Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Elmhurst Hyundai
Elmhurst, IL
1,159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,159 reviews
Verified Customer
June 30, 2023
I usually have no problem with Wilkins. I have bought 2 cars from them because of how great they are in their service dept. For this appointment they did not tell me I would need proof of m I have bought 2 cars from them because of how great they are in their service dept. For this appointment they did not tell me I would need proof of my insurance for the dealer car I would be using, so when they asked me that morning I had to scramble to get it. I was having technical difficulties with my insurance app which resulted in me not getting my insurance quick enough which then Resulted in me being late to work. Nick was not friendly, maybe he was still asleep but he was just very 'blah'. Then I had to sign a contract that said I would have to replace the gas I used in the dealer car. I didn't have time to replace the gas because I work 8-5 but had to leave work at 4 to get back to the dealer by 5 and now I have to pay $7 per gallon!? I don't understand why I have to replace the gas in the dealer car but yet they're willing to pay for an Uber to send me somewhere less than 10 miles from the dealer. The whole experience was just very inconvenient. More
by lilwagz19
Employees Worked With
Nick Fornero
June 30, 2023
Lee was very helpful and very nice. my only problem is that it took too long to get an oil change. he apologized a few times stating that they were very busy for 2 1/2 hours. That’s my only problem is that it took too long to get an oil change. he apologized a few times stating that they were very busy for 2 1/2 hours. That’s kind of long. More
by martims3388
Employees Worked With
June 29, 2023
Clean and nice Friendly staff to some extent I will recommend family and friends to come visit recommend family and friends to come visit More
by vjc3116
June 29, 2023
Andrew was very help full and knowledgeable person . he helped me understanding wats going with my vehicle. he helped me understanding wats going with my vehicle. More
by Aslam khan
Employees Worked With
Other Employees :
Andrew Merki, Barry Eisenman, Nick Fornero, Omar Barhoum
June 28, 2023
Always had good experiences but this time every time I picked up my car something else went wrong. Guess it wasn't any ones fault by kind of aggravating to keep waiting on my car. picked up my car something else went wrong. Guess it wasn't any ones fault by kind of aggravating to keep waiting on my car. More
by JUDYWEB419
June 28, 2023
Nick has been wonderful to work with regarding my vehicle’s oil consumption issue. I’m hopeful that it’ll all be taken care of and I will continue to buy Hyundai in the future. Andrew is wonderful as vehicle’s oil consumption issue. I’m hopeful that it’ll all be taken care of and I will continue to buy Hyundai in the future. Andrew is wonderful as well! Fantastic staff! More
by KRISTIKARTH
June 28, 2023
The service was great. Kept me informed on what was needed to be done and the price it would cost.plus the waiting room was very clean. All around good experience and that' Kept me informed on what was needed to be done and the price it would cost.plus the waiting room was very clean. All around good experience and that's why I always come back. More
by JOKMALONE
Employees Worked With
Andrew Merki
June 28, 2023
this is by far the best dealership I have dealt with. I am an Uber driver and beat the xxxx out of my vehicle in Chicago and these guys keep it running and top-notch you can't ask for more empathetic cre I am an Uber driver and beat the xxxx out of my vehicle in Chicago and these guys keep it running and top-notch you can't ask for more empathetic crew as when I come in. I am always tired and rundown, and they treat me like gold, also they are so quick and so professional. I'm almost sad to leave so quickly from a businessman's perspective. These guys really rock worth every dollar I spend. More
by VERITECH202
Employees Worked With
Other Employees :
Andrew Merki, Barry Eisenman, Nick Fornero, Omar Barhoum
