Mossy Nissan El Cajon

Warrantied 2014 Titan PRO-4X will be at dealer 8-10 weeks. SUBJ: Incomplete Repairs of 2014 Nissan Titan PRO-4X; Excessive Repair Time 1. I recently brought my truck in for repairs that are covered under wa SUBJ: Incomplete Repairs of 2014 Nissan Titan PRO-4X; Excessive Repair Time 1. I recently brought my truck in for repairs that are covered under warranty. Although I picked up the truck on Monday 2/3/20, and drove the truck through Thursday 2/6/20, on Thursday afternoon I put it in 4WD and was shocked to hear the same clanking in the front end that I had brought the truck in to fix. I then took it home and stop driving it until Monday 2/10/20. 2. After nearly two weeks without hearing anything back from the Service Dept., I called Edgar Balderama to request an ECD. After a couple of days of telling me only that the front differential needed was on “back order”, he found out that the part would not arrive until sometime in April. 3. So now, I am without my truck for 8 – 10 WEEKS, and it has a bumper-to-bumper warranty! In my world, that means parts for this truck should be readily available. That means they should be in the Nissan stock system somewhere. On top of not having my truck. Mossy won’t even give me a loaner truck so I have one when I need it, which is a lot. This truck has less than 39K miles on it, so it is distressing that these issues are happening on what was the top-of-the-line 4WD Nissan made in 2014. Even more distressing is the fact that the vehicle was clearly never put into 4WD for a test drive when I first brought it in. If it had been, it would have been painfully obvious that there were major issues remaining.. 4. Finally, I am deeply disappointed and frustrated that Nissan has put me in this position. It will make me think again before buying an expensive warranty like I did. I certainly hope Mossy waives the $100 deductible this time, since the truck never should have been returned to me the first time. Sincerely, Carl Maxwell More

SERVICE NIGHTMARE I took my El Cajon NISSAN truck in to Andy Fisher as I needed a vehicle speed sensor as it malfunction during a Smog Check. Andy said no problem he co I took my El Cajon NISSAN truck in to Andy Fisher as I needed a vehicle speed sensor as it malfunction during a Smog Check. Andy said no problem he could replace it. $150 estimate. Andy calls me said he needs car till Aug 8 and it would cost $685.10—AND then said his tech noted speedometer needed rebuilding and reinstalled. NOW ANDY FISHER SAID $1200 and everything would work great. Well today Feb 2020 my truck has been into El Cajon 4 times To get Speedometer to work ALL. THE TIME NOT rarely works. I have video and a passenger watching that the speedometer rare works. $1200 I’m paid them but they can’t fix it. I offered to split the cost which is wrong but they keep saying bringing it in will get it done. My speedometer is not getting fixed by a Nissan mechanic they have been sending it out to someone else. I have every Government agency trying to help but Andy and his boss Elijah said no on any agreement. Finally I talk to The Ref great government agency -nothing but support.The Ref tells me the part they need is discontinued. More

Great Service My name is Monica and I didn’t even purchase my Altima from Nissan but my Service Advisor Khar went over and beyond for me. I give Kahr and Mossy Nis My name is Monica and I didn’t even purchase my Altima from Nissan but my Service Advisor Khar went over and beyond for me. I give Kahr and Mossy Nissan 5 stars. If you’re ever in El Cajon and need service for your Nissan it’s a must you stop there. More

Five star service I was looking for a used pick up, they sold the one I was looking at in the ad, but they were able to get me into a nicer one for the same money. My I was looking for a used pick up, they sold the one I was looking at in the ad, but they were able to get me into a nicer one for the same money. My salesman was fantastic not pushy and met my every need. I definitely will tell all my friends about this dealership. I never take the time to fill these questionnaires out but the salesman really deserves it. More

Vinnie lies! We were promised a full tank of gas and not only did we not get it that night, but we had to go back the next day. They told us we were going to have We were promised a full tank of gas and not only did we not get it that night, but we had to go back the next day. They told us we were going to have to wait and then they put 3/4 of a tank. More

Great They worked to get us the best deal possible. They were friendly and helpful. They worked hard to find just the right car that we wanted. They worked to get us the best deal possible. They were friendly and helpful. They worked hard to find just the right car that we wanted. More

Buying a car at Mossy Nissan El Cajon I want to thank my sales person Charlie my finance manager Manny and Travis the managers Warren and micah. Buying a car has never been so easy and exc I want to thank my sales person Charlie my finance manager Manny and Travis the managers Warren and micah. Buying a car has never been so easy and exciting when shopping. Best dealership in the area. "Dont be Sorry Ask for Charlie!" More

Service to sales to parts ... 5 stars! Special thanks to Sarah! You make going to the service department easy and enjoyable ;) Also Tony is the sales department. He made purchasing my Ro Special thanks to Sarah! You make going to the service department easy and enjoyable ;) Also Tony is the sales department. He made purchasing my Rouge super easy. He helped me get exactly what I wanted! Thank you Mossy Nissan! More

Terrible Service Center This review is specifically for the service center: Robb and Elijah. Went to my mechanic yesterday because my check engine light was on and showing This review is specifically for the service center: Robb and Elijah. Went to my mechanic yesterday because my check engine light was on and showing a P0101 error meaning there is an issue with the Mass Airflow Sensor. Mechanic called Nissan to see if he could order the part, Joe in the parts department notified him it was under warranty and advised me to make an appointment ASAP. My mechanic cleared the error codes to turn off my check engine light and sent me on my way. Showed up at 7am for my appointment this morning and left my car with Robb. Got a call around 9am that because the error code was cleared, Nissan could not service my car. At no point yesterday did anyone advise those codes needed to be kept in the system for it to be covered under warranty. Spoke with Service Manager Elijah who advised that there was nothing he could do until my Check Engine Light came on again. For them to hook up the computer to my car takes no more than 5 minutes (I watched my mechanic do it yesterday) there was NO reason it should have taken over 2 hours. All over a $20 part, he was citing company policy and attempting to blame the miscommunication on my mechanic and not taking responsibility for the actions of him team. I got nothing more than an apology for the frustration experience. As they say, never ruin an apology with an excuse. So now I'm expected to drive my car, which has been having performance issues due to the MAF, unsafely with a KNOWN issue from here to Arizona this weekend. This is by far the worst customer service experience I have ever dealt with. More

Best Dealer in San Diego This dealership is amazing. From sales to service we have been treated right. Our sales experience was quick and no pressure. The sales rep was inform This dealership is amazing. From sales to service we have been treated right. Our sales experience was quick and no pressure. The sales rep was informed and treated us with care and respect. The service department is top notch. Work is done right and quickly and scheduling appointments is so easy. Missy is the best and next time I need a car that’s where I’m going. More