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Napleton Elmhurst Hyundai

Elmhurst, IL

Overview
Employees
Reviews
3.9
1,159 Reviews
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750 N York Rd

Elmhurst, IL

60126

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Showing 1,159 reviews

June 22, 2023

i kept calling and they were rude and didnt want to update me on my vehicle that my advisor will call me when he can bla bla More

by anabernal03
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Lee Miranda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Merki, Barry Eisenman, Nick Fornero, Omar Barhoum
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Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service. There are times when in any business things unfortunately get a little backed up. It is never our intention to make any of our valued customers unhappy, and hopefully will give us a chance to make this up to you in the future. Sincerely, Steve Foresta Operations Manager

June 22, 2023

the process was very smooth Gabe did an excellent job-Brian was very helpful very painless More

by jamapan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany Rosado, Gabe Biggs, Brian Craig
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Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

We’re glad you continue to love the unique experience we provide at Wilkins in Elmhurst, and we appreciate you helping spread the word about your experience with us. Sincerely, Steve Foresta Operations Manager

June 21, 2023

Brian Jack was incredibly attentive and helpful throughout our buying process, really appreciated, a total A+! More

by h.a.s.a.4
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Jack
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Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

Thank you for your positive feedback and heartfelt endorsement! We’re glad you continue to love the unique experience we provide at Wilkins in Elmhurst, and we appreciate you helping spread the word about your experience with us. Sincerely, Steve Foresta Operations Manager

June 21, 2023

Very helpfull and kept me up to date on what was happening with my car More

by 97christinah
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lee Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Merki, Barry Eisenman, Nick Fornero, Omar Barhoum
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June 20, 2023

Always loved Wilkins I have being bringing all my cars there for service for the past 15 years. My last two Mazda and now my Hyundai. More

by PAULA4844
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Merki
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June 20, 2023

Everyone who helped me out was amazing! They were very friendly and did not try to push anything on me. More

by mattmaguire18
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 20, 2023

The prices are extremely to high and unrealistic. This dealership charged me 360.00 just to tell me what was wrong with my ac unit and window button. They didn't fix a xxxx thing. And I bought the c More

by preciousasabear
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Lee Miranda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Merki, Barry Eisenman, Nick Fornero, Omar Barhoum
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Jul 16, 2023 -

Napleton Elmhurst Hyundai responded

I am sorry that you were not happy with your service visit at Wilkins. We have to pay our service technicians to look and diagnose the issues with your vehicle, and if you decide to repaid the vehicle, the diagnoses time counts towards the repair. Hopefully this helps, Steve Foresta Operations Manager

June 20, 2023

Omar was excellent. Work was done on promised timeline. Would love to be able to mute TV in waiting area. More

by ARCH.E.KING
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omar Barhoum
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June 20, 2023

Appreciated professionalism. One disappointment was that I was told there would be a delay, because they were “washing and hand-drying my car.” It wasn’t washed (or dried)!� More

by CLHANSON2001
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Randy Lawrence - person to whom I spoke and served me at the dealership. , Nick Fornero
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June 20, 2023

I especially appreciated that Service facilitated a warranty replacement of leaking tire sealant in the car's tire repair kit. More

by KATESJOSTROM
Service Time
Recommend Dealer
Yes
Employees Worked With
Lee Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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