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Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,838 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,838 reviews
January 09, 2020
I walked in for a new car latonia was very helpful with all questions and very friendly. I walked out very satisfied with the car I got all questions and very friendly. I walked out very satisfied with the car I got More
by Martin
Employees Worked With
January 08, 2020
Very professional with Andre and Tim! They provided great service and information. Both were friendly and explained in detail the process. Informed me of services and warranty! service and information. Both were friendly and explained in detail the process. Informed me of services and warranty! More
by ashton.diane
January 08, 2020
HORRIBLE CUSTOMER SERVICE!!! Hello, I had a 12:00 appointment today for a oil change . I dropped my 2017 KIA Rio off at 11:50 and was told by the service person that my vehic Hello, I had a 12:00 appointment today for a oil change . I dropped my 2017 KIA Rio off at 11:50 and was told by the service person that my vehicle was going in for the oil change as soon as he finished checking me in. I was asked if I was going to wait while it was being serviced and I told him that I was dropping it off because I had a ride back home. When I returned to pick-up my vehicle at 1:35 pm, I was told that my vehicle had not been serviced yet. I asked to speak to the service manager and was referred to David Sobczak. I told him that this is totally unacceptable and he said that this happens Sometimes and offered me a discounted oil change in whichI refused. First of all, I had an appointment! what's the use of making an appointment if my vehicle is going to be serviced whenever! This dealership gives a new meaning to the word unprofessional!!! I took off of work just so that I could make my appointment! Not to mention that I have referred several of my family members to this dealership! You have lost my business and not that it may mean a lot but, Customer service is the lifeline in sustaining business!! More
by mrj929jc2
Employees Worked With
David Sobczak
January 07, 2020
We would like to thank Peggy who assisted us with the online sales and connecting us with Demetrius who was great to work with made sure we got the deal we wantes. The whole staff provided great customer online sales and connecting us with Demetrius who was great to work with made sure we got the deal we wantes. The whole staff provided great customer service and it was worth the 150 mile drive to get the vehicle we wanted. More
by Rodney63
Employees Worked With
Demetrius, Peggy
January 06, 2020
Working with James was great experience. His demeanor was professional and courteous. We got in and in in a timely fashion also. Did not take all day. I wiuld definitely refer Napleton Hyundai and James to m professional and courteous. We got in and in in a timely fashion also. Did not take all day. I wiuld definitely refer Napleton Hyundai and James to my friends and family. More
by Shamica Wilson
January 04, 2020
It was a great experience with buying my new car. They didn’t try to persuade us and listened and were very patient with us. didn’t try to persuade us and listened and were very patient with us. More
by alvarezmaria2174
January 03, 2020
Cassandria was very knowledgeable about the Kia Forte I purchased. Not only did she make me aware of my options, she helped me to find the perfect car for me. Cassandria was very professional. She is highl purchased. Not only did she make me aware of my options, she helped me to find the perfect car for me. Cassandria was very professional. She is highly recommended. More
by Dr. Jones
December 30, 2019
Granddaughter's suprise We're a Hyundai family, so we decided to suprise our granddaughter with a new car we got her a 2020 Accent, she loves it. We're a Hyundai family, so we decided to suprise our granddaughter with a new car we got her a 2020 Accent, she loves it. More
by jlg17
