Muller's Woodfield Acura

Honest & Efficient! Joshua was great, he made shopping for my new vehicle a beeeze! His honest approach is what I appreciated most. I never felt pressured or like I was b Joshua was great, he made shopping for my new vehicle a beeeze! His honest approach is what I appreciated most. I never felt pressured or like I was being sold. ...And then there was Patrick! One word...Extraordinary! He secured financing and made sure it fit within my price range. The customer service here is superb! You will leave overly satisfied and confident that you’ve gotten the best service and value without the haggle—there’s no pretentious here! More

Great service and a fair deal. Great customer service and interest in our business. Roger spent time with us to show us all options available. We would highly recommend Roger and th Great customer service and interest in our business. Roger spent time with us to show us all options available. We would highly recommend Roger and the team at Mueller. More

Sebastian is the best! My husband and I recently had the pleasure of having Sebastian as our salesperson. After reading his many exceptional reviews we contacted him to assi My husband and I recently had the pleasure of having Sebastian as our salesperson. After reading his many exceptional reviews we contacted him to assist us with a possible purchase of a 2019 RDX. We have purchased many vehicles during our lifetime and he is the most knowledgeable salesperson we have ever had! He knew everything about the new RDX even though it had been on the market for only a few days. He spent a great deal of time explaining all the features of the SUV and drove it to personally demonstrate the safety and driver assist features to us. He then gave us ample time to drive the SUV ourselves, not rushing us during the test drives. He welcomed us to return again after looking at other SUVs, offering to give us as much of his time as we needed to make our decision. It has been the best experience we have ever had at a dealership. If you're looking for an Acura, Sebastian is who you need to contact! More

Simple & Positive The entire car buying experience working with Sebastian is incredibly easy and comfortable. This is the second Acura I’ve purchased with Sebastian an The entire car buying experience working with Sebastian is incredibly easy and comfortable. This is the second Acura I’ve purchased with Sebastian and both experiences have been outstanding. More

Excellent customer experience Lance was phenomenal! He made my leasing experience as smooth as possible. All my paperwork, especially the out of state registration was handled well Lance was phenomenal! He made my leasing experience as smooth as possible. All my paperwork, especially the out of state registration was handled well. I’m very happy with my Acura RDX. More

Outstanding experience From walking out of another Acura dealership frustrated and no interest in even buying a new vehicle on Tuesday to purchasing a new car and enjoying e From walking out of another Acura dealership frustrated and no interest in even buying a new vehicle on Tuesday to purchasing a new car and enjoying every minute of how everything was handled. Professional. Fair. Honest. Easy to deal with. Overall a phenomenal experience. More

Great Car Buying Experience Roger and the team at Muller’s Acura was able to get the MDX we wanted and at a great price. They went above and beyond to make sure we were taken ca Roger and the team at Muller’s Acura was able to get the MDX we wanted and at a great price. They went above and beyond to make sure we were taken car of. They will definitely be my Acura dealship of choice! More

pleasure I'm long time Acura costumer, this is our 3rd Mdx.i called Sebadtian in the morning ,arrived at dealership after work. in and out in 60 minutes. Nick I'm long time Acura costumer, this is our 3rd Mdx.i called Sebadtian in the morning ,arrived at dealership after work. in and out in 60 minutes. Nick,Patrick and Sebastian it's a dream team.as always pleasure. More

Easiest Car Purchase We Ever Made and a Good Value Dave and Debbie here… We went to the Milwaukee Auto Show in February to look for a new car for Debbie. She liked her 2010 Honda CR-V and wanted Dave and Debbie here… We went to the Milwaukee Auto Show in February to look for a new car for Debbie. She liked her 2010 Honda CR-V and wanted something similar. In the end, she settled on a 2018 Acura RDX AWD base model -- a very similar car. Fast forward to July. We went to the local Milwaukee area dealer on the Fourth of July to see what they had. Three days later we were back for test drives. We bought from this dealer before and had had good experiences. Then we got their price. It seemed high, particularly since the 2019 RDXs hit the floor at the start of June. They said it was pretty much the best they could do. We got home and Dave hit the internet: Edmunds and TrueCar. We started getting offers within an hour or so, more on Sunday, and more on Monday. Some were good. The offer from Muller's Woodfield Acura was better than the others -- enough to make the difference. Danielle Smith and Dave started talking on Monday. She answered all of his questions and made it easy. Having never bought a car out of state and being an engineer, he had many. She even wrote up a sales form he could use with the local dealer (we worked with them first and wanted to give them a final shot). A quick call later, the local dealer's best-they-could-do price suddenly dropped $850, but they would go no lower. They figured we weren't willing to drive to Illinois to save nearly $400. Apparently few of their customers do. For us, $400 is most of a car payment and enough for four or five nights out. Our local dealer also cautioned us about all of the bad experiences customers can have out of state. That same evening, we drove to Muller's Woodfield Acura in Hoffman Estates. We arrived at 7:30 and were out at 9:00. Easiest experience we ever had. Barb took our information to get the paperwork started. Then it was off to the car to check it out and a test drive. Everything was EXACTLY as represented. Same model, same trim, same VIN number and same mileage (12) as quoted. Shortly after, we were filling in blanks and signing here, here and here with Myles. They even took our personal check for the down payment. Then Barb helped us set the car settings and we were on our way. Easy peasy and a quick drive back to Milwaukee and bed. We've had the car a few days now and we made the right choice. The people we worked with followed up to make sure everything's still good. It is. Dave even had a nice email conversation with Scott Muller (his name's on the building). Takeaways: - Woodfield Acura offered a good price and value. We'd happily buy from them again. - Woodfield Acura is big. They have two lots and maybe hundreds of cars (easily at least three times the size of our local dealer). - This is the quickest car purchase we've ever made. In and out in 90 minutes with the car. - Barb, Danielle and Myles were easy to work with and we had a great experience. We imagine the rest of Woodfield's staff is, too. - The internet is a valuable tool for car shopping. Myles said they sell most of their cars via the internet. - The phone and internet are valuable tools for negotiating. We haven't negotiated in person since 2004. - We had to drive a bit to get the price we wanted. It was worth it for us. - Should we ever have any issues under warranty, we'll hit our local dealer. They'll still happily take that business and Woodfield is just too far away for that. Dave and Debbie BTW: Regarding the Finance Manager's work in the question below, we already had all the numbers before we even stepped in the door, courtesy of Danielle. We also knew we didn't want any vehicle maintenance or protection products. Myles' review of all that was essentially a reprise with no pushiness because we were already set. And that's a good thing. More

Great Experience Worked with Roger on the new car side and ended up purchasing a used car. Roger was extremely helpful and honest during the purchase. Roger understoo Worked with Roger on the new car side and ended up purchasing a used car. Roger was extremely helpful and honest during the purchase. Roger understood his product and was able to answer all my questions on the differences between model years. Overall great experience with Roger and will look him up again in another 180000 miles. More