Napleton Ford in Libertyville

Mr. Velez was great to work with and made the process fast and easy. He was very helpful in follow up with an issue I had with a key. I would reccomend Al to anyone interested in buying a Ford product. fast and easy. He was very helpful in follow up with an issue I had with a key. I would reccomend Al to anyone interested in buying a Ford product. My price reflection was nothing that Al did or didn't do but I bought a vehicle (2013 Ford Fusion Hybrid) that is in extremely high demand with limited availability and another person was going to purchase it if I didn't. More

The customer service was very good. Hoping the service will be all that they guarannteed. We really liket the Ford Fusion. We have recommended the dealership to others. will be all that they guarannteed. We really liket the Ford Fusion. We have recommended the dealership to others. More

My car that I bought from Napleton Ford was stolen and totaled so I had no way to get around. I came back to this dealership to get a new Ford Fiesta. Tom Mucia was able to get me the 2013 Fiesta for the totaled so I had no way to get around. I came back to this dealership to get a new Ford Fiesta. Tom Mucia was able to get me the 2013 Fiesta for the same price as my old car, and because everyone there knew that I had no car, they did everything that they could to locate me one as fast as possible. I really appreciated that they were very helpful and understanding of my situation. More

Tim heard what I was looking for, and what car I wanted to look at, but directed me towards one that was a better fit. He was friendly and informative without being a "pushy car salesman." When I purchas to look at, but directed me towards one that was a better fit. He was friendly and informative without being a "pushy car salesman." When I purchased my car he showed me how to use the features inside the car and helped me set up the bluetooth on my phone. I had an overall pleasant experience and would recommend this group to a friend for their professionalism and courteous manner. More

I went to Napleton Ford to buy a new car. I had originally gone to Arlington Heights Ford, but they took over two weeks to locate a car for me and then didn't end up bringing it in for me. I then c originally gone to Arlington Heights Ford, but they took over two weeks to locate a car for me and then didn't end up bringing it in for me. I then came to Napleton Ford and they located a car for me within a few days. Tom Mucia was very helpful and looked for all of the discounts and rebates that were available to me. He made sure I got a fair price for it and since he knew how long I had waited for the car, he made sure to get it there as fast as possible. Everyone there is very friendly and eager to help you. More

Tim is very efficient and respectful of his clients time constraints. He is very knowledgable of the entire Ford product line. Tim listened to our requests for our future vehicles and secured vehicles tha constraints. He is very knowledgable of the entire Ford product line. Tim listened to our requests for our future vehicles and secured vehicles that exceeded our expectations. More

I'm generally opposed to dealing with anything sales related. I've had plenty of unpleasant sales experiences when looking for cars. Tim was actually recommended to me by a family member. They said, "yo related. I've had plenty of unpleasant sales experiences when looking for cars. Tim was actually recommended to me by a family member. They said, "you'll love this guy...come find your car." Within minutes of meeting Tim, I decided I would be buying my car from him. He's uber friendly, knowledgeable, and genuinely interested in fitting you with a car that meets your needs. For me, it was a huge plus that he is not pushy and let's you take your time in making decisions. He has successfully erased my opinion of "salesman" - he's simply an awesome guy that helped me find my car. More

We needed to buy a car for our college aged daughter. We had a set price range, and general type of car in which we were interested. The salesman took his time helping us find a number of cars that met our had a set price range, and general type of car in which we were interested. The salesman took his time helping us find a number of cars that met our goals. He explained the benefits of each of the vehicles. Once we decided which car to purchase, the staff helped us quickly and efficiently, so that we could drive away satisfied with our purchase. More

This is our second car purchase from this dealership and these employees. They are always professional and courteous, working with us to ensure a satisfactory purchase price. Tim is exceptionally thorough w these employees. They are always professional and courteous, working with us to ensure a satisfactory purchase price. Tim is exceptionally thorough when delivering the car, demonstrating every feature, even physically showing the best way to close the trunk! He introduced me to the service manager and made sure I had a business card from the service department. More

I've been buying trucks and cars from Tom Pfeiler for years. He is always helpful and reliable, and goes out of his way to find what I need. Because of Tom, I have recommended Napleton Ford to friends. I years. He is always helpful and reliable, and goes out of his way to find what I need. Because of Tom, I have recommended Napleton Ford to friends. I have also been happy with the service department, which has kept our truck and cars running smoothly. I highly recommend Napleton Ford. More