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Mercedes-Benz of West Chester

West Chester, PA

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Employees
Reviews
Vehicles
4.6
1,844 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,844 reviews

April 22, 2021

Great service , everyone is nice and very helpful & helped me find the car I wanted. I love my new 2021 GLC 300 !! I highly would recommend this place !! More

by Annamaria Kerper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Bjorklund
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Apr 23, 2021 -

Mercedes-Benz of West Chester responded

Congratulations on your new 2021 GLC 300, Annamaria! We're thrilled our team at Mercedes-Benz of West Chester could help make it happen! We'll see you on the road!

April 21, 2021

We waited a long time to get our new car in but paperwork process went smoothly. The tech guy ( Jeff ) took the time to show me all the tech stuff. More

by JCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie and Jeff , Greg Roth, Stephen Bjorklund
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Apr 22, 2021 -

Mercedes-Benz of West Chester responded

Thanks for the great rating and feedback! We're happy to hear your experience was so positive and we hope you'll reach out if you need anything else! - Mercedes-Benz of West Chester

April 21, 2021

Excellent service all the time. If I have an issue, concern or question, my service advisor Craig addresses it immediately. I love my experiences here. More

by Me MBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
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Apr 22, 2021 -

Mercedes-Benz of West Chester responded

Thanks for your awesome five-star rating! Customer satisfaction is our goal and we're so happy to hear Craig has provided you with the best level of care! We appreciate your feedback and look forward to seeing you again at Mercedes-Benz of West Chester!

April 20, 2021

This was the second time to get the seatbelt fixed. Knowing it wasn’t done correctly the first time, the parts were not even ordered to have ready. More

by JIMBUHLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul
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April 20, 2021

This was my second vehicle purchased from this dealer. Again it was a pleasure working with the Manager and staff. They really try to get you exactly what you want. More

by DCARASSAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Colon
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Apr 20, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your loyal business with us at Mercedes-Benz of West Chester! it was our pleasure to assist you in the purchase of your second vehicle! We know you're going to love it. We'll see you on the road!

April 17, 2021

Waiting for a part to be delivered so we can finish the repairs. Because there is work that needs to be done inside my car More

by Sekwanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reimel
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April 15, 2021

Mike said that he was going to order the part to fix my car. It’s been 3 weeks and I haven’t heard back from him. More

by Sekwanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
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Apr 29, 2021 -

Mercedes-Benz of West Chester responded

Hello, I'm sorry to hear that you have not had a good experience with us. If the issue has not been resolved yet and you would like this to be taken care of, please reach out to me. Our efforts to make contact with you sooner have been unsuccessful, so again to correctly address your concerns, please reach out with your name and best method of contact with you. Respectfully, Amy Hamilton Fixed Operations Specialist ahamilton@yourmercedes.com

April 15, 2021

Each and every employee that was involved in the sales process superseded any expectations that we had going into the transaction. We love our 2012 ML350 More

by Chadmann6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed!!!, Miguel Flores
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Apr 15, 2021 -

Mercedes-Benz of West Chester responded

Wow! This is so great to hear. We will pass along your kind comments to our team. Enjoy your new ride, thanks for choosing Mercedes-Benz of West Chester!

April 15, 2021

Mercedes Benz West Chester is the best! We had a problem with the back right tire and it was fixed immediately! Thank you for your time and attention!! More

by KLEGO360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox
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Apr 16, 2021 -

Mercedes-Benz of West Chester responded

We are so glad to hear that the Mercedes-Benz of West Chester team could do so well for you! Thank you for this kind review.

April 15, 2021

The service I received was excellent overall, however I was a little disappointed with the follow up on some body work I was getting done. More

by Nesjr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in body shop.
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Apr 16, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your review and rating! We're glad to hear our team came through during your service visit. We encourage you to check in with our team regarding your bodywork to discuss any concerns you may have so we can better address them. We appreciate your business and hope to see you again! - Mercedes-Benz of West Chester

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