Mercedes-Benz of Warwick

Harold was super to work with. Not pushy, very friendly, patient and informative. He went out of his way to be sure that we where happy with our purchase and addressed all of our concerns. The entire staf patient and informative. He went out of his way to be sure that we where happy with our purchase and addressed all of our concerns. The entire staff was helpful and friendly. It was an extemely pleasant experience! More

I HAVE NEVER BEEN TO INSKIP MERCEDES. I HAD BEEN LOOKING FOR A USED MERCEDES THAT WAS WITHIN MY PRICE RANGE. I FOUND ONE ON-LINE & CALLED TO SEE IF IT WAS STILL AVAILABLE. BY CHANCE, MR. GORMAN IS THE O FOR A USED MERCEDES THAT WAS WITHIN MY PRICE RANGE. I FOUND ONE ON-LINE & CALLED TO SEE IF IT WAS STILL AVAILABLE. BY CHANCE, MR. GORMAN IS THE ONE WHO ANSWERED MY CALL. UNFORTUNATELY, THE CAR I SAW ON LINE HAD BEEN SOLD BY THE TIME I ARRIVED. MR. GORMAN SHOWED ME ANOTHER ONE EXACTLY LIKE THE ONE I WANTED. WE DISCUSSED PRICES AS IT WAS HIGHER THAN THE CAR I CAME TO SEE. MR. GORMAN TOOK ME INSIDE & SAID LET'S SEE WHAT WE CAN DO FOR YOU. I WAS NERVOUS ABOUT SUCH A BIG PURCHASE, HOWEVER, MR.GORMAN PROVIDED ME WITH FINANCE OPTIONS. I NEVER FELT PRESSURED AT ALL DURING THE ENTIRE CONVERSATION. HE LET ME TALK TO FAMILY IN PRIVATE BEFORE MAKING THE FINAL DECISION. MR. GORMAN WAS FRIENDLY & KNOWLEDGEABLE ABOUT THE CAR. THE DAY I TOOK THE CAR HOME, MR. GORMAN HAD EVERYTHING READY FOR ME. HE TOOK THE TIME TO SHOW ME SOME OF THE FEATURES BEFORE I LEFT & WAS VERY KIND TO GIVE ME ALL WEATHER FLOOR MATS FOR MY CAR AS A GIFT. THIS IS NOT SOMETHING I EXPECTED BUT IT WAS VERY THOUGHTFUL WHICH SHOWS THAT HE CARES ABOUT HIS CUSTOMERS. EVERYONE LOVES THE CAR & SAID I MADE THE RIGHT DECISION. IT TOOK ME A LONG TIME THAT DAY SO "THANK YOU" MR. GORMAN FOR YOUR PATIENCE WITH ME. More

Most enjoyable and stress-free car purchase ever. The showroom and service areas are immaculate. The process was relaxed. I did not feel pressured. The paperwork required to purchase the vehicle was simp showroom and service areas are immaculate. The process was relaxed. I did not feel pressured. The paperwork required to purchase the vehicle was simple and straightforward and again presented in a stress-free manner. More

The transaction was quick and easy.I was able to complete most of the deal over the phone and Harold had all the necessary paperwork prepared and the vehicle ready to go when I arrived. I traveled from mass most of the deal over the phone and Harold had all the necessary paperwork prepared and the vehicle ready to go when I arrived. I traveled from massachusetts because they had a particular vehicle in stock and was able to trade my vehicle in and leave with the new Sprinter in the same morning.The parts/service department was very helpful. I had questions about modifications I am making to the van and the answered quickly and accurately More

