Metro Honda

Fraud Alert! They act helpful and friendly until the moment the car is sold. After that, the service quality drops to negative. I was basically pushed into They act helpful and friendly until the moment the car is sold. After that, the service quality drops to negative. I was basically pushed into buying an extended warranty on a used car, with the classic line: “You can always cancel it later if you want.” That turned out to be complete xx. I bought the car in April 2025. In May 2025, I physically went to their office and filled out the cancellation form. It’s now March 2026, and the cancellation still hasn’t been processed. No refund. Nothing. Try calling Delio Coutinho, their Director of Finance (or rather the Director of Scam). Always “in meetings,” never actually gets anything done. Then there’s Shawn Bertrand, who claimed the cancellation should have gone through for months. It didn’t. At all. The rest of the employees are shady too, but at least they don’t seem to be outright lying, more like covering for their greedy lazy managers. At this point, it just feels intentional. Months of delays, zero accountability, and constant runarounds. If this isn’t deliberate stalling, it’s incompetence at a level that shouldn’t exist in a dealership. Fun Fact: Most positive reviews are fake. They bought the 5-star ratings. More

5 Jesse James 10/10 Jesse James is the best sales person that works for Honda period. that works for Honda period. More

I had a great experience purchasing my new car at Metro Honda. Genaro was extremely helpful, patient, and professional throughout the entire process. He made the test drive and vehicle selection smooth and Honda. Genaro was extremely helpful, patient, and professional throughout the entire process. He made the test drive and vehicle selection smooth and pressure-free, and answered all my questions clearly. Meena in finance was also fantastic to work with. She explained every step of the paperwork and financing in detail, made the process transparent, and helped everything move efficiently. I really appreciated how straightforward and respectful she was. Overall, the team made the buying experience easy and positive. I’m very happy with my purchase and would definitely recommend working with Genaro and Meena if you’re buying a car here. More

Welcoming and no pressure environment. Jesse was friendly, knowledgeable and polite. Took his time explaining different options Jesse was friendly, knowledgeable and polite. Took his time explaining different options More

Willing to negotiate fair price for the car, took the time to earn my business. Very personable staff time to earn my business. Very personable staff More

My experience with the dealership was great. The staff was friendly, knowledgeable, and very helpful throughout the entire process. Everything was explained clearly, and the purchase went smooth The staff was friendly, knowledgeable, and very helpful throughout the entire process. Everything was explained clearly, and the purchase went smoothly. I’m very satisfied with the service I received. More

James was very nice and help us to get a better price for the car we wanted. the car we wanted. More

Jesse James is the best car salesman I have dealt with very patient and makes sure you are comfortable and works very hard on getting the best price and payment. Jesse is the best! very patient and makes sure you are comfortable and works very hard on getting the best price and payment. Jesse is the best! More

Enjoyed the experience and friendly atmosphere of the facility. Will recommend this dealer in the future. facility. Will recommend this dealer in the future. More

Excellent people no pressure I felt I got a great deal will recommend this dealership to anyone will recommend this dealership to anyone More