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Mountaineer Honda
Bridgeport, WV
462 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 462 reviews
January 28, 2015
Excellence at every step! Excellent experience, Purchased 3 new vehicles here in 2014 and one in 2015 already and one referred and delivered sale yesterday. By far some of the Excellent experience, Purchased 3 new vehicles here in 2014 and one in 2015 already and one referred and delivered sale yesterday. By far some of the best experiences with any dealership thus far. More
by GPratt77
Employees Worked With
Frank Priester in Detail, always does an excellent job. Ive purchased over 80 vehicles in the past 20 years and never get one as clean as when Frank cleans them., Chloe Stemple, Rebecca Richards, Seth Chewning
September 12, 2011
Went in 100% intending to buy a new Honda CRV. We took along some info we'd found on the net - things like a lower price guarantee, blue book values on our trade in, a pre-approval note from our bank, etc along some info we'd found on the net - things like a lower price guarantee, blue book values on our trade in, a pre-approval note from our bank, etc. We're not the most savvy car buyers, but we weren't going in totally blind either. We were offered the car we wanted, at the price we wanted. We had a number in mind for our trade, which was less than KBB quoted on a trade value. We were offered a thousand less because "there has been an airbag deployment". The airbag had never deployed on the car, but it had been in an accident several years earlier and it wasn't worth arguing at that point so we gave the associate the benefit of the doubt. My husband asked what the car would be worth if that had not been the case (the airbag), and the salesperson said it'd be worth $700-800 more. We didn't have checkbook in hand to give them a good faith deposit to pick the new car up, so we agreed to come back the next day with it. In the meantime, my husband dug around online trying to find out how he could see if the airbag had been deployed and found a free tool by carfax for just that. Carfax was, by the way, the service the dealer used to get that info. So of course we find out that the airbag has in fact never deployed in that car. We head in to Urse the next day and bring that up, and the salesperson heads off to look into it, leaving us for the usual long wait as is customary. He comes back, and rather than just admitting he flat out lied the day before, says he misread it. So we ask if our trade is worth more as he said it would be, and he says that no, it's still a "bad" carfax because of the accident. Hmm. That wasn't an issue the day before? He then went into an agressive spiel about how we were wanting retail for our car while wanting wholesale on the new one, which couldn't have been further from the truth. $1500 off sticker is wholesale? We were being berated for hoping for a fair deal. Thankfully, we'd already called up a dealership 90 miles away in Ohio and explained the situation. Their sales associate assured us he could help us. He offered us the car we wanted for $200 less than Urse, and offered us $1000 more for our trade. We took that in to Urse, to see if they would match the deal and win the sale. They made us sit for another half hour while the sales guy and his trade in manager went out and looked at our trade car again. When they came back in and teamed up on us, telling us the most they'd do on the trade was $500 more, we got up and left. There's a happy ending here, though it wasn't with Urse. We drove the 90 miles, and they had our car waiting for us at the other dealer. They never even looked at our trade in, just gave us the amount that Urse fought so hard to not give us. At no point were we made uncomfortable in any way. There were 5 other couples from WV there in Ohio that day buying cars, so that says something about the WV Honda dealer.. When Urse tells you something, double check it. And don't be afraid to take your business elsewhere if things don't add up. More
by greedybstrd
Employees Worked With
Denny Cochran
