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Napleton Elmhurst Hyundai
Elmhurst, IL
1,159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,159 reviews
June 15, 2015
A Winner! Wilkins Hyundai made buying a new car a very pleasant experience. Every step of the way from working with the salesperson, to the finance manager, an Wilkins Hyundai made buying a new car a very pleasant experience. Every step of the way from working with the salesperson, to the finance manager, and the dealership owner was a pleasant experience. I was and I continue to feel the support and care that the dealership has for me and my new car. Wilkins Hyundai is a class operation! More
by CMOSHOW
Verified CustomerEmployees Worked With
Jim Minogue
June 14, 2015
worst place to purchase. I like hyundai cars and I leased couple vehicles from this dealership, but when I decided to purchase this year new car same salesman treated me very I like hyundai cars and I leased couple vehicles from this dealership, but when I decided to purchase this year new car same salesman treated me very differently. Treated me like stranger knowing that I'm a potential buyer. I will not recommended any one to visit this dealership. Also when I talk to the salesman about current lease car to return, told me that we have nothing to do with returns call Hyundai directly. Very selfish people... I will never go there ever. I bought my new car much cheaper with same options from Schaumburg dealership very nice and easy going people to deal with, I'm not trying to promote any one here just writing an honest review for others. More
by little Jimmy
Employees Worked With
Joe Lipira, Phil Hobson, Vito DiNella, Jim Minogue, Andy Moujouros, Ken Wagner, Murad Alramahi, Jeff Matzkin
June 10, 2015
Very good experience Friendly staff. Provided different options and recommendations on the vehicle and on lease or buy options. I will definitely going back when is time t Friendly staff. Provided different options and recommendations on the vehicle and on lease or buy options. I will definitely going back when is time to purchase our next vehicle. More
by THERESAZHAO
Employees Worked With
GONZALEZ
May 13, 2015
BEST DEALERSHIP AND HONEST SALESPEOPLE 100% SATISFIED I have bought 3 cars from this dealership a Santa Fe--Sonata--and Elantra. All I can say is this SAVE your TIME and EFFORT and come here to WILKINS I have bought 3 cars from this dealership a Santa Fe--Sonata--and Elantra. All I can say is this SAVE your TIME and EFFORT and come here to WILKINS you will not be disappointed. If you want to use the internet talk to Kelly Kuckelman she's great. Go in and see Jim Minogue he's great and Rich Sughero the sales manager will make your deal work for you...KEEP UP THE GREAT WORK More
by muskie1997
Employees Worked With
Kelly Kuckelman, and Rich Sughero, Jim Minogue
March 15, 2015
Best Dealership I've been to in the state of IL. I have been searching for a quality car for a couple months now and got completely fed up with various salesmen and dealerships across the dupage coun I have been searching for a quality car for a couple months now and got completely fed up with various salesmen and dealerships across the dupage county area. Working with Joe Lipira was quite the opposite experience. Patience, kindness, and a willingness to work with me are only a few characteristics to describe this wonderful man. My car is in mint condition and this is the best car I've ever purchased. If I ever need another car I will ONLY go to Wilkins Hundai and most definetly ask for Joe Lipira. I would strongly reccomend him and his team at Wilkins Hundai to anyone searching for a quality car at an impeccable price! More
by Alex11655
March 15, 2015
I WOULDN'T SHOP ANYWHERE ELSE!!! 110% satisfied. I was looking for a new hyandai sonata and I was shopping around for about a week. Not only Did this dealership have much more inventory to choose fr I was looking for a new hyandai sonata and I was shopping around for about a week. Not only Did this dealership have much more inventory to choose from, but they were by far the easiest to deal with and negotiate with. They were significantly lower in price overall and they got meet approved for financing in about 15 minutes. One thing that was holding me up with buying the car from other dealers was how much I was getting for my car I was trading in. They gave me $1200 more than any other dealer, which was pretty significant considering my car was only worth about 2k. Every other dealers as trying to give me almost nothing for my car. The staff and management were absolutely stellar. They recommended a certified car instead of brand new which saved me a ton of money and was just as good of condition as new with only 4k miles. I highly recommend Wilkins Hyundai for your next purchase. I will definitely be buying from them again in the future. More
by Guitarest
Employees Worked With
Joe Lipira, Jim Minogue
February 25, 2015
Totally Satisfied I started out with another dealer and when all was said and done the price on their ad tripled after all the fees were calculated. I contacted Wilkins I started out with another dealer and when all was said and done the price on their ad tripled after all the fees were calculated. I contacted Wilkins through an online ad and spoke with Sarah. She answered my questions and set up an appointment for me with Vito Dinella. I went in, drove several cars, gave Vito my criteria and he came back with a price I could work with. He did not pressure me or try to upsell me. He listened to me and I ended up with a Hyundai Elantra that I love. I will recommend Wilkins, Sarah, and Vito to anyone looking for a car or a lease. More
