Mercedes-Benz of Willoughby

A-1 / five star experience, from beginning to end. From the moment I stepped in the door the entire team was welcoming, accommodating, knowledgeable. No pushy salespeople trying to get my information From the moment I stepped in the door the entire team was welcoming, accommodating, knowledgeable. No pushy salespeople trying to get my information so they could hound me to buy a car "before the end of the month" Instead, they did everything they could to make sure I got the car I wanted at a fair price with top level service.....from the owner to sales person, to the porter, to the car set up specialist, everyone was great! More

A great experience. We told Michael what we wanted and when we needed the car. He accomplished both. Thanks for all your help. My wife loves the car. We told Michael what we wanted and when we needed the car. He accomplished both. Thanks for all your help. My wife loves the car. More

Great experience and great service provided by all associates. My sells Consultant ,Frank Waite was especially helpful in making sure that I was totally comfortable and at ease using all functions o associates. My sells Consultant ,Frank Waite was especially helpful in making sure that I was totally comfortable and at ease using all functions offered in my vehicle package prior to purchasing my vehicle. I would definitely consider purchasing another vehicle from this dealership and consultant Frank Waite. More

A great experience purchasing a new Mercedes remotely. Product specialist Lisa Albanese and Carolee Papouras in the internet department were very professional and helpful. Brett and Ty were great also. Th Product specialist Lisa Albanese and Carolee Papouras in the internet department were very professional and helpful. Brett and Ty were great also. They sent me all the pictures and videos I could ask for answered any questions I had, checked any and all rebates I could get even coordinated shipping the vehicle to me as soon as possible. Maybe the smoothest remote vehicle purchase I have done yet. More

Frank Waite is a great salesman and was a pleasure to work with. I appreciate that he listened to my needs and wants. Thankful he encouraged me to take a look at a vehicle he thought would work for me. I work with. I appreciate that he listened to my needs and wants. Thankful he encouraged me to take a look at a vehicle he thought would work for me. It’s perfect . Frank and Brett are very personable, thoughtful, and a true pleasure to work with. It was actually such a fun experience. This is my second purchase from Mercedes of Willoughby and will not be my last. Truly the two best car buying experiences I’ve ever had. My local Mercedes dealership doesn’t even come close. It was definitely worth the drive. An outstanding dealership. More

Kevin Conant was an exceptional salesperson giving me the most outstanding service and explanations. I would recommend Kevin with the highest regard. I love my SL43 and his explanation of the car was pheno most outstanding service and explanations. I would recommend Kevin with the highest regard. I love my SL43 and his explanation of the car was phenomenal. More

Saad and Jacob were spot on with my recent purchase of a used car from them. They were exceptional in taking care of all transactions including shipping my car out-of-state to me. I really appreciate their used car from them. They were exceptional in taking care of all transactions including shipping my car out-of-state to me. I really appreciate their efforts in bringing me my dream car that I searched for 2.5 months. Thank you gentlemen! Ray R. More

Kevin Conant was very easy to work with and quickly and accurately responded to all questions and requests! accurately responded to all questions and requests! More

They were super friendly, knowledgeable and accommodating. Frank Waite was a fantastic rep throughout the whole process and I am very happy with my purchase. This is a dealer you can truly trus accommodating. Frank Waite was a fantastic rep throughout the whole process and I am very happy with my purchase. This is a dealer you can truly trust. More

I had an amazing experience purchasing my car from this dealership. The whole process was so easy and smooth that I honestly didn’t even feel like I was buying a car — it felt more like grocery shopping! E dealership. The whole process was so easy and smooth that I honestly didn’t even feel like I was buying a car — it felt more like grocery shopping! Everything was straightforward, stress-free, and well organized from start to finish. A special thank you to Jakob, the salesman, who was absolutely fantastic. He was incredibly kind, patient, and helpful throughout the entire process. He answered all my questions, made sure I was comfortable with every step, and never made me feel pressured. Truly one of the best salespeople I’ve ever dealt with. I highly recommend this dealership to anyone looking for a simple, hassle-free car buying experience! More