Mercedes-Benz of Wilsonville

So Disappointed in Car and Service Department Been a little over a year since I bought my car from this dealership. When I bought the car last July it had a little over 10k miles on it. I've put Been a little over a year since I bought my car from this dealership. When I bought the car last July it had a little over 10k miles on it. I've put a little over 5k miles on her in the past year. So far the windshield wiper sprayer and one of the side mirrors had to be replaced (both listed as defective on the repair slips) and now they cannot figure out why my car makes screeching noises when I accelerate or brake. I've had it in their service department twice now and both times they were sure it was fixed. The last time I was told (several times - guess they didn't think I understood) this was being covered as a "DSA Goodwill" but would not be covered in the future since this was not covered under either warranty (I purchased the extended warranty - money well spent I see!). Called and asked for Ryan Cook (my salesperson) - was put through to his active voice mail and left a message with no response, after 2 days called to speak to the Service Manager and was led to believe there was no service manager by the receptionist. WHAT???? No Service Manager at a dealership. Got a call from Michaela after a survey submission - she said Ryan was no longer with the company and that they did have a service manager. Promised me a call from the service manager. Been 4 days and no call (probably since they are aware of the brake pad issue below). Took my car to Les Schwab and they lightly sanded the brake pads and re-lubed everything - we'll see what happens. The Service Person let me know that they have had several memos on how Mercedes is struggling with their brake pads. I found several mentions of the C Class having the same issue as mine on MBWorld. I am so disappointed in this car and the dealership. Unfortunately now my brothers get to say - "told you so"........... More

Service & hospitality I did not buy my car from Mercedes in Wilsonville I decided to take my car there for all service. I was greeted and treated with A+ smiles/courtesy bu I did not buy my car from Mercedes in Wilsonville I decided to take my car there for all service. I was greeted and treated with A+ smiles/courtesy but the owner came and spoke to me with Chris Cain. Because of a wait a little too long I was given a custom Pinot Noir wine and a handshake with an apology. Rare! More

4x4 sprinter vibrations and clunking ! I bought a new sprinter 4x4 170'' and it had serious vibrations and sounds along with wiring problem , the Wilsonville dealer worked on it ordering pa I bought a new sprinter 4x4 170'' and it had serious vibrations and sounds along with wiring problem , the Wilsonville dealer worked on it ordering parts from Germany took a very long time to get parts put new leaf springs in it and drive axels , the van still vibrates and has clunking sounds I was told this is normal and they will not take it back in to complete the warranty work . I am not happy with the results and the outcome . I have driven 3 other vans like mine and they do not vibrate , so are there van not normal and broken as they claim my is normal ? I feel they only swapped parts and did not address the real issue , I asked many times for factory angels and factory specs for angels of drive shafts and pinion angles , specs of drive line run outs , they could not produce these #'s so how dose the tech set up the new drive shaft or rear end after replacing leave springs with out and #'s to set the up by ? I was vey happy they fixed some wiring problems with the van , but am very un happy about the work and overall result as my van is not fixed still under warranty and only 3000 miles . More

Review of purchase of a used Mercedes The entire process was thoughtful, complete, and professional. We were very pleased and would buy another car or recommend MB of Wilsonville. Not th The entire process was thoughtful, complete, and professional. We were very pleased and would buy another car or recommend MB of Wilsonville. Not the usual dealership experience More

Great Salesmanship, Poor Sales Management Maegan Shockley is a future all-star working in a typical male-dominated dealership. The condescending attitude and game-playing coming out of the sal Maegan Shockley is a future all-star working in a typical male-dominated dealership. The condescending attitude and game-playing coming out of the sales management office had us leaving Wilsonville with a poor taste. Luckily, we found another Mercedes dealer that same day and drove away immensely happier than we could have at Wilsonville. My 2 cents... 1. shop around beyond this dealer. 2. Maegan, stick with it. Change that outdated culture... you're really good. More

best experience ever Brandon King is awesome to work with and a true partner and really makes sure you are taken care of. I couldn't be happier with the sservice he provi Brandon King is awesome to work with and a true partner and really makes sure you are taken care of. I couldn't be happier with the sservice he provided.  More

Keep Coming Back for the Excellent Service I've been taking my MBs to Mercedes-Benz of Wilsonville for years now, through a series of wonderful cars: 2002 S430, 2009 SL550, 2014 GL550, 2015 SL5 I've been taking my MBs to Mercedes-Benz of Wilsonville for years now, through a series of wonderful cars: 2002 S430, 2009 SL550, 2014 GL550, 2015 SL550, and a 2011 S63. The place has vastly improved since Jeff took over as the new owner. The dealership is a vast beautiful well-maintained expanse compared to their competition in downtown Portland. I'm greeted immediately, my concerns are listened to and verified, I'm whisked into the waiting room or a waiting service loaner, plied with custom lattes and fresh fruit, checked in with regularly, and all of my concerns are addressed promptly. Shaun, Chris Cain, Cheyenne, Stefan, Spencer: they're all great to work with. More

Poor Salesmanship Surprisingly , there was no post sales survey from the Dealership for feedback from the customer here. The good news is Monte in Finance and Andrew Te Surprisingly , there was no post sales survey from the Dealership for feedback from the customer here. The good news is Monte in Finance and Andrew Tewson were both helpful , knowledgeable and professional and are truly assets to this Dealership. They "they saved the day".The Sales Rep who sold the car to me lacked any of the skills one would expect from a sales person, especially from Mercedes. If it wasn't for the fact that I wanted this particular vehicle I would have walked away . Cavalier attitude would be my best description. More

Chris Cain is the right guy at the right place at the right Chris, our service manager guy, goes the extra mile for his customers. We have 4 MB products, all out of warranty, but we take them to Chris because h Chris, our service manager guy, goes the extra mile for his customers. We have 4 MB products, all out of warranty, but we take them to Chris because he does the best job. It's hard to find people nowadays who do excellent by their customers. Chris is one of them. Larry More

Excellent customer service I was looking for several weeks for a new purchase. I looked at all Mercedes dealerships from Seattle to Eugene. Wilsonville definitely had the bes I was looking for several weeks for a new purchase. I looked at all Mercedes dealerships from Seattle to Eugene. Wilsonville definitely had the best inventory and the best pricing. All of the staff there was so kind, polite, and helpful! John, who helped me throughout the process, was the most patient and helpful sales person I have ever encountered! He went above and beyond to find the right fit for me! More