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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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October 05, 2018

Good Service: They do a good job with service, but go in the afternoon after 2:30 PM: It can be a long wait for an oil change in the morning: More

by LSWYDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Darby
Oct 11, 2018 -

Molle Toyota responded

Thank you so much for being part of the Molle family. We are always striving to do better and appreciate the feedback. I will pass this on to our Service Manager and ensure we do better at scheduling so its convenient at all times of the day. Keep in mind we do offer a free shuttle if you are ever scheduled during our busy times, we can take you wherever you need and pick you up at any time. Thanks again, Jennifer Ayers Customer Relations

October 05, 2018

Quick and convenient service Easily booked appointment with early morning (pre-work) service. All planned work explained by service writer. Service completed quickly allowing me g More

by JPM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Batz
Oct 11, 2018 -

Molle Toyota responded

Thank you for trusting us with your service needs. We are glad we were able to get you booked easily and conveniently with your schedule. We are always striving to ensure we work fast and efficiently so our customers don't have their days interrupted. Thank you for being part of our Molle family!! Thanks again, Jennifer Ayers Customer Relations

October 05, 2018

Tire rotation and check up Everything worked out good and was really quick. Just needed a tire rotation and check up for the Highlander. Waited and worked from the dealership. D More

by DEREK.GUSTAFSON
Recommend Dealer
Yes
Employees Worked With
Oct 11, 2018 -

Molle Toyota responded

Derek, Thank you so much for trusting us with your Highlander. We strive daily to ensure we get our customers in and out in a timely manner and we are so glad Don was able to do that for you!! I am also a huge fan of our donuts and coffee :) Thanks again for being part of our Molle family. Thanks Jennifer Ayers Customer Relations

October 05, 2018

Appears the rotate and balance was not done on the car I completed the review before without checking the time pressure. Prior to taking the car in the front right tire had a pressure of 27.5 psi. It sti More

by 9bjmontgomery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Pelzer
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2018

First time customer This was my first time at this dealership. Worked with Jay at the service counter. He was very friendly and helpful. I will be back. Thanks Jay! More

by DOUG.MONTIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
Oct 09, 2018 -

Molle Toyota responded

Doug, Welcome to our Molle family!! Thank you for this wonderful review and kind words for Jay and the Molle dealership! We look forward to doing service for a very long time :) Thanks again, Jennifer Ayers Customer Relations

October 05, 2018

“If you don’t mind waiting for 18 days” I think that Toyota service should not keep your car until they are ready to service it. Once they determine what they have to order to fix It, the c More

by MARNIFF
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Do not remember names
October 05, 2018

Prius Electrical Harness Recall Service Molle Toyota (Stateline location) did an excellent job! They got me scheduled next day, vehicle was inspected and serviced within 45 minutes. We have More

by CMWORTHINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylin Rainwater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2018 -

Molle Toyota responded

Thank you for always choosing Molle. We are so grateful that you have chosen to drive to us when you are so close to other Toyota dealerships. Your support is why we try so hard every day to ensure our customers feel at home at our dealership! Thank you for always being part of the Molle family. Thanks, Jennifer Ayers Customer Relations

October 04, 2018

Excellent service, as always it's hard to go anywhere else! Scheduled and rescheduled my appt a couple of times and they always accommodate to my schedule. Walked in and they look More

by PATBROWN11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Darby
Oct 11, 2018 -

Molle Toyota responded

Thank you so much for trusting us with your new Toyota! Our goal is to always do right by the customer and make them part of our family, so we always ensure we do exactly what the vehicle needs. Maintaining a car is expensive as it is, we do not want to add to that expense. I'm so glad Jordan took such great care of you, welcome to the Molle family! Thanks again, Jennifer Ayers Customer Relations

October 04, 2018

excellent service. Great service and very helpful employees. Facility not as nice as most other toyota dealerships but it is ok. Transmission mechanic was very helpful i More

by MGM1701A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
First name was Gene but not the one that is listed above. The gentlemen that helped me was older and a hearing aid. Was very kind and patient..
Oct 11, 2018 -

Molle Toyota responded

We are so glad Gene was able to take care of you!! We are always striving to ensure our customer are taken care of and enjoy all feedback. We hope our customer service stands out and stands out over the other dealerships. Thank you for being part of our Molle family. Thanks Jennifer Ayers Customer Relations

October 04, 2018

Regular scheduled maintenance Great—Corina Was wonderful and helpful. She made sure I was relaxed and my car was taken care of in a very timely manner. I appreciated her help and f More

by SYKDAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corina
Oct 11, 2018 -

Molle Toyota responded

Thank you so much for your kind review!! We are so glad Corina was able to take care your vehicles needs in a timely manner! Thank you for being part of the Molle family! Thanks again, Jennifer Ayers Customer Relations

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