Napleton Elmhurst Hyundai

Bad Experience March 21, 2018 I bought a used vehicle and payed in cash. There were a couple issues with the vehicle, so they kept it for 2 days to fix it. Out o March 21, 2018 I bought a used vehicle and payed in cash. There were a couple issues with the vehicle, so they kept it for 2 days to fix it. Out of the 5 issues they only fixed 1, not only that but they made a big scratch on the side on my vehicle. So I complained to the sales person (Vito DiNella) and he went to talk to his manager. So the manager came outside and told my niece and I, that it was a used car and if we don’t like the way it is why did we bother coming in the first place. They told us they would give the money back and to get out of there. We were very upset because we already transferred the plates and the insurance to the vehicle. The general manager walked into the mess, and fixed it profesionally. So Vito DiNella and the general manager I would give 5 stars, but the service department and the manager which I don’t remember the name I would rate 0 stars. I hope no one has to go through that disrespect. More

Their service department seem to be slipping. I've gone to Wilkins for years but the last few times things have been getting to be less and less customer oriented. For me the last visit was the w I've gone to Wilkins for years but the last few times things have been getting to be less and less customer oriented. For me the last visit was the worst. They required an appointment for service. Pretty normal, right. But, be careful, because they don't make sure to have the parts they'll need to make the repair. I wasted approximately an hour going to and from the dealer for a scheduled appointment only to be told they ran out of the needed part. They knew when the appointment was established that the part would be needed. Unfortunately they didn't check to see if they had the required inventory on hand to meet the commitment they made. Further, wjen theu "ran out of parts", they made no effort to contact me to reschedule. What also was upsetting was their new additude. Wherein, not having the part, they felt was a reasonable excuse for blowing off the appointment....no apology needed. Service level maybe on the way down. Careful...this may be the new normal for their Service department. More

Mike was excellent Mike was very informative and patient during my search for my very first new car. Once I decided on the Hyundai Elantra, they did not have the color I Mike was very informative and patient during my search for my very first new car. Once I decided on the Hyundai Elantra, they did not have the color I wanted in stock, but that was no problem as they quickly located and brought the car over from a different dealership. Mike has followed up with me a couple times after my purchase- great customer service, highly recommend. More

2018 Sonata SEL Purchase We are returning customers to Wilkins Hyundai. We feel that we are always treated with respect and knowledge. The service department is always fair We are returning customers to Wilkins Hyundai. We feel that we are always treated with respect and knowledge. The service department is always fair and we know some of the employees there, because they have been there for a long time (Tom). We're very happy when we are allowed time to think about our purchase. We feel that when someone pressures you there is a bad reason for that, and this did not happen at Wilkins. Even the finance and paperwork went smoothly and Glenn was very helpful. More

Simple, Polite and Detailed I had a great experience purchasing my new 2018 Hyundai Sonata from Murad, who was very polite. He did not rush me into purchasing immediately. He did I had a great experience purchasing my new 2018 Hyundai Sonata from Murad, who was very polite. He did not rush me into purchasing immediately. He did a good job of explaining the vehicle, it's features and the process which went along with purchasing the new vehicle in complete detail. 100% Customer satisfaction. Thank you Murad More

Sam's Review Great place to buy a car. Bought many cars there. No complaints. Everything done in a timely manner. Good luck on the future. I really like the pl Great place to buy a car. Bought many cars there. No complaints. Everything done in a timely manner. Good luck on the future. I really like the place. Great service folks. More

Great experience it was a pleasure It was a pleasure buying my car and would return in the future . No hassles and very helpful and honest no pressure was put on a us. It was a pleasure buying my car and would return in the future . No hassles and very helpful and honest no pressure was put on a us. More

Mikar45 The salesman was very professional. Vito has sold me 4 vehicles, which indicates my good experiences with Vito and the dealership. The service area is The salesman was very professional. Vito has sold me 4 vehicles, which indicates my good experiences with Vito and the dealership. The service area is very important to me. Chris in service along with Cody do a great job of taking care of the needs. More