Mungenast Lexus of St. Louis

The salesman, Denny Wyland, was very friendly and knowledgeable and not high pressure at all. We stayed far beyond closing time to complete all of the paperwork. Denny stayed until we drove off the knowledgeable and not high pressure at all. We stayed far beyond closing time to complete all of the paperwork. Denny stayed until we drove off the lot, which was about 8:30pm. The delivery specialist, Alicia, went through each and every accessory. There was a problem with the locking system and she got a technician to look into the problem. The problem could not be corrected and Alicia went out of her way to document the problem and assured us the problem will be corrected at a time that the service department is open. Mike Baek explained all of the financing and extra options in a friendly manner and made the money part of it not at all painful. I commend all three of those employees for a job well done. It was actually a fun car buying experience. I would highly recommend your dealership to anyone. More

We had a wonderful experience at Lexus Mungenast!! Our salespeople were very infomative regarding our new Lexus and we appreciate all of the assistance in understanding how it all works!! Thank you for ou salespeople were very infomative regarding our new Lexus and we appreciate all of the assistance in understanding how it all works!! Thank you for our fabulous new Lexus!! More

As a general rule I rate car dealers in the same ctagory as Dentists and Attorneys. Becky Kroupa and Munganast made this car buying experiance a joy, but I still have the same feeling about most car deal as Dentists and Attorneys. Becky Kroupa and Munganast made this car buying experiance a joy, but I still have the same feeling about most car dealer. Becky was informative, not pushy, if she didn't know the answer she would get it for you......she is a five star in a 5 star rating More

We were searching nationwide from Seattle for a hard-to-find GS 450h model, and had a good deal worked out. As it turned out we bought a local car that turned up at the last minute, but I'd like t hard-to-find GS 450h model, and had a good deal worked out. As it turned out we bought a local car that turned up at the last minute, but I'd like to thank Alex for his prompt attention, courteous service, and friendly demeanor. I wouldn't hesitate to look at Mungenast again in the future should we be again looking for a rare vehicle. More

My husband and I have just completed the purchase of our third car from Lexu of St. Louis. Obviously, we find the people and product exceptional. First of all, it is a wonderful example of the sort of place third car from Lexu of St. Louis. Obviously, we find the people and product exceptional. First of all, it is a wonderful example of the sort of place one would like to purchase a car. It is immaculate and luxurious; the personnel are friendly, knowledgeable, accomadating, and sincere. My husband just traded in his LS, which was 14 years old and going strong. Consequently, he knew the quality of the service department well, and he has nothing but good things to say about them. We receive a loaner car when our car is being serviced. He receives phone calls during service to keep him apprised of the situation. Our sales person, Becky Kroupa, is just wonderful to work with. She is very professional, open, and sensitive. She did everything we asked her to do and more. Mike Baek is an exemplary employee who treated us with respect and kindness. Katie and Afton were the young women who took us through the finer points of our cars' electronics and we were very impressed with the ease of explanation they presentd and their continued helpfulness. (We purchased my RX-350 2011 in November 2010, and my husband's LS 2011 last week.) Overall, we give this dealership an A+. More

Everyone was very friendly, helpful and knowledgeable, as always. We are return customers because of our experience every time. We typically shop other cars and dealers before making a decision and as usua always. We are return customers because of our experience every time. We typically shop other cars and dealers before making a decision and as usual we come back to Mungenest because it feels like home, we are treated like royalty and the people are honest and fair. Congratulations on keeping quality people like John, Michael, Susan and Merideth. Vicki & Norman Cohen More

I just moved to the St. Louis area. I have used this dealer in the past when in the area and did have a couple bad experiences with service.I found the service consultants very rude, however this time I dealer in the past when in the area and did have a couple bad experiences with service.I found the service consultants very rude, however this time I worked with David and he was awesome! He followed up on all my issues and was very friendly. Overall, this dealer would not rate as well as the one I used in another state but it has improved over the past year. One thing that I feel is not aligned to customer service that this dealer does vs Lexus dealers is the use of billboard advertising on its loaner cars. It makes me not want to get a loaner because its downright embarrasing when you are working with a client and driving the dealers billboard around town. Other dealers only advertise on license plate but Munganest plasters it as a billboard on windows all over car. Extremely self serving and not customer focused, especially for business cliental. More

The sales consultant,,Gina Lodike,was professional,and although not very experienced,,she provided prompt answers to all questions. She is a excellent people person. The finance mgn Mike Baek was ver although not very experienced,,she provided prompt answers to all questions. She is a excellent people person. The finance mgn Mike Baek was very professional ,and explained all matters to our satisfaction. The customer relations lady,Afton Fendelman,was patient,,knowledgeable ,and extremely helpful . I had purchased two new ls 400's from another dealer,and i must say your dealership was by far the best experience. More