by Leslie
Employees Worked With
Sarah , Vito DiNella
February 16, 2015
Complete satisfaction. My recent purchase of a new Sonata is the third Hyundai I have bought at Wilkins. All three times I have worked with Vito Di Nella. Vito is the reas My recent purchase of a new Sonata is the third Hyundai I have bought at Wilkins. All three times I have worked with Vito Di Nella. Vito is the reason I return as a repeat customer. He knows the product, answers every question, and is a pleasure to deal with. Vito is a 5 star professional! More
by Ken
Employees Worked With
Vito DiNella
January 23, 2015
Friendly service; got exactly what we wanted! We walked into Wilkins last weekend wanting to drive a specific car. Murad was immediately friendly and helpful, and was not the least bit pushy. We We walked into Wilkins last weekend wanting to drive a specific car. Murad was immediately friendly and helpful, and was not the least bit pushy. We enjoyed talking to him, as he is very personable and kind. He is definitely outside of my schema for a car salesman, and we were pleasantly surprised. We didn't expect to purchase a car that day, but drove exactly what we wanted off of the lot. I would recommend this dealership - and Murad specifically - to anyone wanting quick, friendly service. More
by LCHOY
Employees Worked With
Murad
December 29, 2014
classic bait and switch i am sorry to see that others have had the same exact BAIT AND SWITCH scam tried on them. the salesman tried to sell us a car with a $1,000 add on to i am sorry to see that others have had the same exact BAIT AND SWITCH scam tried on them. the salesman tried to sell us a car with a $1,000 add on to have the car certified. once i was home and comparing this car to another i noticed that on their site and on craigslist they had the car as a certified used car without the extra 1K in fees. After I called the salesman and asked him about it he mentioned that this was already discussed and that the ads that are still up days later, were wrong. After asking to speak with his manager I hear his handset hang up on me. I called back left a message for the manager and he called me back stating that he was grateful i brought the mistake to his attention and that he would be willing to honor the advertised deal. (as like he had a choice in the matter). He also ensured me that the advertising department would have to change that right away and sure enough days later it shows the same. As they were not willing to negotiate a penny off of the car, I originally walked out. The next day they were willing to take off $200 but made it sound that their children would go hungry for the month because of it. On a 20K vehicle this is a slap in the face. you expect to go to a dealer and negotiate money off of a car not get charged a grand more to "certify" an already certified car. buying a car can be very stressful and to top it off having to deal with such intentional crooks, it makes the car buying experience that much worse. BUYER BEWARE!!! Mr Wilkins, thank you for your response however please be advised that as requested, I will not be removing my review of your dealership as others need to be made aware of what they are walking into. Keep in mind that the $200 your sales person and manager were willing to take off was not the bigger issue. as insulting as that is to any car buyer out there, the bigger issue lies with the fact that as I write this response your vehicle is still advertised on your website and on craigslist as a certified used vehicle. (After the manager ensured me that it would be corrected on the ads.) In addition as great as buying a certified car may be, it does not state anywhere that the buyer will have to pay an additional $1,000 for that certification of an already certified car. Add insult to injury, The salesperson was not willing to honor that advertisement, he stated that this was already discussed and that was that. As this was set in stone, and simply made it OK for me to be taken advantage of. Now this was all prior to hanging up on me when I asked to be speak to his manager. When the manager returned my voicemail, he at the end stated that he would be willing to honor that deal, as i would assume that he legally has to. In closing, the issue again is the fact that the salesperson knew exactly what he was doing and decided to keep digging a bigger hole if you will. Instead of admitting his mistake or at the very least "pretend" he made a mistake and take the higher road, he felt it would be best to make me feel as I was the one that was wrong and that I should of assumed it was normal to pay more for (again) certifying an already certified car. Either way, we purchased a brand new car for literally five dollars more then your advertised price with the exact package at patrick hyuindai. Shortly they will get my well deserved praises on this site along with others, as by no means did I feel lied to or in any way feel like i was being taken advantage of. More
by peter
