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Napleton Elmhurst Hyundai

Elmhurst, IL

3.9
1,159 Reviews
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750 N York Rd

Elmhurst, IL

60126

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Showing 1,159 reviews

June 22, 2023

Hyundai understands they have a oil consumption issue, typically occurs at about 70,000 miles, and did not recall the cars. Please do your research you will see many complaints regarding the Hyundai oil More

by LOUMAGNELLI
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Nick Fornero
Jun 22, 2023 -

Napleton Elmhurst Hyundai responded

Lou, I am not sure why you would give Wilkins a bad review when we never worked on your vehicle. We spent an hour of time with you between 3 store managers trying to explain that we could not fix anything Hyundai did not approve. Steve Foresta Operations Manager

June 22, 2023

It was nice that I was able to get a ride through Uber on the dealership More

by AKBOEKE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Fornero
Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

Akboeke, Thank you for your positive feedback. The Wilkins Elmhurst team appreciates your review of your experience with us. Have a great day, Steve Foresta Operations Manager

June 22, 2023

Great service where Nick explained in detail everything my car needed, comfortable and clean location. 10/10 More

by ixyav27
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Fornero
Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

Thank you for your positive feedback. The Wilkins Elmhurst team appreciates your review of your experience with us. Have a great day, Steve Foresta Operations Manager

June 22, 2023

Awesome people, awesome service! ! Thank you for a great first experience and an easy to manage service schedule. More

by dianefilpirn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Merki
Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

Thank you for your positive feedback. The Wilkins Elmhurst team appreciates your review of your experience with us. Have a great day, Steve Foresta Operations Manager

June 22, 2023

all good. ..........................thanks the best the best all good all good great place t o visit More

by leahy15
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Foresta, Nick Corner, Andrew Merki, Barry Eisenman, David Taroyan, Nick Fornero, Omar Barhoum, Brian Craig
Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

Thank you for your positive feedback. The Wilkins Elmhurst team appreciates your review of your experience with us. Have a great day, Steve Foresta Operations Manager

June 22, 2023

The service representative was very friendly and the atmosphere of the waiting room was very comfortable. More

by Maggie.huettl
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Fornero
Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

Maggie, We love to keep our valued customers comfy!! Thank you for your positive feedback. The Wilkins Elmhurst team appreciates your review of your experience with us. Have a great day, Steve Foresta Operations Manager

June 22, 2023

fast and easy. the people there were nice and friendly would recommend to any one More

by z
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
randy
Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

Thank you for your positive feedback. The Wilkins Elmhurst team appreciates your review of your experience with us. Have a great day, Steve Foresta Operations Manager

June 22, 2023

I was told that putting on the new security software would take between an hour and an hour and a half. Two and a quarter hours later, I was told that the mechanics were almost finished. Finally, Andr More

by GAYWEBB52
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Andrew Merki
Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service. There are times when in any business things unfortunately get a little backed up. It is never our intention to make any of our valued customers unhappy, and hopefully will give us a chance to make this up to you in the future. Sincerely, Steve Foresta Operations Manager

June 22, 2023

Every time I have brought my car into Wilkins I have been extremely satisfied for the following reasons: Scheduling has always been good for me. Service satisfaction has been excellent. Time of completion More

by benda55
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Barry Eisenman
Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

We’re glad you continue to love the unique experience we provide at Wilkins in Elmhurst, and we appreciate you helping spread the word about your experience with us. Sincerely, Steve Foresta Operations Manager

June 22, 2023

I had a very negative experience with them. My GF"s 2017 Hyundai Accent was burning 1qt of oil per 200 miles and the catalytic converter was fouled as a result. The car was under a third party More

by sschoe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy
Jun 28, 2023 -

Napleton Elmhurst Hyundai responded

We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service. There are times when in any business things unfortunately get a little backed up. It is never our intention to make any of our valued customers unhappy, and hopefully will give us a chance to make this up to you in the future. Sincerely, Steve Foresta Operations Manager

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