Mercedes-Benz of West Chester

Buying my car was a very pleasent and satifying experience Faz Mehmood was my sales and leasing consultant for my recent purchase. His knowledge of the product, no pressure sales style and excellent customer s Faz Mehmood was my sales and leasing consultant for my recent purchase. His knowledge of the product, no pressure sales style and excellent customer service provided me a very pleasant car buying experience. His warm personality made me feel comfortable right from the start. Miguel Flores was the manager on duty and he was also great to work with. Very warm and customer service focused. As a testament to the service they provided in addition to my purchase my son has purchased two cars from Faz and Miquel. Both deserve and earned my 5 star rating and a big thank you.. Tom Cahill More

Practical and informative. The service representative was knowledgeable and practical in discussing the service need to include the dialog on service price point. The process of The service representative was knowledgeable and practical in discussing the service need to include the dialog on service price point. The process of explaining the complete understanding of the service need was a good. More

Poor service Zero help, useless employees standing around. Just plain poorly run store. No one seemed to know what was going on with vehicle and didn’t look for an Zero help, useless employees standing around. Just plain poorly run store. No one seemed to know what was going on with vehicle and didn’t look for answers to help . More

Always up to Par! I can always rely on Matt Reimel to answer questions about anything. This was my first service since I bought my suv and I was wondering what “Service I can always rely on Matt Reimel to answer questions about anything. This was my first service since I bought my suv and I was wondering what “Service A” included. He explained before helping me schedule an appointment and shop around for another suv for my mother-in-law. Though the dealership is a bit far from my home, I will continue to go there every time I need anything. More

From start to finish very satisfied. Greg Roth greated me at my first visit and was very helpful regarding my interest in the G Wagen. Greg & dealership instrumental in my decision. Greg Roth greated me at my first visit and was very helpful regarding my interest in the G Wagen. Greg & dealership instrumental in my decision. More

Stone Walling the problem Claim vehicle within tolerance but will not show me the tolerances - that’s for techs only. Replaced tires no charge, no documentation, but still mai Claim vehicle within tolerance but will not show me the tolerances - that’s for techs only. Replaced tires no charge, no documentation, but still maintain no problem. Contradictory. Couldn’t get a trade value to try to work a trade - seems they want to be distanced from the vehicle. This is a 2018 - not a vintage beater. Will dump at a loss and move o. From MB. More

Efficient I trust the service department to keep my automobile running well. I depend on the department to keep me safe and that the car performs well, as I re I trust the service department to keep my automobile running well. I depend on the department to keep me safe and that the car performs well, as I rely on my transportation more than most. More

We are always treated wonderfully at the dealership. We have always been treated wonderfully at the dealership. The staff is always professional and any problem we ever have is always completed correctly We have always been treated wonderfully at the dealership. The staff is always professional and any problem we ever have is always completed correctly. We have bought and serviced our cars there for 25 years. More

My 4th painless buying experience I gave Lynne advanced notice of my model interest and when I arrive she went over the options and had models waiting for a test drive. I selected a m I gave Lynne advanced notice of my model interest and when I arrive she went over the options and had models waiting for a test drive. I selected a model in stock and drove home that afternoon. More

Excellent experience Customer service excellent. Angelo made the buying experience very easy. He was very efficient . I let him know what I was looking for and showed me Customer service excellent. Angelo made the buying experience very easy. He was very efficient . I let him know what I was looking for and showed me exactly what I wanted. I will highly recommend him to my friends and family. More