The entire experience was well beyond my expectations. From the initial review of the basics;price,mileage,cpo overview,the experience was straight forward and no nonsense. I had researched price ranges o From the initial review of the basics;price,mileage,cpo overview,the experience was straight forward and no nonsense. I had researched price ranges of the used GL450 and the price of the car for the low miles and overall condition was very reasonable. The condition of the car spoke for itself with only 19k miles. Harold,the salesman was well informed in all aspects of the transaction and the car itself. Once my decision was made the transaction was quick,accurate and friendly and I drove the car home within a few hours.Michael the sales manager was visible and helpful in overseeing the transaction and very effectively positioned Inskip as a place you want to business, with a nice balance of business and non business discussion.I had to return to the dealership the next day to pick up a few things and I had a few questions on the equipment and I received immediate assistance from the sales staff and service crew in programming my Bluetooth and setting up the nav. My experience has made be a huge advocate of Inskip and the Penske presence is obvious in the overall professionalism of the buying experience. Inskip has definitely found a balance between fair pricing for a quality product and the friendliness and helpfulness of a very helpful sales team. Michael,the GM is very hands on and visible,which created an impression not found in most dealerships I have dealt with in the past. They have definitely made a very positive impression and I highly recommend them to prospective customers! More

Because of the excellent service, and was treated very kindly and special. I am extremely happy with my new used 2008 Mercedes and the excellent way they handled my purchase. The pricing was origianaly kindly and special. I am extremely happy with my new used 2008 Mercedes and the excellent way they handled my purchase. The pricing was origianaly a little high for my financing expectations, and the manager and I agreed on pricing and terms that were in keeping within my budget. More

I have never had to work so hard to purchase a vehicle. Our sales person was professional and courteous. The finance manager was rude and arrogant. The GM was not able to follow through on promisees. They Our sales person was professional and courteous. The finance manager was rude and arrogant. The GM was not able to follow through on promisees. They have missed delivery deadlines twice and we weren't informed of the delay until we showed for delivery. I have had to constantly follow up on there commitments to find out the ball has been dropped.The registration of a new vehicle in Ma is very difficult and time consuming. I would strongly discourage Inskip Motors. If paperwork wasn't sighed a week ago I would have gone to another dealership. ( And I still don't have my car) More

While I had done extensive research on my own, through the internet, friends who own Mercedes and by visiting several dealerships, I found the sales person, Derek Cimini, had the best interest for me and the internet, friends who own Mercedes and by visiting several dealerships, I found the sales person, Derek Cimini, had the best interest for me and the dealership at Inskip Auto Center. It was located much further away from me, and so after Derek gave me the information I wanted on the car there, I thanked him and said I wasn't willing to come that far to get a car, when I could get the same car in at least three dealerships in my immediate area. He didn't push me or get frustrated, he just came back to me the next day with ways he could make it easier for me to purchase the car there, by offering to deliver the car to me. This indeed did help me, and I appreciated not only his resolution in the end but his consistent follow up through out the process. Other dealerships sales people were helpful while I was in the showroom, but none had the follow up that Derek did. Even after the purchase and delivery was concluded, he emailed me the next day to check in and see if I was enjoying the car. Being in sales myself for over 20 years, I know how important the client relationship is, and he never made me feel like it was about the sale of the car but more importantly that I was happy with the car. I still have not heard from the other sales people who did not make the sale. More

We purchased our car from Inskip, in Warwick ,Rhode Island. Harold Gorman was our sales representative. Mr Gorman was probably the BEST sales person my husband and I have ever delt with. His knowledge Island. Harold Gorman was our sales representative. Mr Gorman was probably the BEST sales person my husband and I have ever delt with. His knowledge of Mercedes Benz was outstanding. He mad us feel welcome and like we were family. He Provided us with all of the fact of Mercedes and let us make our own decision without any sales pressure. When we pick our car up, he explaned all the options and how to use them. Although Mercedes provides you with so many options, It will take me a while to know them all! I will definately recommend any one I know looking for a new car to visit Inskip and definately see Mr. Gorman. Thank you for making purchasing a new car such a pleasent experience. Carol & William Murphy More

The lease on my current vehicle was expiring so my wife and I visited Inskip late one Saturday afternoon where we met Harold Gorman. Although it was late in the day he took the time to show us several SUV and I visited Inskip late one Saturday afternoon where we met Harold Gorman. Although it was late in the day he took the time to show us several SUV's, let us test drive them for as long as we needed and compared each vehicle to the other not only as to price but also as to features and driving characteristics. When we picked up our new vehicle Mr. Gorman had the vehicle ready and again took the time to answer all of our questions. On both occasions we never felt rushed nor pressured. Needless to say we are quite happy with the purchase of our R350 and would certainly recommend Inskip and in particular Mr. Gorman. More