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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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March 01, 2020

My service representative, Jay, was excellent & very skilled. Very professional and explained the needed repairs thoroughly. I am very happy with my experience and repairs. More

by HGILDAY
Recommend Dealer
Yes
Employees Worked With
Jay Beach
Mar 10, 2020 -

Molle Toyota responded

We're glad to hear that you found Jay so knowledgeable, professional and helpful! Thank you again for the great review!

February 29, 2020

Oil change to warranty work Upon getting a oil change, they noticed a frame issue that is under warranty which is getting taken care of. Great support on getting me a rental whil More

by PANOMARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hannah Cummings
Mar 10, 2020 -

Molle Toyota responded

Thank you so much for your positive feedback about our service team! Have a great day!

February 28, 2020

Molle Toyota has always been perfect! Since they came into bussiness, I have been a customer. For purchasing and service. They consider me a friend and so do I consider them almost family. More

by roch4d
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Darby
Mar 10, 2020 -

Molle Toyota responded

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

February 27, 2020

Everything explained and done to my satisfaction. Shuttle vehicle was provided to get me to work and I was called with updates during the day More

by JEFFNESSEL1
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about us and look forward to seeing you again soon.

February 25, 2020

AVERAGE AT BEST. SEEMS LIKE HALFWAY IS AS FAR AS THEY LIKE TO GO! NEVER WASH CAR AS MANY DEALERS WILL. SOME TIMES DIRTY FINGERS PRINTS ON INSIDE OF VEHICLE AFTER SERV More

by REGORON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Molle Toyota responded

We appreciate your insight and mention of your recent service. We apologize we fell short of your expectations. We stopped washing service vehicles about 3 years ago to help speed up the process and customer wait time. Our goal is to provide outstanding customer service. Also to help each guest in a timely manner, while still being able to perform quality work. Thank you for taking the time to stop by and share. We hope to see you in the future!

February 25, 2020

Appointment times are always available to fit your schedule. Staff are curtious and communicate with you if necessary through your wait. They seem to recognize your time is money and work to get you o More

by T.FEHR
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Molle Toyota responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Molle Toyota. If there is anything more that we can do, please come back and see us again. Take care!

February 24, 2020

Service Visit: 2/18/20 - Radio Performance Issues I as very pleased with the Customer Service and problem resolution provided by the Molle Service Team. Brandon Holsburg, Jordan Darby, and Shawn Elli More

by MARKBURNETT57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Elliot, Senior Technician., Jordan Darby
Mar 10, 2020 -

Molle Toyota responded

Mark, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely thank you for the positive review and look forward to seeing you again soon!

February 21, 2020

Turns out I didn’t need this appointment since my car did not have enough miles. However, I have always had good service from Molle & will go back to them in preference to other car services. More

by HARRINGC
Recommend Dealer
Yes
Employees Worked With
Don’t remember rep by name.
Mar 10, 2020 -

Molle Toyota responded

Thank you for choosing Molle Toyota for your automotive needs. We sincerely value your business and look forward to your next visit!

February 21, 2020

I am taking my truck there just because of the free oil change. Once is done I will take to different dealer. Everybody is rude and dont care about customer service More

by Tu madre
Recommend Dealer
No
Employees Worked With
Brandon Holsburg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2020 -

Molle Toyota responded

We're concerned to hear about your experience and would like to look further into this. Feel free to reach out to our service manager Jordan Darby at 816-942-5200. Hope you have a great day!

February 18, 2020

Short wait, great service. The Kid playroom is super convenient. Jason was super friendly and got me in and out in under an hour. He was not overly pushy and understood why I wa More

by MATTHEWBLUME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Molle Toyota responded

Matthew, thank you so much for your review! We value your business and appreciate you!

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