailer) for your work and determination getting things squared away! Excellent Job! More
by Dave
Employees Worked With
Matt Macnichol. Alex Lebdah. Gerry Castaneda. , Steven Miller
January 14, 2022
They were fast and efficient on the transaction. Bought the car, paid, and received in the span of 10 days even out of state. the car, paid, and received in the span of 10 days even out of state. More
by walzy31
January 07, 2022
Great experience at Napleton Maserati of Downers Grove and delightful customer service with my sales representative Margaret Puzanowska was tremendous and extremely knowledgeable. They went above and beyo and delightful customer service with my sales representative Margaret Puzanowska was tremendous and extremely knowledgeable. They went above and beyond to make sue all of my concerns was taking care of especially Matthew MacNichol Maserati Director at Napleton Maserati. Thank You, I woukd recommend this dealership to everyone!! More
by Wilber Milhouse
Employees Worked With
January 02, 2022
Great experience with our sales Agnes and Aimee. They were very friendly and informative without pushing to purchase, everything went so smooth. I highly recommend this great dealership at Downer Grove. were very friendly and informative without pushing to purchase, everything went so smooth. I highly recommend this great dealership at Downer Grove. More
by Bassem
December 22, 2021
Very professional sales staff and finance personnel. Margaret was my sales associate and she was a pleasure to work with. Margaret was my sales associate and she was a pleasure to work with. More
by johncastilla86
Employees Worked With
December 21, 2021
Margaret was terrific! The entire experience of buying a new Maserati was great. The buying process was easy as they really understand high-end cars and people who buy high-end cars. Great team! new Maserati was great. The buying process was easy as they really understand high-end cars and people who buy high-end cars. Great team! More
by jtalmon
December 21, 2021
Went to see the much touted 2007 F430 Ferrari Spider which they have in stock. Took the car for a test drive. After 2 miles it stalled on a red light and we had to be picked up by the dealership and the which they have in stock. Took the car for a test drive. After 2 miles it stalled on a red light and we had to be picked up by the dealership and the car towed. When I asked the sales person who took me for the test drive, they acknowledged that this has been a problem with this car but was fixed. BEWARE, may a Red LEMON! No apologizes from the sales person ( will keep their name anonymous) or anyone from the dealership. Very unprofessional from a high end dealership. More
by sandsehgal
Employees Worked With
December 18, 2021
This is my third vehicle purchase from Napleton and each time I received exceptional service. Aimee and the team are incredible and the vehicles are the best. Visit Napleton and ask for Aimee! time I received exceptional service. Aimee and the team are incredible and the vehicles are the best. Visit Napleton and ask for Aimee! More
by Sisterjody67
Employees Worked With
Aimee Godinez
