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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
August 02, 2019
Quick Lane During my.recent visit for an oil change and 4 wheel alignment, your Service writer, Roger, and Technician, Matt, went above and beyond what required During my.recent visit for an oil change and 4 wheel alignment, your Service writer, Roger, and Technician, Matt, went above and beyond what required of them. They both knew I drive a lot of miles on my car. Matt made sure that the alignment was exact and Roger provided a very reasonable price for the work completed. Thank you very much Matt and Roger. I will be back. More
by GPERS412
Verified CustomerEmployees Worked With
Matt - Quick Lane, Roger Gordon
July 31, 2019
Awesome Sales Staff This is my 2nd vehicle that I have bought from Metro and I have work with both Darlene and JT both times. This is a great team that always make me fee This is my 2nd vehicle that I have bought from Metro and I have work with both Darlene and JT both times. This is a great team that always make me feel welcome and appreciates me. More
by CHOTKOWD
July 31, 2019
Super quick and easy Darlene was, again, an absolute pleasure to work with and the whole process couldn’t have been easier or faster! I will definitely keep Coming back! Darlene was, again, an absolute pleasure to work with and the whole process couldn’t have been easier or faster! I will definitely keep Coming back! More
by KDLAVORGNA
July 30, 2019
Regular service Simple regular 10, 000 mile service, in and out. Oil change, tire rotation, done in a reasonable amount of time. No other vehicle problems surfaced. Simple regular 10, 000 mile service, in and out. Oil change, tire rotation, done in a reasonable amount of time. No other vehicle problems surfaced. More
by DAVE.FOUCAULT
Employees Worked With
July 30, 2019
Top Notch As always wonderful service and team. Explanations are easy and the time and travel fit my needs perfectly. I never take my vehicle else where. As always wonderful service and team. Explanations are easy and the time and travel fit my needs perfectly. I never take my vehicle else where. More
by korpz
July 30, 2019
Oil change and tire rotation took longer than expected Waiting nearly two hours for an oil change and tire rotation was a bit much. Even made an appointment. Other than that experience here has been OK Waiting nearly two hours for an oil change and tire rotation was a bit much. Even made an appointment. Other than that experience here has been OK. More
by Fusion83
Employees Worked With
July 30, 2019
Not very accommodating I got the car I wanted. The car is great. I paid a higher interest rate than I was originally offered. It took hours and hours of waiting without know I got the car I wanted. The car is great. I paid a higher interest rate than I was originally offered. It took hours and hours of waiting without knowing what was going on. I did not feel well taken care of. They would not make us a second key and when I pointed out that a small part was missing, she shrugged her shoulders. I got the part from another dealer. I won’t go there again. More
by ROBINSHNELSON
July 29, 2019
I liked the idea off the video that I can watch as tech is w I've bought and also had vehicles serviced at the metro Ford for many years.Ive work with different employees unfortunately don't remember all off the I've bought and also had vehicles serviced at the metro Ford for many years.Ive work with different employees unfortunately don't remember all off their names.I always see the same people so they must like working at Metro More
by PATMESEC
Employees Worked With
July 29, 2019
Great Dealership to deal with Salesman was excellent to deal with and was very helpful. Finance was a breeze and add on options were explained very well. I would recommend them to Salesman was excellent to deal with and was very helpful. Finance was a breeze and add on options were explained very well. I would recommend them to anyone looking for a vehicle. More
by Kevin
Employees Worked With
Michelle Hamel, Joe Camuglia
July 26, 2019
Different JJ worked very hard for me ! The dealership works the old way! The salesman has to get approval for everything not giving the salesman any authority! JJ worked very hard for me ! The dealership works the old way! The salesman has to get approval for everything not giving the salesman any authority! It took a long time to make the sale! The after sale has been terrible!!! Taking forever to get things done with several calls! The worst service I have ever had!!!! More
by FRANK_FLINT
