Metro Kia of Madison

During the initial purchase for my telluride everything was great, until they lost it. It took weeks to get actual updates from them on where the vehicle actually was. I called the General Manager Maik Mes was great, until they lost it. It took weeks to get actual updates from them on where the vehicle actually was. I called the General Manager Maik Messick several times without ever a call back. I got the constant run around from the salesmen who said the manager couldn't figure it out and that they lost the car in transit. Several weeks went by with this. I can now see why others have posted bad reviews about this place and Telluride transactions, they are sloppy, unorganized and consistently lie. A call back from the GM would of been the very least that could have been done. But that just shows how this place is run. We wouldn't recommend this place to anyone. More

Don't fall for this dealership's bait and switch - do your homework instead. There’s a reason for the bad reviews. Hard to believe dealerships are still using these antiquated methods. Julius was a great your homework instead. There’s a reason for the bad reviews. Hard to believe dealerships are still using these antiquated methods. Julius was a great guy/salesman and his hands were tied, but overall the negotiation process was not customer-friendly. I'm not going to put $1k down on a Telluride order with a final price to be negotiated later, regardless of how many "rebates" they said I MAY be eligible for once the ordered car come in. I understand the Telluride is a hot car but don't play games. They said all dealerships are charging Telluride Market adjustments of 2-4K+ above MSRP. If you look hard enough you can find multiple dealerships who sell at MSRP online. I did....Won't be going back. More

Kyle vyse needs to be fired immediately. He has repeatedly dodged over 50 calls i’ve made, Ive left notes in his desk, and even went in to talk to him. Someone he was able to dodge me every time. U repeatedly dodged over 50 calls i’ve made, Ive left notes in his desk, and even went in to talk to him. Someone he was able to dodge me every time. Unprofessional and I cannot believe this guy still works here More

Very frustrated with this dealership. My regular experience with the sales and finance teams and the dealership mgr at Metro KIA was games and deceit. Several times I drove an hour to meet with some experience with the sales and finance teams and the dealership mgr at Metro KIA was games and deceit. Several times I drove an hour to meet with someone, just to have them tell me something completely different when I got there. Just bought off my car from a lease, went with a bank for loan after Metro KIA first promised me a great interest rate, then when I came to meet with the same finance mgr I'd spoke to on the phone, was told "it would be better to get the loan from the bank." So why did he tell me to come in and work with him on it? Good question. Again, an hour to get there and an hour home-- for NOTHING. THIS was my experience with them all the time. I'm glad to be done with Metro KIA! I won't be back, and I wouldn't recommend it to anyone. More

Worked with Julius Starlin. He really took the time and listened to my needs. It felt like talking to an old friend. Would come back and get another car from him! listened to my needs. It felt like talking to an old friend. Would come back and get another car from him! More

Very friendly and professional. I worked with service advisor Alec and Technician Vince, both were very friendly and professional. They were up front with what needed to be done, an I worked with service advisor Alec and Technician Vince, both were very friendly and professional. They were up front with what needed to be done, and a great price. More

Quick service great price oil changes Fast low price oil changes. Great customer service from sales department. The sales department gave us a loaner car when our car was in an accident. T Fast low price oil changes. Great customer service from sales department. The sales department gave us a loaner car when our car was in an accident. Then they gave us great deal on a used cadenza when found out our insurance company was going to total our car. so then 2 weeks later we bought a new car for my wife. We have bought a total of 5 cars from them. More

Great experience at Metro Kia of Madison I have never written a car dealer review before, partly because early in my life I gave up on the perceived costs and confusion in trying to make comp I have never written a car dealer review before, partly because early in my life I gave up on the perceived costs and confusion in trying to make comparisons. I bought into the stereotypical idea of how a 'car salesman' is low on the totem pole of honorable professions. Now I feel that I was wrong about avoiding car dealerships, but for now I can only speak highly of Metro Kia of Madison. We started out just casually looking with a vague idea of what we might want to buy. We heard of Metro's great warranties so we stopped there first. Justin met us at the door and that began our great experience. He listens carefully and responds to every question. This is a rare quality among most of society so it was easy to feel like friends and that we would have our best shot at finding what we want. We fleshed out what we wanted in a vehicle and let Justin do the research. Since what we wanted was not common, we expected it would take months and that was fine, even preferable to us since we were not in a hurry. Then 2 days later, he called and said he found our car. And sure enough it really was perfect for us. On the financing side Kyle also was the epitome of professionalism and friendliness, just like Justin. We arranged to have some modifications made and that process was a breeze also with great results. While there may have been some luck involved with so quickly finding exactly what we wanted, I can only say what a fun and enjoyable experience it was to buy our Kia Sorento, a 2015 with low miles, from Justin at Metro Kia of Madison. More

Dealership has ethical problems, You have to go through the stressful process of challenging their inflated value and additional charges to make their additional revenues. Sad that th You have to go through the stressful process of challenging their inflated value and additional charges to make their additional revenues. Sad that they simply cant give you a fair market price upfront. Very tiring to deal with this old model. More