Mercedes-Benz of West Chester Ohio

Only looking but J-Dawg talked to my husband and I and my husband told him what he really wanted. There wasn’t anything on the lot so J-Dawg was able to find the model he wanted at another Dealership. The mi husband told him what he really wanted. There wasn’t anything on the lot so J-Dawg was able to find the model he wanted at another Dealership. The minute he pulled on the lot, my husband said,”that’s it”. We couldn’t be happier! More

Jason "J-Dawg" was a pleasure to work with, professional at every level of the transaction. at every level of the transaction. More

Jason “J-Dawg” was awesome! ! He was very knowledgeable and answered all my questions. This was the best car buying experience I have ever had!! ! He was very knowledgeable and answered all my questions. This was the best car buying experience I have ever had!! More

i had fun working with J DAWG he is very friendly, i really liked working with him really liked working with him More

Where do I begin? We bought a used Lincoln from this dealership, immediately noticed problems with the accelerator sputter when you push it, we brought it back and the We bought a used Lincoln from this dealership, immediately noticed problems with the accelerator sputter when you push it, we brought it back and their service guy didn’t see anything but would call a Lincoln dealership to take a look two days later we called several Lincoln dealerships and none had received a call from Mercedes Benz. When we questioned that they said they were “still trying” later that week we took it for a test drive with the used car manager to show him the problem. He noticed it and said “we will get it taken care of” 4 days later they had their head service guy look at it and said starting cost to repair would be around 1800 and then had the audacity to ask us if we would cover some of it. Meanwhile , we had asked several times about getting the car I traded in back and even though the finance manager told us he did the paperwork wrong , they had already sold it wholesale ? Not sure how you can sell it with invalid paperwork but I digress. After we said we would not be paying for any repairs because the used car manager said they would take care of it. He offered my trade in back , ironic because that wasn’t an option 3 days ago. Two days later (after two weeks with no vehicle) I got my trade in back , so at least they did that correctly. I caution everyone to stay away from here their business practices are shady and they lie at every turn. More

Danny Hentz and Richard Zamora are some shady dudes. Sold a car out from under me after verbalizing a sale. Told me "to sue them". Are you kidding me? Do not buy from this dealership. Sold a car out from under me after verbalizing a sale. Told me "to sue them". Are you kidding me? Do not buy from this dealership. More

Driver Side adjustments stop working after performed recall I been there for recall and they fixed that problem, also they replaced the steering wheel lock on my request. Staff was friendly, facility is clean a I been there for recall and they fixed that problem, also they replaced the steering wheel lock on my request. Staff was friendly, facility is clean and they offered complementary ($89 value) free rental car for the time of fixing of my car. At first I not satisfied, they never notified me about conditions of my car at end of day instead I called them to ask every time wats going on. The second problem happened when I brought the car home, my wife realized that driver side seat adjustment stop working just after a mechanic adjust the seat for himself. I call to Mercedes for advise and they don’t care. So, I don’t happy with this service anymore, My suggestion is to check everything possible features on you car if they still working, but sometimes you can’t check everything... More

The Reason I purchased My Vehicle from Mercedes Benz I gave a five star rating because I received five star quality from the Salesperson Ricardo (Rick) Williams that made the process easy to go through. I gave a five star rating because I received five star quality from the Salesperson Ricardo (Rick) Williams that made the process easy to go through. Purchasing a car can be laborious and challenging when you get the wrong salesperson. Rick was no nonsense, patient and very cooperative with my needs. More

Rude people, Disrespectful Went to the dealership to purchase another MB as I've had multiple over the years. Sales Manager was just rude when it came to quoting my trade, far b Went to the dealership to purchase another MB as I've had multiple over the years. Sales Manager was just rude when it came to quoting my trade, far below the book values. We didn't come to a deal because of this and I ended up at another brand. They should be more respectful, we all know you want to make a profit, but be real - the trade in values are what people should expect to get for a fair deal, offering thousands below isn't acceptable. They waisted my time and it drug out for a couple hours. More

Auto pilot did not work date of sale and still does not The salesman was great,Financing was great. Reported day of sale, 02-20-17 that the Becker Pilot does not work correctly,still doesn't a month + later The salesman was great,Financing was great. Reported day of sale, 02-20-17 that the Becker Pilot does not work correctly,still doesn't a month + later. Have been in service several times and problem still exists. It is 86 Mile round trip on my dime and mileage on my vehicle.The vehicle is an excellent product and a pleasure to drive.This vehicle is Certified Pre Owned and believed this problem would be resolved rather quickly,but hasn't been.The offered to buy this car back and give me my old one back.That is not acceptable as I purchased this car to own and not trade back.The only thing that will resolve this is fix the defective part so that it works properly.CPO Vehicles are supposed to be sold after they have been determined to work properly,entirely. I don't want anything more and will not accept anything less. Only fair. More