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Mercedes-Benz of West Chester
West Chester, PA
1,844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 16, 2021
My sales rep was great (Jen). When I went to pick up the car I was told that they had not looked at it before I saw it. As a result, the bumper front and back needed to be repainted. I was told they had no car I was told that they had not looked at it before I saw it. As a result, the bumper front and back needed to be repainted. I was told they had not looked at the car once it was sent to them from another dealership. I received a loaner when they did the bumper work. The loaner car was a 2021. It was dirty. The sticky from the sticker looked like dirt marks on the white loaner going down driver side door and that same door had dents. The window car sticker was ripped off with a piece of it still in the window. After 10 days I picked up my purchase again. I fell in love with my car that is why I decided to keep it even with the obvious disregard. More
by jowanda.simpson
Employees Worked With
Jennifer Silva
Verified CustomerMay 16, 2021
Matt and the service team always treat my car with the utmost care. Timely, efficient, competent service visits every time. Always able to schedule service appointments that meet my schedule. Thanks utmost care. Timely, efficient, competent service visits every time. Always able to schedule service appointments that meet my schedule. Thanks. More
by Eric L.
Employees Worked With
Matt in service
May 14, 2021
Vehicle was a special order but it was well worth the wait. The color was exactly as I had envisioned and would recommend the special order process wait. The color was exactly as I had envisioned and would recommend the special order process More
by SEEBAR
Employees Worked With
Brandon in sales. Steve sales mgr, Stephen Bjorklund
May 14, 2021
I had good service, but sent rebate papers for wheel speed sensors in Feb. for paid repairs on sensors. Called three times since and not even a call back. At least i would expect a call back. I know oth speed sensors in Feb. for paid repairs on sensors. Called three times since and not even a call back. At least i would expect a call back. I know others who have settled much quicker. More
by TKRWAWECZ
Employees Worked With
Matt Davis
May 14, 2021
Service at this dealership is always well done and timely. We are able to bring our cars in when we pretty much desire and everything gets done well timely. We are able to bring our cars in when we pretty much desire and everything gets done well More
by STEPHFARRIS0
Employees Worked With
Jennifer Silva
May 14, 2021
I've had my vehicle at your shop twice already for squeaky brakes and they are still squeaky; I'm inclined to believe that they have not been addressed each time squeaky brakes and they are still squeaky; I'm inclined to believe that they have not been addressed each time More
by TRIPLEAZE
Employees Worked With
Greg Roth
May 11, 2021
Great customer service. Helpful. Beautifully maintained facility and vehicles. Friendly sales team!! Knowledgeable. We purchased 2 vehicles in one week!! Will come again in the future! facility and vehicles. Friendly sales team!! Knowledgeable. We purchased 2 vehicles in one week!! Will come again in the future! More
by MG353
Employees Worked With
Jennifer Silva, Stephen Bjorklund
May 11, 2021
Extremely professional, courteous, friendly and knowledgeable. Excellent attention to detail. Prompt responses to questions regarding features and and operation. We would definitely return to this knowledgeable. Excellent attention to detail. Prompt responses to questions regarding features and and operation. We would definitely return to this dealership for our needs. More
by HNESTER
Employees Worked With
Greg Roth, Stephen Bjorklund
