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Napleton's Aston Martin Downers Grove
Downers Grove, IL
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 819 reviews
July 11, 2022
Great service recovery. Initial reaction was imperfect, but admin team followed-up and followed-through. Would return for future business. Initial reaction was imperfect, but admin team followed-up and followed-through. Would return for future business. More
by D.
July 09, 2022
Excellent experience from the minute I began texting to the test drive and finance. The team of Agnes, Connor and the staff was perfect. I couldn’t be happier and I highly recommend this shop for your firs the test drive and finance. The team of Agnes, Connor and the staff was perfect. I couldn’t be happier and I highly recommend this shop for your first car or your ultimate luxury vehicle, wherever you may be in life. Thank you! More
by Brendisima
July 07, 2022
Had a pretty good experience at this dealership. Very friendly staff esp Agnes was was efficient and resourceful. Finance department was really quick in getting the paperwork. Overall quite satisfie Very friendly staff esp Agnes was was efficient and resourceful. Finance department was really quick in getting the paperwork. Overall quite satisfied, other than price, plus the market for used cars is bad. But the staff was great. Pleasure working with the staff as I said esp Agnes Syed More
by Syedhuma2002
Employees Worked With
July 03, 2022
From the moment we arrived every one we had any contact with were both gracious and accommodating. We had a 9:15AM appointment with Margaret Puzanowska. She was an absolute dream to work with. We were ther with were both gracious and accommodating. We had a 9:15AM appointment with Margaret Puzanowska. She was an absolute dream to work with. We were there to buy our daughters first vehicle. Margaret walked us through every step and process. She presented every option, extended warranty and explained the rationale for each. She continue to involve Kira our daughter with all the details. Margaret is a one in a million. The dealership itself was just the kind of place you’d love purchasing your vehicle from! My wife works remotely, but a couple vehicles I think. caught her eye. We will definitely be back! More
by chipchivers
July 01, 2022
She was amazing. She answered all our questions. Awesome service and she had a great sense of humor. I would come back again! She answered all our questions. Awesome service and she had a great sense of humor. I would come back again! More
by Tiera
Employees Worked With
Other Employees :
Conner (used car manger) , Steven Miller
July 01, 2022
It’s clean, nice cars, nice people and really, really, fancy. Awesome service and coffee machine. fancy. Awesome service and coffee machine. More
by Lamarisjones1998
June 30, 2022
Bought my first car at Napleton Aston Martin Maserati and had the best experience with all the employees. Margaret was great as well as Conner and helped work with me to the best of their abilities. had the best experience with all the employees. Margaret was great as well as Conner and helped work with me to the best of their abilities. More
by melissa
June 27, 2022
From the moment we walked in: (1) gentleman behind reception desk got up to greet us; (2) employees got up from their desks to show genuine and friendly interest; and (3) everyone throughout transacti reception desk got up to greet us; (2) employees got up from their desks to show genuine and friendly interest; and (3) everyone throughout transaction (including finance manager) was extremely nice. I purchased a used car, and Connor and Margaret went above and beyond to address questions and concerns prior to my visit as well as make the entire experience easy. Given the price of the new cars at this dealership, there was no expectation I would receive this level of attention. Connor scoffed at this and said it’s “your money and you deserve to have a good experience” and Margaret said “nonsense, you’re part of the Napleton family now.” Great experience from start to finish. I recommend this dealership and the entire set of team members! More
by Jason
June 26, 2022
The dealership was accommodating and helpful throughout our purchasing process. We had a very positive experience. our purchasing process. We had a very positive experience. More
by Lydia Wray
Employees Worked With
June 24, 2022
Honestly I never experienced such great customer service. This is my 3rd time buying a vehicle and this place exceeded my expectations. ESPECIALLY Margaret Puzanowska …I guarantee you, my next vehicle will b This is my 3rd time buying a vehicle and this place exceeded my expectations. ESPECIALLY Margaret Puzanowska …I guarantee you, my next vehicle will be from Margaret. Exceptional service. She will be the reason why I drive back to ILL. to buy a vehicle. Oh! I can’t forget about Dora (I believe that was her name) GREAT service all around. More
by JustinIsaiah
