Metro Honda

Please do yourself a favor and find another dealer for your repair or maintenance jobs. On 24th December 2010, I had taken my 2006 Honda Accord to Metro Honda because my turn signals were not working. your repair or maintenance jobs. On 24th December 2010, I had taken my 2006 Honda Accord to Metro Honda because my turn signals were not working. A $23 part called turn signal flasher relay solved the problem. But the service advisor, Juan Gallego conned me into unnecessary and over-priced repairs totaling over a thousand dollar. Yes, I got fooled by the dealership and I present below how: 1) For replacing the $23 flasher relay, the dealership charged me around $140 in labor on 29th December. I had to come back because the part was not in stock on 24th December. Later, I called another Honda dealership who quoted me $51 in labor charges for replacing the flasher relay. 2) The dealer charged me $150 for replacing the battery in my car - $108 in battery cost and $42 labor for putting the battery in. The $42 charge for placing the battery is exorbitant and the battery cost itself is too high. I am staring at a coupon from another dealership for $90 for 100 month battery replacement. Moreover, my battery was fine to begin with. I just had a coupon for checking the battery for free and therefore I asked for it. However, I got conned by Juan Gallego as he told me that my battery was so weak that my car would need a jump start to get out of the shop. 3) On 12th October 2009, I had taken my car to this dealership. At that time, they recommended that my rear brakes needed to be replaced and quoted my $290 for it. Then, I was smart and ignored their recommendation. During the current visit on December 24th 2010, they recommended $70 for rear brake adjustments. This goes to show that they were recommending a totally unnecessary repair on 12th October 2009. This time they made it up by charging me $280 for front brakes. Before getting fooled by Juan, I did say that I could get my front brakes done at less than half their cost at Pep Boys, so why should I get the job done at the dealership. The way Juan conned me into it was by saying that Pep Boys would put cheap Chinese brakes while the dealer would put genuine Honda brakes. However, later I found out that the cost of the part was only $69, while the dealer charged me $211 in labor alone - a total con game. 4) Likewise they charged me $200 for some emission service which I don't even know what it was for and whether it was really necessary. The only reason I got conned this time was because I just had a baby. I was planning of buying a new minivan from Metro Honda. However, now I know that I will not be buying it from Metro Honda. More

I had a wonderful experience at Metro Honda. Michelle was a pleasure to talk to over the phone and answered all my questions. The sales rep, Lisandro, was very knowledgeable and friendly. The staff was very a pleasure to talk to over the phone and answered all my questions. The sales rep, Lisandro, was very knowledgeable and friendly. The staff was very professional. I will definitely go back to Metro Honda when its time to purchase my new car. More

Great service. Staff was extremely helpful, flexible and overall, professional. Facilites were clean. Dwight demonstrated a thorough knowledge of the car, insurance transfers, and the financing opportun overall, professional. Facilites were clean. Dwight demonstrated a thorough knowledge of the car, insurance transfers, and the financing opportunities. We were pleased with the service and will return in the future. More

My wife and I liked dealing with all these guys because they were friendly. Of course it's their job to make a sale, but it really felt like they were trying to work out a deal we were comfortable with tha they were friendly. Of course it's their job to make a sale, but it really felt like they were trying to work out a deal we were comfortable with that was truly going to work for both sides. They were never pushy or over the top. More

I went in for a free winter check up of my car because there was a squeeling noise from the front wheel. I knew it was the break pads but shocked to hear it costs 279$ (with free installation) for replaci there was a squeeling noise from the front wheel. I knew it was the break pads but shocked to hear it costs 279$ (with free installation) for replacing them. The agent, Juan, was exaggerating that they were original Honda pads with life time warranties, blah, blah, blah. When I asked him why the original brake pad with the car did not carry life time warranty, he tried to cover it up saying this was offered by metro honda... I asked him for 5mins and googled on brake pad prices in my iphone and found they were no where close to 279 and told him I would check few other options outside. Then he was trying to tell me that those brake pads would not even last for a week and he was ready to pay $100 as a bet. I walked off. The next day I called their parts selling department and I was told it would cost me 77$ and this was even more shocking. I wanted to talk to the manager and I was told he was busy and he would give me a call later. I even told them that I would write reviews about them on the internet but to no avail. These guys charge ridiculously higher amounts. Dont ever go to MYMETROHONDA, you will only lose your money. I have to tell you this too - I was quoted 2900$ for extended warranty on my car whereas DCH Honda quoted only 1800$. So beware beware. Do you homework before you go to them, so that you dont fall prey to their brainwashing - these selfish idiots. More

Metro Honda is by far the best Honda service dealer in the ny and nj area. The facility is clean, organized and the people know what they are talking about. A guy named Joe helped me, he got me right in e the ny and nj area. The facility is clean, organized and the people know what they are talking about. A guy named Joe helped me, he got me right in even though I didn't have an appointment, he had me back to work in a couple of hours. I will definitely use them in the future. More

GREAT EXPERIENCE !!! I recently had the pleasure of dealing with the best salesman I have ever encountered over my many years of leasing vehicles, Mario Calle. He is the salesman everyone looks for wh dealing with the best salesman I have ever encountered over my many years of leasing vehicles, Mario Calle. He is the salesman everyone looks for when walking into a dealership. The knowledge of the vehicle, friedliless and effectivness was incredible. He did everything I would expect out of a saleman and more. Communication was great and when we picked up our vehicle he was standing outside in 20 degrees and snow to make sure we didnt have any questions before we left and helped us with all our settings. The salesmanagers were available to speak to not in a back office where you never see them. Very personal friendly service. Looking foward to returning in 2 years for my next vehicle. Mario made it a point to let us know if there was anything we had a question about after leaving not to hesitate to call him and he would help with anything related to the vehicle. Thanks again Mario Nick and Cindy More

Rachel kept me informed throughout my repair. She was fair and honest showed me the old parts and kept true to her original estimate. I will continue to see rachel for all my honda service needs. The ser fair and honest showed me the old parts and kept true to her original estimate. I will continue to see rachel for all my honda service needs. The service dept is open 7 days a week and to 9v pm on weekdays More

Mario was great. he was patient he listened to help me with the car i really wante3d to purchase. i could tell he was really tring to help me out. by far the best dealer i ever had....i been to other and with the car i really wante3d to purchase. i could tell he was really tring to help me out. by far the best dealer i ever had....i been to other and the seem so money hungry. Not from Mario or the Metro honda, i had the best feeling as i entered there enviornment More